Baxter International Inc.
Service Operations Supervisor - Shreveport, LA
Baxter International Inc., Bossier City, Louisiana, United States, 71111
Service Operations Supervisor - Shreveport, LA
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.
Who We Are Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and products and services! You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.
What You’ll Do
Ensure safety training, meeting and medical testing requirements are kept up to date; ensure that standard work is followed.
Create an environment that supports a diverse work group.
Build positive relationships with the sales team, as well as other departments, external customers, and suppliers (Promote cross‑functional cooperation and success).
Ability to conduct effective oral presentations of information to customers and coworkers which may include hospital staff and caregivers, product demonstrations, team meetings, feedback of field activities, and cross‑training of coworkers to complete both service center and field functions.
Direct responsibility for assigned site inventory accuracy.
Demonstrate, instruct, and ensure the strict compliance with all federal, state, and local regulations and company policies.
Support the implementation of all continuous improvement initiatives.
Directly responsible for the achievement of all key and operational measures at assigned location.
Prepare cases to justify personnel or equipment requirements and be involved in the acquisition of those requirements.
Direct responsibility for service revenue generation and compliance of service contract performance.
Ensure the appropriate utilization and optimal deployment of all parts and equipment.
What You’ll Bring
Bachelor’s degree is preferred, OR Associate degree plus 5+ years of experience in field service-related role, OR Minimum of 8+ or more years’ experience in field service-related role, if no degree.
Previous supervisory or team leadership experience preferred.
Previous experience working with medical devices in a hands‑on environment preferred.
Ability to communicate vision and align staff performance; establish goals and standards for staff; build customer relationships.
Adapts to new technologies and is comfortable with Microsoft Office.
Valid driver’s license and driving record that meets company standards and state requirements.
Schedule flexibility/on‑call as required; occasional overnight travel may be required.
Ability to read, comprehend, interpret, and analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non‑latex materials.
Frequently works in environments where biohazards could be present (i.e., hospitals, service centers, and depots).
Compensation This position has a base salary range of $80,000 – $110,000. The actual salary rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.
Benefits US benefits at Baxter (except for Puerto Rico) include medical and dental coverage that starts on day one, insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), the 401(k) Retirement Savings Plan (RSP), Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.
Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal.
Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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Who We Are Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and products and services! You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.
What You’ll Do
Ensure safety training, meeting and medical testing requirements are kept up to date; ensure that standard work is followed.
Create an environment that supports a diverse work group.
Build positive relationships with the sales team, as well as other departments, external customers, and suppliers (Promote cross‑functional cooperation and success).
Ability to conduct effective oral presentations of information to customers and coworkers which may include hospital staff and caregivers, product demonstrations, team meetings, feedback of field activities, and cross‑training of coworkers to complete both service center and field functions.
Direct responsibility for assigned site inventory accuracy.
Demonstrate, instruct, and ensure the strict compliance with all federal, state, and local regulations and company policies.
Support the implementation of all continuous improvement initiatives.
Directly responsible for the achievement of all key and operational measures at assigned location.
Prepare cases to justify personnel or equipment requirements and be involved in the acquisition of those requirements.
Direct responsibility for service revenue generation and compliance of service contract performance.
Ensure the appropriate utilization and optimal deployment of all parts and equipment.
What You’ll Bring
Bachelor’s degree is preferred, OR Associate degree plus 5+ years of experience in field service-related role, OR Minimum of 8+ or more years’ experience in field service-related role, if no degree.
Previous supervisory or team leadership experience preferred.
Previous experience working with medical devices in a hands‑on environment preferred.
Ability to communicate vision and align staff performance; establish goals and standards for staff; build customer relationships.
Adapts to new technologies and is comfortable with Microsoft Office.
Valid driver’s license and driving record that meets company standards and state requirements.
Schedule flexibility/on‑call as required; occasional overnight travel may be required.
Ability to read, comprehend, interpret, and analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non‑latex materials.
Frequently works in environments where biohazards could be present (i.e., hospitals, service centers, and depots).
Compensation This position has a base salary range of $80,000 – $110,000. The actual salary rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.
Benefits US benefits at Baxter (except for Puerto Rico) include medical and dental coverage that starts on day one, insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), the 401(k) Retirement Savings Plan (RSP), Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.
Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal.
Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
#J-18808-Ljbffr