The University of Georgia
Large Animal Client Services Coordinator
The University of Georgia, Athens, Georgia, us, 30604
Large Animal Client Services Coordinator
Posting Number:
S14491P
Working Title:
Large Animal Client Services Coordinator
Department:
VetMed-VTH Admin Services
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part time:
Full Time
Additional Schedule Information:
Monday-Friday, 8:00 a.m.-5:00 p.m.
Advertised Salary:
Commensurate with experience.
Posting Date:
12/11/2025
Open until filled:
Yes
Proposed Starting Date:
01/18/2026
Location of Vacancy:
Athens Area
Position Summary The Large Animal Client Services Coordinator provides professional, high‑quality customer service and administrative support for the Large Animal Teaching Hospital. The role is responsible for checking in clients and patients, scheduling appointments, ensuring accurate and complete client, patient, and referring veterinarian information, verifying ownership and billing parties, and facilitating communication between clients and clinicians. This position supports both the clinical and operational missions of the hospital by maintaining accuracy, professionalism, and efficacy in all client service functions.
Knowledge, Skills, Abilities and/or Competencies
Maintain a professional appearance, voice, and demeanor when interacting with clients, veterinarians, students, and staff.
Excellent attention to detail and accuracy in verifying client, patient, and veterinarian information.
Proficiency with computer applications including Microsoft Office Suites, Google Workplace, and electronic medical records.
Proven understanding of veterinary terminology and hospital operations.
Excellent verbal and written communication skills with the ability to convey information clearly and effectively.
Strong critical thinking and problem‑solving skills with the ability to make sound decisions in a fast‑paced environment.
Ability to prioritize multiple tasks, manage time efficiently, and maintain attention to detail.
Ability to work collaboratively within a team to support hospital operations and goals.
Physical Demands
Physical ability to lift and carry up to 15 pounds, both assisted and unassisted.
Ability to sit for long periods of time and perform repetitive actions during the entire work day.
Walking on different/uneven walking surfaces is common.
Ability to remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.
Ability to walk and deliver items throughout the Veterinary Teaching Hospital throughout the day.
Duties / Responsibilities Appointment Coordination & Client Communication (70%)
Check in clients and patients using Vetview and Instinct, ensuring all visit information is entered accurately and efficiently.
Verify animal ownership and confirm correct billing parties for all patients utilizing the Large Animal Teaching Hospital.
Confirm where medical records need to be routed and ensure records are complete and delivered after each appointment or admission is completed.
Verify financial affidavits for all clients and ensure forms are properly completed and signed prior to services being rendered.
Request and obtain medical records from referring veterinarians or outside facilities as needed prior to scheduled appointments or en route emergencies.
Schedule and confirm appointments for specialty services based on clinician availability and needs.
Answer incoming phone calls, respond to general inquiries, and direct messages to appropriate staff members or clinicians.
Send and manage follow‑up messages, updates, and client concerns to doctors or service teams as needed or requested.
Send and customize welcome package templates to new clients via email or mail, verifying that all relevant appointment details and hospital information are included.
Set clear expectations for clients regarding appointment arrival times, check‑in procedures, and anticipated visit duration.
Maintain professional and courteous communication with all clients to ensure a positive and informed client experience.
Financial and Cashiering Support (20%)
Assist the hospital’s Financial Services team with collecting deposits for hospitalized patients.
Process client payments and deposits for outpatient, scheduled appointments and inpatient services.
Ensure financial transactions are entered accurately into the appropriate accounts and receipts are provided to clients.
Reconcile daily transactions and support basic cashier functions to the Large Animal Financial Services Coordinator.
Maintain confidentiality and accuracy in all financial handling and communications.
Medical Records and Administrative Support (10%)
Serve as a back‑up to the Large Animal Administrative Coordinator by assisting with medical records organization and processing as needed.
File loose paperwork and documentation into medical records.
Assist in archiving or scanning records during times of back‑flow or increased volume.
Support the records team in maintaining accuracy, completeness, and timely processing of all patient documentation.
Qualifications Minimum Qualifications:
High school diploma or equivalent.
Preferred Qualifications:
Experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Background Investigation and Credit Check Offers of employment are contingent upon completion of a background investigation, including a criminal background check, verification of credentials and employment history, and, if applicable, a satisfactory credit check. Applicants may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities.
Contact Details Recruitment Contact: Kris Mitchell e‑mail: Krista.Mitchell@uga.edu phone: (706) 542-4459
#J-18808-Ljbffr
S14491P
Working Title:
Large Animal Client Services Coordinator
Department:
VetMed-VTH Admin Services
Posting Type:
External
Retirement Plan:
TRS
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part time:
Full Time
Additional Schedule Information:
Monday-Friday, 8:00 a.m.-5:00 p.m.
Advertised Salary:
Commensurate with experience.
Posting Date:
12/11/2025
Open until filled:
Yes
Proposed Starting Date:
01/18/2026
Location of Vacancy:
Athens Area
Position Summary The Large Animal Client Services Coordinator provides professional, high‑quality customer service and administrative support for the Large Animal Teaching Hospital. The role is responsible for checking in clients and patients, scheduling appointments, ensuring accurate and complete client, patient, and referring veterinarian information, verifying ownership and billing parties, and facilitating communication between clients and clinicians. This position supports both the clinical and operational missions of the hospital by maintaining accuracy, professionalism, and efficacy in all client service functions.
Knowledge, Skills, Abilities and/or Competencies
Maintain a professional appearance, voice, and demeanor when interacting with clients, veterinarians, students, and staff.
Excellent attention to detail and accuracy in verifying client, patient, and veterinarian information.
Proficiency with computer applications including Microsoft Office Suites, Google Workplace, and electronic medical records.
Proven understanding of veterinary terminology and hospital operations.
Excellent verbal and written communication skills with the ability to convey information clearly and effectively.
Strong critical thinking and problem‑solving skills with the ability to make sound decisions in a fast‑paced environment.
Ability to prioritize multiple tasks, manage time efficiently, and maintain attention to detail.
Ability to work collaboratively within a team to support hospital operations and goals.
Physical Demands
Physical ability to lift and carry up to 15 pounds, both assisted and unassisted.
Ability to sit for long periods of time and perform repetitive actions during the entire work day.
Walking on different/uneven walking surfaces is common.
Ability to remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.
Ability to walk and deliver items throughout the Veterinary Teaching Hospital throughout the day.
Duties / Responsibilities Appointment Coordination & Client Communication (70%)
Check in clients and patients using Vetview and Instinct, ensuring all visit information is entered accurately and efficiently.
Verify animal ownership and confirm correct billing parties for all patients utilizing the Large Animal Teaching Hospital.
Confirm where medical records need to be routed and ensure records are complete and delivered after each appointment or admission is completed.
Verify financial affidavits for all clients and ensure forms are properly completed and signed prior to services being rendered.
Request and obtain medical records from referring veterinarians or outside facilities as needed prior to scheduled appointments or en route emergencies.
Schedule and confirm appointments for specialty services based on clinician availability and needs.
Answer incoming phone calls, respond to general inquiries, and direct messages to appropriate staff members or clinicians.
Send and manage follow‑up messages, updates, and client concerns to doctors or service teams as needed or requested.
Send and customize welcome package templates to new clients via email or mail, verifying that all relevant appointment details and hospital information are included.
Set clear expectations for clients regarding appointment arrival times, check‑in procedures, and anticipated visit duration.
Maintain professional and courteous communication with all clients to ensure a positive and informed client experience.
Financial and Cashiering Support (20%)
Assist the hospital’s Financial Services team with collecting deposits for hospitalized patients.
Process client payments and deposits for outpatient, scheduled appointments and inpatient services.
Ensure financial transactions are entered accurately into the appropriate accounts and receipts are provided to clients.
Reconcile daily transactions and support basic cashier functions to the Large Animal Financial Services Coordinator.
Maintain confidentiality and accuracy in all financial handling and communications.
Medical Records and Administrative Support (10%)
Serve as a back‑up to the Large Animal Administrative Coordinator by assisting with medical records organization and processing as needed.
File loose paperwork and documentation into medical records.
Assist in archiving or scanning records during times of back‑flow or increased volume.
Support the records team in maintaining accuracy, completeness, and timely processing of all patient documentation.
Qualifications Minimum Qualifications:
High school diploma or equivalent.
Preferred Qualifications:
Experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Background Investigation and Credit Check Offers of employment are contingent upon completion of a background investigation, including a criminal background check, verification of credentials and employment history, and, if applicable, a satisfactory credit check. Applicants may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities.
Contact Details Recruitment Contact: Kris Mitchell e‑mail: Krista.Mitchell@uga.edu phone: (706) 542-4459
#J-18808-Ljbffr