Mohawk Opportunities, Inc.
Program Assistant- Forensic ACT Team
Mohawk Opportunities, Inc., Schenectady, New York, United States
Program Assistant
Make a difference and work for an agency where you matter!
The Program Assistant for the Forensic ACT Treatment Team (FACT) supports staff members on a multidisciplinary team and is responsible for organizing, coordinating, and monitoring all non‑clinical operations of FACT. These include receptionist activities such as triaging calls, coordinating communication between the team and individuals, managing traffic flow in the office, filing; operating and coordinating the management information system; maintaining the office space; and tracking the whereabouts of staff throughout the day.
Responsibilities
Function as the program hub by tracking all daily activities, program operations, and staff whereabouts; serve as the central point of communication.
Welcome visitors and answer telephone calls; triage and coordinate communication between the team and clients; work with callers to relieve urgent situations or temporarily manage them until other staff are available.
Assess and report any unusual behaviors of individuals served.
Maintain and submit all necessary administrative records in a timely manner.
Order and maintain unit supplies, equipment, and furniture; arrange for repair of office furniture and equipment; coordinate maintenance of program vehicles with the Clinical Program Director.
Maintain FACT electronic charts according to Office of Mental Health and payer standards, including demographics and uploading documents.
Prepare letters to request medical records and changes of address as needed.
Collect necessary data to prepare various reports and spreadsheets, including auditing and tracking of clinic documentation to support agency guidelines.
Sort, route, and prioritize incoming mail and distribute to appropriate staff; ensure that outgoing mail is sent daily.
Perform FACT program errands in the community as assigned.
Assist with monthly budget plans, check requests, and disbursements; manage petty cash account, including monthly reconciliation.
Qualifications
High school diploma required; college degree preferred.
Two years’ experience in an office setting.
Working knowledge of computers and related software.
Strong organizational, communication, and problem‑solving skills.
Commitment to the rights of people with serious mental illness to live in the community, work, and have continuous supports.
Valid and insurable NYS driver’s license and own vehicle for business use.
Benefits
$22.86 per hour ($47,548.80 annual equivalent).
Monday‑Friday daytime office hours, 40 hours per week.
Excellent benefits, staff training, generous paid time off, and a 30‑minute paid lunch.
Supportive work environment and a culture of caring.
Equal Opportunity Employer.
All offers for employment will be contingent upon the candidate having successfully completed background checks.
Mohawk Opportunities is committed to helping individuals living with mental illness achieve stable community living and independence. Our goal is to provide services and supports that assist individuals living with mental illness to thrive and achieve their full potential for a happy, independent life in the community of their choice.
Visit our website at www.mohawkopportunities.org.
#J-18808-Ljbffr
The Program Assistant for the Forensic ACT Treatment Team (FACT) supports staff members on a multidisciplinary team and is responsible for organizing, coordinating, and monitoring all non‑clinical operations of FACT. These include receptionist activities such as triaging calls, coordinating communication between the team and individuals, managing traffic flow in the office, filing; operating and coordinating the management information system; maintaining the office space; and tracking the whereabouts of staff throughout the day.
Responsibilities
Function as the program hub by tracking all daily activities, program operations, and staff whereabouts; serve as the central point of communication.
Welcome visitors and answer telephone calls; triage and coordinate communication between the team and clients; work with callers to relieve urgent situations or temporarily manage them until other staff are available.
Assess and report any unusual behaviors of individuals served.
Maintain and submit all necessary administrative records in a timely manner.
Order and maintain unit supplies, equipment, and furniture; arrange for repair of office furniture and equipment; coordinate maintenance of program vehicles with the Clinical Program Director.
Maintain FACT electronic charts according to Office of Mental Health and payer standards, including demographics and uploading documents.
Prepare letters to request medical records and changes of address as needed.
Collect necessary data to prepare various reports and spreadsheets, including auditing and tracking of clinic documentation to support agency guidelines.
Sort, route, and prioritize incoming mail and distribute to appropriate staff; ensure that outgoing mail is sent daily.
Perform FACT program errands in the community as assigned.
Assist with monthly budget plans, check requests, and disbursements; manage petty cash account, including monthly reconciliation.
Qualifications
High school diploma required; college degree preferred.
Two years’ experience in an office setting.
Working knowledge of computers and related software.
Strong organizational, communication, and problem‑solving skills.
Commitment to the rights of people with serious mental illness to live in the community, work, and have continuous supports.
Valid and insurable NYS driver’s license and own vehicle for business use.
Benefits
$22.86 per hour ($47,548.80 annual equivalent).
Monday‑Friday daytime office hours, 40 hours per week.
Excellent benefits, staff training, generous paid time off, and a 30‑minute paid lunch.
Supportive work environment and a culture of caring.
Equal Opportunity Employer.
All offers for employment will be contingent upon the candidate having successfully completed background checks.
Mohawk Opportunities is committed to helping individuals living with mental illness achieve stable community living and independence. Our goal is to provide services and supports that assist individuals living with mental illness to thrive and achieve their full potential for a happy, independent life in the community of their choice.
Visit our website at www.mohawkopportunities.org.
#J-18808-Ljbffr