Transcat
About Transcat
Transcat is a dynamic, innovative, growing company recognized as the leading calibration and compliance services provider in North America. With over 1,000 employees across technical, consulting, operational, sales, finance, and corporate functions, we deliver on our
Trust in Every Measure
promise to customers in life sciences, aerospace, defense, energy, and utilities. Our employees live the Transcat Way and are at the heart of the rewarding, challenging work we do.
Role Overview As a Business Development Manager (BDM), you work from a designated lab (or labs) and drive sustainable organic revenue growth. You develop and execute sales strategies to retain and grow existing customers, pursue new regional customers, and exceed lab‑based sales targets. Your focus is on building customer relationships, ensuring satisfaction, and identifying new business opportunities within our End‑to‑End offerings. This position reports to the applicable Regional Sales leader.
Key Accountabilities & Responsibilities
Develop and execute regional customer retention and growth strategies aligned with company revenue and channel goals.
Proactively engage current, new, and at‑risk customers through face‑to‑face interactions and personalized communication.
Analyze customer and regional business data to identify risks, trends, and opportunities for revenue expansion.
Build strong relationships with key customers and prospects, addressing concerns promptly to ensure satisfaction.
Collaborate with cross‑functional teams (Operations, Customer Service, Product Development, Marketing) to enhance the customer experience and facilitate ease of doing business.
Identify and pursue new market opportunities, customer segments, and service channels.
Maintain a positive relationship with the Lab Manager, visiting customers with lab leadership and providing sales insights.
Fully utilize Salesforce to track leads, customer interactions, and sales performance; generate key metrics reports.
Prepare and present regular reports on retention, growth, channel performance, and new business opportunities.
Manage sales activities within your geographic market and support teammates to achieve retention and growth goals.
Provide coaching and motivation to the team.
Travel in and outside the region as required for company initiatives.
Key Competencies & Required Attributes
Customer‑centric mindset
Relationship building and excellent communication skills
Driven to achieve results and adaptable to change
Proactive, solution‑oriented approach to challenges
Strong sales skills with thorough customer needs assessment
Effective negotiating and multi‑level selling skills
Ability to develop and implement territory sales plans with clear objectives
Data analysis skills to derive insights
Team player and collaborator
Required Qualifications
Bachelor’s degree in business, marketing, or related field
Minimum 5 years of experience in customer retention, account management, or a related customer‑centric role in a competitive market
Experience with CRM software (e.g., Salesforce) and data analysis tools
Strong understanding of company products and services, or proven ability to quickly absorb new technical information
Bonus Experience
Industry experience in telecommunications, SaaS, or e‑commerce
Customer success platforms
Project management skills
Miller Heiman Strategic Selling or Large Account Management training/certification
Equal Opportunity and Non‑Discrimination Transcat is an equal‑opportunity employer and prohibits discrimination based on any protected status. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), protected veteran status, or any other protected class under U.S. law. We will make reasonable accommodations for employees with disabilities unless doing so poses an undue hardship.
Contingencies All offers of employment are contingent upon successful completion of pre‑employment requirements, including verification of identity, employment eligibility, and, where applicable, a motor vehicle driving record report.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Science and Consulting
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Trust in Every Measure
promise to customers in life sciences, aerospace, defense, energy, and utilities. Our employees live the Transcat Way and are at the heart of the rewarding, challenging work we do.
Role Overview As a Business Development Manager (BDM), you work from a designated lab (or labs) and drive sustainable organic revenue growth. You develop and execute sales strategies to retain and grow existing customers, pursue new regional customers, and exceed lab‑based sales targets. Your focus is on building customer relationships, ensuring satisfaction, and identifying new business opportunities within our End‑to‑End offerings. This position reports to the applicable Regional Sales leader.
Key Accountabilities & Responsibilities
Develop and execute regional customer retention and growth strategies aligned with company revenue and channel goals.
Proactively engage current, new, and at‑risk customers through face‑to‑face interactions and personalized communication.
Analyze customer and regional business data to identify risks, trends, and opportunities for revenue expansion.
Build strong relationships with key customers and prospects, addressing concerns promptly to ensure satisfaction.
Collaborate with cross‑functional teams (Operations, Customer Service, Product Development, Marketing) to enhance the customer experience and facilitate ease of doing business.
Identify and pursue new market opportunities, customer segments, and service channels.
Maintain a positive relationship with the Lab Manager, visiting customers with lab leadership and providing sales insights.
Fully utilize Salesforce to track leads, customer interactions, and sales performance; generate key metrics reports.
Prepare and present regular reports on retention, growth, channel performance, and new business opportunities.
Manage sales activities within your geographic market and support teammates to achieve retention and growth goals.
Provide coaching and motivation to the team.
Travel in and outside the region as required for company initiatives.
Key Competencies & Required Attributes
Customer‑centric mindset
Relationship building and excellent communication skills
Driven to achieve results and adaptable to change
Proactive, solution‑oriented approach to challenges
Strong sales skills with thorough customer needs assessment
Effective negotiating and multi‑level selling skills
Ability to develop and implement territory sales plans with clear objectives
Data analysis skills to derive insights
Team player and collaborator
Required Qualifications
Bachelor’s degree in business, marketing, or related field
Minimum 5 years of experience in customer retention, account management, or a related customer‑centric role in a competitive market
Experience with CRM software (e.g., Salesforce) and data analysis tools
Strong understanding of company products and services, or proven ability to quickly absorb new technical information
Bonus Experience
Industry experience in telecommunications, SaaS, or e‑commerce
Customer success platforms
Project management skills
Miller Heiman Strategic Selling or Large Account Management training/certification
Equal Opportunity and Non‑Discrimination Transcat is an equal‑opportunity employer and prohibits discrimination based on any protected status. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), protected veteran status, or any other protected class under U.S. law. We will make reasonable accommodations for employees with disabilities unless doing so poses an undue hardship.
Contingencies All offers of employment are contingent upon successful completion of pre‑employment requirements, including verification of identity, employment eligibility, and, where applicable, a motor vehicle driving record report.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Science and Consulting
#J-18808-Ljbffr