Aleron
Description
Are you a
Service Specialist
looking to join one of the top companies in the
Business Process Outsourcing
industry?
Are you looking to further your career and grow?
Do you have
customer service experience ?
If you answered yes to those three questions, then apply today!
Acara Solutions seeks highly qualified candidates to work
onsite
with our client in
West Henrietta, NY . Interested?
Responsibilities
This role is heavily focused on high-volume outbound calling to connect with clients who have enrolled with Bill Pay powered by Bill but have not yet registered.
Our goal will be to guide them on how to get started and help facilitate any questions they may have on the product.
Delivers quality service to the clients who are utilizing Bill Pay powered by BILL.com through our integrated partnership.
They interact via phone, email, chat, and other avenues, primarily outbound calling.
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
Develops and maintains an intermediate working knowledge of one or more clients' products, as well as industry policies and procedures.
Identifies opportunities for process improvement and works with leaders to implement.
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
Documents all interactions.
Serves as a mentor for less experienced teammates.
Performs data input, maintaining strong prioritization and organization.
Benefits Pay: $18/hr.
Hours: 40 hours/week.
Length: Temp (6 months).
About Acara Solutions Acara is a premier recruiting and workforce solutions provider—we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Job Requirements Required Skills / Qualifications:
High School Diploma or GED.
Minimum of 2 years of customer service experience.
Minimum of 2 years of experience in customer outreach.
Preferred Skills / Qualifications:
Comfortable with high-volume outbound calling.
Confident, clear, and professional phone presence.
Resilient and motivated by goals and metrics.
Additional Information
Upon offer of employment, the individual will be subject to a background check and a drug screen.
In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
Equal Opportunity Employer Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
#J-18808-Ljbffr
Service Specialist
looking to join one of the top companies in the
Business Process Outsourcing
industry?
Are you looking to further your career and grow?
Do you have
customer service experience ?
If you answered yes to those three questions, then apply today!
Acara Solutions seeks highly qualified candidates to work
onsite
with our client in
West Henrietta, NY . Interested?
Responsibilities
This role is heavily focused on high-volume outbound calling to connect with clients who have enrolled with Bill Pay powered by Bill but have not yet registered.
Our goal will be to guide them on how to get started and help facilitate any questions they may have on the product.
Delivers quality service to the clients who are utilizing Bill Pay powered by BILL.com through our integrated partnership.
They interact via phone, email, chat, and other avenues, primarily outbound calling.
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
Develops and maintains an intermediate working knowledge of one or more clients' products, as well as industry policies and procedures.
Identifies opportunities for process improvement and works with leaders to implement.
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
Documents all interactions.
Serves as a mentor for less experienced teammates.
Performs data input, maintaining strong prioritization and organization.
Benefits Pay: $18/hr.
Hours: 40 hours/week.
Length: Temp (6 months).
About Acara Solutions Acara is a premier recruiting and workforce solutions provider—we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Job Requirements Required Skills / Qualifications:
High School Diploma or GED.
Minimum of 2 years of customer service experience.
Minimum of 2 years of experience in customer outreach.
Preferred Skills / Qualifications:
Comfortable with high-volume outbound calling.
Confident, clear, and professional phone presence.
Resilient and motivated by goals and metrics.
Additional Information
Upon offer of employment, the individual will be subject to a background check and a drug screen.
In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
Equal Opportunity Employer Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
#J-18808-Ljbffr