Rippling
Customer Support Specialist, Spend
Join Rippling's dedicated Customer Support team to help customers realize the full potential of our Finance, HR, and IT platform.
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company—payroll, expenses, benefits, and computers—into one single system that automates every part of the employee lifecycle.
About the Team The Customer Support team is a group of professionals committed to ensuring seamless customer experience across time zones. The team values collaboration, continuous learning, and professional growth through ongoing training and development.
About the Role We are building a world‑class Support team to help customers achieve success on Rippling Spend Management Platform, including corporate cards, bill pay, expenses, and global spend.
What You Will Do
Become a product expert on Rippling's Spend Management and Finance modules; maintain high product knowledge to provide accurate information and assistance to customers.
Support customers with spend workflows—expense submissions, reimbursements, vendor payments, and invoice management.
Troubleshoot integration and data‑sync issues with QuickBooks Online, NetSuite, and Xero.
Identify and escape bugs or edge cases to Product and Engineering with detailed context.
Partner cross‑functionally with Finance Ops, Payments, and Accounting teams to streamline issue resolution.
Consistently deliver high‑quality, empathetic support experiences and contribute to customer satisfaction metrics.
Take charge of customer issues from start to finish in a dynamic, fast‑paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
Gather customer feedback and collaborate with Product and Engineering teams to share insights to improve products and services.
Stay up‑to‑date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Bachelor's degree.
1–3 years of work experience in customer service, technical support, or financial operations; preferably in FinTech or SaaS companies.
Hands‑on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur, and expense management software.
Understanding of U.S. banking processes, credit card systems, and expense management workflows.
Prior experience supporting finance, accounting, or expense management software.
Demonstrated experience in problem‑solving with attention to detail.
Time‑management skills and ability to prioritize.
Excellent communication skills, both written and verbal.
Prior customer support experience.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
Rippling highly values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees who live within a defined radius of a Rippling office, Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This position is a non‑exempt, full‑time, hourly position with eligibility for overtime.
Pay range: 16–23.49 USD per hour (US Tier 2); 15–22.19 USD per hour (US Tier 3).
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer Service, Administrative, and Sales; Software Development
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About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company—payroll, expenses, benefits, and computers—into one single system that automates every part of the employee lifecycle.
About the Team The Customer Support team is a group of professionals committed to ensuring seamless customer experience across time zones. The team values collaboration, continuous learning, and professional growth through ongoing training and development.
About the Role We are building a world‑class Support team to help customers achieve success on Rippling Spend Management Platform, including corporate cards, bill pay, expenses, and global spend.
What You Will Do
Become a product expert on Rippling's Spend Management and Finance modules; maintain high product knowledge to provide accurate information and assistance to customers.
Support customers with spend workflows—expense submissions, reimbursements, vendor payments, and invoice management.
Troubleshoot integration and data‑sync issues with QuickBooks Online, NetSuite, and Xero.
Identify and escape bugs or edge cases to Product and Engineering with detailed context.
Partner cross‑functionally with Finance Ops, Payments, and Accounting teams to streamline issue resolution.
Consistently deliver high‑quality, empathetic support experiences and contribute to customer satisfaction metrics.
Take charge of customer issues from start to finish in a dynamic, fast‑paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
Gather customer feedback and collaborate with Product and Engineering teams to share insights to improve products and services.
Stay up‑to‑date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Bachelor's degree.
1–3 years of work experience in customer service, technical support, or financial operations; preferably in FinTech or SaaS companies.
Hands‑on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur, and expense management software.
Understanding of U.S. banking processes, credit card systems, and expense management workflows.
Prior experience supporting finance, accounting, or expense management software.
Demonstrated experience in problem‑solving with attention to detail.
Time‑management skills and ability to prioritize.
Excellent communication skills, both written and verbal.
Prior customer support experience.
Additional Information Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
Rippling highly values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees who live within a defined radius of a Rippling office, Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This position is a non‑exempt, full‑time, hourly position with eligibility for overtime.
Pay range: 16–23.49 USD per hour (US Tier 2); 15–22.19 USD per hour (US Tier 3).
Seniority Level Entry level
Employment Type Full‑time
Job Function Customer Service, Administrative, and Sales; Software Development
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