Inside Higher Ed
Coordinator, Quality Assurance - Auxiliary Services
Inside Higher Ed, Houston, Texas, United States, 77246
Coordinator, Quality Assurance – Auxiliary Services
Ensure a high level of vendor performance in collaboration with internal auxiliary services staff and external vendors. Responsible for overseeing the efficient and effective delivery of high-quality food services, tenant services, and other support services that directly enhance the college’s primary educational mission.
Essential Functions
Research and identify potential service vendors based on quality, reliability, pricing, and alignment with the institution's needs.
In collaboration with procurement, manage and negotiate vendor contracts, focusing on cost-effectiveness, quality, and adherence to service level agreements (SLAs), invoice accuracy, timely payments, and budgetary guidelines.
Serve as the primary point of contact for vendors, foster positive and productive relationships, assess vendor qualifications, conduct background checks.
Identify vendor-related issues, analyze and recommend solutions, track and follow-up on corrective and preventive actions efficiently and professionally.
Maintain accurate records and documentation related to vendor contracts, performance, and compliance to support continuous improvement.
Conduct regular reviews of vendor performance and contracts, against established KPIs, including food quality, timeliness, health and safety compliance, and customer feedback, implementing renewals or changes as necessary.
Conduct regular inspections of food preparation areas, dining facilities, and storage areas to ensure adherence to sanitation and safety regulations.
Implement and monitor corrective action plans to address any non‑compliance or underperformance issues promptly.
Collaborate with internal stakeholders (students, staff, administration) to understand their needs and expectations.
Ensure all service operations comply with federal, state, and local regulations.
Qualifications
Bachelor’s degree in Business Administration, hospitality management or related field required.
3 years experience in vendor management, hospitality, or supply chain management required.
Valid Texas Driver License.
Proficient with MS Office Programs.
Experience with Budget Management.
Experience with Project Management.
Negotiation & Contract Management skills.
Strong competencies: Delivering High Quality Work, Accepting Responsibility, Serving Customers, Supporting Organizational Goals, Driving Continuous Improvement, Acting with Integrity, Thinking Critically, Managing Change, Communicating Effectively.
Working Conditions General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
Security Sensitive This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code 51.215.
Location
Houston, Texas.
EEO Statement Houston City College does not discriminate on the basis of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. For inquiries regarding the non‑discrimination policies, please contact Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Interim Director of EEO and Compliance & Title IX Coordinator at hcc.oeotix@hccs.edu or (713) 718‑8271.
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Essential Functions
Research and identify potential service vendors based on quality, reliability, pricing, and alignment with the institution's needs.
In collaboration with procurement, manage and negotiate vendor contracts, focusing on cost-effectiveness, quality, and adherence to service level agreements (SLAs), invoice accuracy, timely payments, and budgetary guidelines.
Serve as the primary point of contact for vendors, foster positive and productive relationships, assess vendor qualifications, conduct background checks.
Identify vendor-related issues, analyze and recommend solutions, track and follow-up on corrective and preventive actions efficiently and professionally.
Maintain accurate records and documentation related to vendor contracts, performance, and compliance to support continuous improvement.
Conduct regular reviews of vendor performance and contracts, against established KPIs, including food quality, timeliness, health and safety compliance, and customer feedback, implementing renewals or changes as necessary.
Conduct regular inspections of food preparation areas, dining facilities, and storage areas to ensure adherence to sanitation and safety regulations.
Implement and monitor corrective action plans to address any non‑compliance or underperformance issues promptly.
Collaborate with internal stakeholders (students, staff, administration) to understand their needs and expectations.
Ensure all service operations comply with federal, state, and local regulations.
Qualifications
Bachelor’s degree in Business Administration, hospitality management or related field required.
3 years experience in vendor management, hospitality, or supply chain management required.
Valid Texas Driver License.
Proficient with MS Office Programs.
Experience with Budget Management.
Experience with Project Management.
Negotiation & Contract Management skills.
Strong competencies: Delivering High Quality Work, Accepting Responsibility, Serving Customers, Supporting Organizational Goals, Driving Continuous Improvement, Acting with Integrity, Thinking Critically, Managing Change, Communicating Effectively.
Working Conditions General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
Security Sensitive This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code 51.215.
Location
Houston, Texas.
EEO Statement Houston City College does not discriminate on the basis of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. For inquiries regarding the non‑discrimination policies, please contact Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Interim Director of EEO and Compliance & Title IX Coordinator at hcc.oeotix@hccs.edu or (713) 718‑8271.
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