Wawa, Inc.
Customer Service Supervisor (CSS)
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together.
Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
What You’ll Do
Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
Lead, motivate, and train Associates to drive sales and performance during shift.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check‑ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Benefits
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. Extensive benefits are available to Wawa Associates, including medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan.
Qualifications
High School Diploma or GED equivalent.
Must be 18+ years old with reliable transportation.
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
Supervisory experience, ideally in retail or food service environments, is a plus.
Strong customer service, relationship‑building, and communication skills.
The hourly range for this position is $21.25 – $28.70 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12 am–6 am. Extensive benefits* are available for eligible Wawa Associates. These include health benefits, ESOP (Employee Stock Ownership Plan), 401(k), Education Assistant Program, eligibility for store discounts, paid time off and access to other benefit and wellness programs.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Retail
#J-18808-Ljbffr
Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
What You’ll Do
Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
Lead, motivate, and train Associates to drive sales and performance during shift.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check‑ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Benefits
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. Extensive benefits are available to Wawa Associates, including medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan.
Qualifications
High School Diploma or GED equivalent.
Must be 18+ years old with reliable transportation.
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
Supervisory experience, ideally in retail or food service environments, is a plus.
Strong customer service, relationship‑building, and communication skills.
The hourly range for this position is $21.25 – $28.70 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12 am–6 am. Extensive benefits* are available for eligible Wawa Associates. These include health benefits, ESOP (Employee Stock Ownership Plan), 401(k), Education Assistant Program, eligibility for store discounts, paid time off and access to other benefit and wellness programs.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Retail
#J-18808-Ljbffr