Foundation Title & Escrow Series, LLC
Operations Manager
Foundation Title & Escrow Series, LLC, Pensacola, Florida, United States, 32573
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Operations Manager
role at
Foundation Title & Escrow Series, LLC
3 days ago Be among the first 25 applicants
Join to apply for the
Operations Manager
role at
Foundation Title & Escrow Series, LLC
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Job Summary The Operations Manager assists in the management of one or more title agency office(s). S/He assists in developing, training, and retaining effective office(s) support to meet objectives for profitability and growth. S/He directs and co‑manages the day‑to‑day operational activities of the office(s).
Duties & Responsibilities
Actively manages the pipeline to ensure all components of the closing process are being timely and accurately completed (order entry, searches, commitments, CDs, policies, etc.) and communicate to customers and clients when needed
Assist staff in reviewing complex title requirements and assist as needed (for example, preparing certificates of trust, affidavits of heirship, etc.) and training staff on same
Assist in drafting and securing (as needed) any documentation needed for curative issues and train staff on same
Manage closing calendar and secure appropriate coverage for all closing and coordinate with branch manager on closings for new clients
Monitor assignment of clients and files to help create equal distribution of workload and coordinate with branch manager
Facilitate cross‑training between escrow officers to help with balance of workload
Establish and implement a standard for processing a file to help ensure the client has similar experience regardless of the escrow officer assigned to the file
Become proficient in closing software (SoftPro Select) and all other technologies utilized by the organization (Microsoft Teams, FTE Connect, etc)
Process transactions and perform advanced duties related to all facets of escrow processing as needed
Work with central processing to ensure timely delivery of documents, information, etc to avoid any unnecessary delay
Work with IT for any technology matters
Work with Human Resources for employee relations matters
Work with SoftPro Administration for closing production software matters
Work with Chief Operation Officer for operational matters
Work with other branches and other departments
Maintain production levels and meets/exceeds expectations
Qualifications Experience Minimum of 5+ years of industry related experience.
Education A high school diploma is required.
Certifications, Licences, Insurance No certifications, licences, or insurance are required.
Knowledge An in depth understanding of real estate title and settlement process.
Skills
Analytical and detail‑oriented, while working at a fast pace and capable of multi‑tasking
Adaptable: displays the capability to adapt to new, different, or changing requirements
Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co‑workers, and complies with intellectual property laws
Critical thinking: uses logical thought processes to analyze and draw conclusions
Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
Dependable and reliable: displays responsible behaviours at work
Initiative: demonstrates a willingness to work and seeks out new work challenges
Integrity: treats others with honesty, fairness, and respect
Planning and organising: plans and prioritises work to manage time effectively and accomplishes assigned tasks
Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions
Professional: maintains a professional demeanor at work
Reading: understands written sentences and paragraphs in work‑related documents; can apply what is learned from written material to work situations
Respectful: works effectively with those who have diverse backgrounds
Team player: demonstrates the ability to work effectively with others
Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programmes, and internet browsers
Telephone skills, including a pleasant phone voice and etiquette
Verbal communication: maintains open lines of communication with others
Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form
Essential Job Functions This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Legal Services
Referrals increase your chances of interviewing at Foundation Title & Escrow Series, LLC by 2x
Pensacola, FL $60,000.00-$110,000.00 5 days ago
#J-18808-Ljbffr
Operations Manager
role at
Foundation Title & Escrow Series, LLC
3 days ago Be among the first 25 applicants
Join to apply for the
Operations Manager
role at
Foundation Title & Escrow Series, LLC
Get AI-powered advice on this job and more exclusive features.
Job Summary The Operations Manager assists in the management of one or more title agency office(s). S/He assists in developing, training, and retaining effective office(s) support to meet objectives for profitability and growth. S/He directs and co‑manages the day‑to‑day operational activities of the office(s).
Duties & Responsibilities
Actively manages the pipeline to ensure all components of the closing process are being timely and accurately completed (order entry, searches, commitments, CDs, policies, etc.) and communicate to customers and clients when needed
Assist staff in reviewing complex title requirements and assist as needed (for example, preparing certificates of trust, affidavits of heirship, etc.) and training staff on same
Assist in drafting and securing (as needed) any documentation needed for curative issues and train staff on same
Manage closing calendar and secure appropriate coverage for all closing and coordinate with branch manager on closings for new clients
Monitor assignment of clients and files to help create equal distribution of workload and coordinate with branch manager
Facilitate cross‑training between escrow officers to help with balance of workload
Establish and implement a standard for processing a file to help ensure the client has similar experience regardless of the escrow officer assigned to the file
Become proficient in closing software (SoftPro Select) and all other technologies utilized by the organization (Microsoft Teams, FTE Connect, etc)
Process transactions and perform advanced duties related to all facets of escrow processing as needed
Work with central processing to ensure timely delivery of documents, information, etc to avoid any unnecessary delay
Work with IT for any technology matters
Work with Human Resources for employee relations matters
Work with SoftPro Administration for closing production software matters
Work with Chief Operation Officer for operational matters
Work with other branches and other departments
Maintain production levels and meets/exceeds expectations
Qualifications Experience Minimum of 5+ years of industry related experience.
Education A high school diploma is required.
Certifications, Licences, Insurance No certifications, licences, or insurance are required.
Knowledge An in depth understanding of real estate title and settlement process.
Skills
Analytical and detail‑oriented, while working at a fast pace and capable of multi‑tasking
Adaptable: displays the capability to adapt to new, different, or changing requirements
Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co‑workers, and complies with intellectual property laws
Critical thinking: uses logical thought processes to analyze and draw conclusions
Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
Dependable and reliable: displays responsible behaviours at work
Initiative: demonstrates a willingness to work and seeks out new work challenges
Integrity: treats others with honesty, fairness, and respect
Planning and organising: plans and prioritises work to manage time effectively and accomplishes assigned tasks
Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions
Professional: maintains a professional demeanor at work
Reading: understands written sentences and paragraphs in work‑related documents; can apply what is learned from written material to work situations
Respectful: works effectively with those who have diverse backgrounds
Team player: demonstrates the ability to work effectively with others
Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programmes, and internet browsers
Telephone skills, including a pleasant phone voice and etiquette
Verbal communication: maintains open lines of communication with others
Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form
Essential Job Functions This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Legal Services
Referrals increase your chances of interviewing at Foundation Title & Escrow Series, LLC by 2x
Pensacola, FL $60,000.00-$110,000.00 5 days ago
#J-18808-Ljbffr