RéVive Skincare
Company Description
RéVive™ is a luxury skincare line founded by noted Plastic and Reconstructive Surgeon Dr. Gregory Brown in 1997. Inspired by patented and Nobel Prize Winning science, RéVive's products are scientifically formulated to reduce visible signs of aging with Bio-Renewal Technology. RéVive™ can be found at reviveskincare.com, select specialty stores and luxury online retailers in the US, UK, and globally.
Job Summary This position is responsible for overseeing the organization’s execution of services relating to order management, fulfillment and distribution for the channels listed below. They are expected to provide optimal service to our customers, internal and external, relating to product requests, no charge and retail orders. This position manages all inbound Customer Service inquiries for retail customers (excluding 3rd party E-commerce & Boutique accounts). They are also responsible for the seamless distribution execution of: the planned trade marketing/promotional programs, event & field team support, visual merchandising and internal requests relating to any of the channels falling within their areas of responsibility.
Responsibilities
From order receipt to shipping, manage the full order life cycle ensuring to ship as complete as possible, on time and in accordance with the customer’s specific packing / routing / shipping instructions, while providing excellent customer service to our B2B and internal customers
Lead weekly revenue meeting, update revenue scorecard that day & speak to status of all orders
Manage the overall B2B outbound order activity from our 3PLs (whether or not you are the one entering the orders)
Review and release domestic wholesale EDI sales orders for processing for customers who place orders this way
Resolve any EDI issues with customer & warehouse EDI team
Review non-EDI customer orders and manually enter into warehouse order management system
Manually enter internal requests for gratis, special promotions and other internal needs
Lead bi-weekly meeting with Marketing to discuss open requests & future needs
Review and prepare manifest with batch information for any international customers who require a specific number of months of shelf life upon arrival in recipient country
Create or gather shipping documents needed for international shipments: lot code/expiry manifests, SED / SLI, commercial invoices, COOs, COAs, SDS, etc
Lead bi-weekly meeting with Sales team to review all INTL shipments / orders and UK promo / POS needs
Address any discrepancies or issues reported by the customers and provide timely responses
Work internally with Finance to provide supporting information so customer credits can be issued where due
Coordinate pickups directly or with customer’s freight carrier
Manage execution of trade marketing promotional and merchandising shipments once Marketing plan is established.
Manage trade marketing order/shipment trackers and distribute to internal team
Lead weekly Team meeting to review North America trade marketing shipments
For all limited edition or new launch items, validate launch order quantities and maintain launch order tracker to distribute as needed for internal visibility
Ensure all sales transactions are properly reflected in our ERP system (involves daily reconciling and transaction entry)
Assist Finance with daily revenue scorecard & end of month shipment reconciling
Assist in annual audit for any warehouse document requests
Maintain master distribution list
Set up new customers in ERP & warehouse systems according to contractual agreements, and update as needed
Update & distribute no charge internal forms for Marketing / PR order forms each season to reflect any assortment changes
Create & coordinate work orders for any tester or kit assembly that is needed at our 3PLs
Maintain or set up new skus in both EDI catalogues & warehouse ERPs as needed
Look for opportunities to improve processes, automate manual processes & reduce cost
Requirements
Undergraduate degree in supply chain, sales administration, business administration, or a related field preferred.
3-5 years of direct experience, in a consumer goods industry (beauty is a plus), with: customer order management, international shipping, EDI orders, working with a 3rd party warehouse, ERP system experience.
Demonstrated experience collaborating in a corporate setting with cross-functional teams (e.g., marketing, product development, and supply chain).
Skilled in handling escalated customer issues effectively with professionalism.
Knowledge of compliance regulations related to customer service and sales operations (e.g., protecting customer data).
Proficient in Microsoft Excel, with skills including V-lookups and pivot tables.
Outstanding verbal and written communication abilities.
The ideal candidate should be a detail-oriented, enthusiastic, and resourceful person who demonstrates strong initiative, excellent time management, and effective prioritization skills.
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Job Summary This position is responsible for overseeing the organization’s execution of services relating to order management, fulfillment and distribution for the channels listed below. They are expected to provide optimal service to our customers, internal and external, relating to product requests, no charge and retail orders. This position manages all inbound Customer Service inquiries for retail customers (excluding 3rd party E-commerce & Boutique accounts). They are also responsible for the seamless distribution execution of: the planned trade marketing/promotional programs, event & field team support, visual merchandising and internal requests relating to any of the channels falling within their areas of responsibility.
Responsibilities
From order receipt to shipping, manage the full order life cycle ensuring to ship as complete as possible, on time and in accordance with the customer’s specific packing / routing / shipping instructions, while providing excellent customer service to our B2B and internal customers
Lead weekly revenue meeting, update revenue scorecard that day & speak to status of all orders
Manage the overall B2B outbound order activity from our 3PLs (whether or not you are the one entering the orders)
Review and release domestic wholesale EDI sales orders for processing for customers who place orders this way
Resolve any EDI issues with customer & warehouse EDI team
Review non-EDI customer orders and manually enter into warehouse order management system
Manually enter internal requests for gratis, special promotions and other internal needs
Lead bi-weekly meeting with Marketing to discuss open requests & future needs
Review and prepare manifest with batch information for any international customers who require a specific number of months of shelf life upon arrival in recipient country
Create or gather shipping documents needed for international shipments: lot code/expiry manifests, SED / SLI, commercial invoices, COOs, COAs, SDS, etc
Lead bi-weekly meeting with Sales team to review all INTL shipments / orders and UK promo / POS needs
Address any discrepancies or issues reported by the customers and provide timely responses
Work internally with Finance to provide supporting information so customer credits can be issued where due
Coordinate pickups directly or with customer’s freight carrier
Manage execution of trade marketing promotional and merchandising shipments once Marketing plan is established.
Manage trade marketing order/shipment trackers and distribute to internal team
Lead weekly Team meeting to review North America trade marketing shipments
For all limited edition or new launch items, validate launch order quantities and maintain launch order tracker to distribute as needed for internal visibility
Ensure all sales transactions are properly reflected in our ERP system (involves daily reconciling and transaction entry)
Assist Finance with daily revenue scorecard & end of month shipment reconciling
Assist in annual audit for any warehouse document requests
Maintain master distribution list
Set up new customers in ERP & warehouse systems according to contractual agreements, and update as needed
Update & distribute no charge internal forms for Marketing / PR order forms each season to reflect any assortment changes
Create & coordinate work orders for any tester or kit assembly that is needed at our 3PLs
Maintain or set up new skus in both EDI catalogues & warehouse ERPs as needed
Look for opportunities to improve processes, automate manual processes & reduce cost
Requirements
Undergraduate degree in supply chain, sales administration, business administration, or a related field preferred.
3-5 years of direct experience, in a consumer goods industry (beauty is a plus), with: customer order management, international shipping, EDI orders, working with a 3rd party warehouse, ERP system experience.
Demonstrated experience collaborating in a corporate setting with cross-functional teams (e.g., marketing, product development, and supply chain).
Skilled in handling escalated customer issues effectively with professionalism.
Knowledge of compliance regulations related to customer service and sales operations (e.g., protecting customer data).
Proficient in Microsoft Excel, with skills including V-lookups and pivot tables.
Outstanding verbal and written communication abilities.
The ideal candidate should be a detail-oriented, enthusiastic, and resourceful person who demonstrates strong initiative, excellent time management, and effective prioritization skills.
#J-18808-Ljbffr