Inside Higher Ed
Posting Number:
S14491P
Working Title:
Large Animal Client Services Coordinator
Department:
VetMed-VTH Admin Services
Location:
Athens Area
Posting Date:
12/11/2025
Salary:
Commensurate with experience.
Employment Type:
Employee (Full Time)
Open Until Filled:
Yes
Proposed Starting Date:
01/18/2026
Benefits Eligibility:
Benefits Eligible
Retirement Plan:
TRS
Job Summary The Large Animal Client Services Coordinator provides professional, high-quality customer service and administrative support for the Large Animal Teaching Hospital. Duties include checking in clients and patients, scheduling appointments, verifying ownership and billing, ensuring accurate records, and facilitating communication between clients and clinicians.
Key Responsibilities
Check in clients and patients using Vetview and Instinct, ensuring all visit information is entered accurately and efficiently.
Verify animal ownership and confirm correct billing parties for all patients utilizing the Large Animal Teaching Hospital.
Confirm where medical records need to be routed and ensure records are complete and delivered after each appointment or admission is completed.
Verify financial affidavits for all clients and ensure forms are properly completed and signed prior to services being rendered.
Request and obtain medical records from referring veterinarians or outside facilities as needed prior to scheduled appointments or en route emergencies.
Schedule and confirm appointments for specialty services based on clinician availability and needs.
Answer incoming phone calls, respond to general inquiries, and direct messages to appropriate staff members or clinicians.
Send and manage follow up messages, updates, and client concerns to doctors or service teams as needed or requested.
Send and customize welcome package templates to new clients via email or mail, verifying that all relevant appointment details and hospital information are included.
Set clear expectations for clients regarding appointment arrival times, check-in procedures, and anticipated visit duration.
Maintain professional and courteous communication with all clients to ensure a positive and informed client experience.
Assist the hospital’s Financial Services team with collecting deposits for hospitalized patients.
Process client payments and deposits for outpatient, scheduled appointments and inpatient services.
Ensure financial transactions are entered accurately into the appropriate accounts and receipts are provided to clients.
Reconcile daily transactions and support basic cashier functions to the Large Animal Financial Services Coordinator.
Maintain confidentiality and accuracy in all financial handling and communications.
Serve as a back-up to the Large Animal Administrative Coordinator by assisting with medical records organization and processing as needed.
File loose paperwork and documentation into medical records.
Assist in archiving or scanning records during times of backflow or increased volume.
Support the records team in maintaining accuracy, completeness, and timely processing of all patient documentation.
Qualifications
High school diploma or equivalent.
Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
Maintain a professional appearance, voice, and demeanor when interacting with clients, veterinarians, students and staff.
Excellent attention to detail and accuracy in verifying client, patient, and veterinarian information.
Proficiency in computer applications including Microsoft Office Suites, Google Workplace, and electronic medical records.
Have proven understanding of veterinary terminology and hospital operations.
Display excellent verbal and written communication skills with the ability to convey information clearly and effectively.
Possess strong critical thinking and problem‑solving skills, along with the ability to make sound decisions in a fast‑paced environment.
Have the ability to prioritize multiple tasks, manage time efficiently, and demonstrate the ability to maintain attention to detail.
Ability to work collaboratively within a team to support hospital operations and goals.
Physical Demands Physical ability to lift and carry up to 15 pounds (both assisted and unassisted). Ability to sit for long periods of time and use repetitive actions during the entire work day. Walking on different/uneven walking surfaces is common. Ability to remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions. Ability to walk and deliver items throughout the Veterinary Teaching Hospital during the course of the day.
EEO Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status.
Application Contact Recruitment Contact Name:
Kris Mitchell
Recruitment Contact Email:
Krista.Mitchell@uga.edu
Recruitment Contact Phone:
(706)542-4459
#J-18808-Ljbffr
S14491P
Working Title:
Large Animal Client Services Coordinator
Department:
VetMed-VTH Admin Services
Location:
Athens Area
Posting Date:
12/11/2025
Salary:
Commensurate with experience.
Employment Type:
Employee (Full Time)
Open Until Filled:
Yes
Proposed Starting Date:
01/18/2026
Benefits Eligibility:
Benefits Eligible
Retirement Plan:
TRS
Job Summary The Large Animal Client Services Coordinator provides professional, high-quality customer service and administrative support for the Large Animal Teaching Hospital. Duties include checking in clients and patients, scheduling appointments, verifying ownership and billing, ensuring accurate records, and facilitating communication between clients and clinicians.
Key Responsibilities
Check in clients and patients using Vetview and Instinct, ensuring all visit information is entered accurately and efficiently.
Verify animal ownership and confirm correct billing parties for all patients utilizing the Large Animal Teaching Hospital.
Confirm where medical records need to be routed and ensure records are complete and delivered after each appointment or admission is completed.
Verify financial affidavits for all clients and ensure forms are properly completed and signed prior to services being rendered.
Request and obtain medical records from referring veterinarians or outside facilities as needed prior to scheduled appointments or en route emergencies.
Schedule and confirm appointments for specialty services based on clinician availability and needs.
Answer incoming phone calls, respond to general inquiries, and direct messages to appropriate staff members or clinicians.
Send and manage follow up messages, updates, and client concerns to doctors or service teams as needed or requested.
Send and customize welcome package templates to new clients via email or mail, verifying that all relevant appointment details and hospital information are included.
Set clear expectations for clients regarding appointment arrival times, check-in procedures, and anticipated visit duration.
Maintain professional and courteous communication with all clients to ensure a positive and informed client experience.
Assist the hospital’s Financial Services team with collecting deposits for hospitalized patients.
Process client payments and deposits for outpatient, scheduled appointments and inpatient services.
Ensure financial transactions are entered accurately into the appropriate accounts and receipts are provided to clients.
Reconcile daily transactions and support basic cashier functions to the Large Animal Financial Services Coordinator.
Maintain confidentiality and accuracy in all financial handling and communications.
Serve as a back-up to the Large Animal Administrative Coordinator by assisting with medical records organization and processing as needed.
File loose paperwork and documentation into medical records.
Assist in archiving or scanning records during times of backflow or increased volume.
Support the records team in maintaining accuracy, completeness, and timely processing of all patient documentation.
Qualifications
High school diploma or equivalent.
Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
Maintain a professional appearance, voice, and demeanor when interacting with clients, veterinarians, students and staff.
Excellent attention to detail and accuracy in verifying client, patient, and veterinarian information.
Proficiency in computer applications including Microsoft Office Suites, Google Workplace, and electronic medical records.
Have proven understanding of veterinary terminology and hospital operations.
Display excellent verbal and written communication skills with the ability to convey information clearly and effectively.
Possess strong critical thinking and problem‑solving skills, along with the ability to make sound decisions in a fast‑paced environment.
Have the ability to prioritize multiple tasks, manage time efficiently, and demonstrate the ability to maintain attention to detail.
Ability to work collaboratively within a team to support hospital operations and goals.
Physical Demands Physical ability to lift and carry up to 15 pounds (both assisted and unassisted). Ability to sit for long periods of time and use repetitive actions during the entire work day. Walking on different/uneven walking surfaces is common. Ability to remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions. Ability to walk and deliver items throughout the Veterinary Teaching Hospital during the course of the day.
EEO Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status.
Application Contact Recruitment Contact Name:
Kris Mitchell
Recruitment Contact Email:
Krista.Mitchell@uga.edu
Recruitment Contact Phone:
(706)542-4459
#J-18808-Ljbffr