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City Wide Facility Solutions

Facility Solutions Manager

City Wide Facility Solutions, Louisville, Kentucky, us, 40201

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City Wide Facility Solutions provided pay range This range is provided by City Wide Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $45,000.00/yr - $70,000.00/yr

We are looking for an Account Manager to create long‑term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross‑functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we'd like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team‑wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.

Responsibilities

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long‑lasting client relationships

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Requirements

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Experience delivering client‑focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

Benefits City Wide offers a competitive salary, including commission and bonus for this position, as well as car allowance. We also offer a comprehensive benefits package to include medical, PTO and 401K.

Base salary is $65K.

Health insurance

401K

PTO and paid holidays

City Wide is an Equal Opportunity Employer.

Seniority level Mid‑Senior level.

Employment type Full‑time.

Job function Sales and Business Development.

Industries: Facilities Services.

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