Veterinary Referral Center of Central Oregon
Customer Service Supervisor
Veterinary Referral Center of Central Oregon, Bend, Oregon, United States, 97707
Join to apply for the
Customer Service Supervisor
role at
Veterinary Referral Center of Central Oregon .
As a vital member of a dynamic team, you will help deliver exceptional veterinary care through compassionate, individualized service and evidence‑based practices. Our culture values teamwork, compassion, and exceeding expectations, creating a fulfilling career in veterinary medicine.
Job Overview The Customer Service Supervisor leads the client‑facing operations and call center at one of the largest veterinary hospitals in the region, a facility that welcomes over 10,000 pets annually and employs more than 125 staff members.
Responsibilities Leadership & Team Management
Supervise, mentor, and develop the customer service team (front desk, call center, client relations).
Manage scheduling, workload distribution, and performance evaluations.
Foster a culture of accountability, collaboration, and continuous improvement.
Client Experience
Ensure pet owners receive timely, empathetic, and accurate communication about appointments, procedures, billing, and follow‑ups.
Resolve escalated client concerns with professionalism and compassion.
Implement feedback systems to measure and improve client satisfaction.
Operational Excellence
Develop and enforce customer service policies, procedures, and best practices.
Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.
Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores).
Strategic Contribution
Partner with leadership to align customer service initiatives with hospital goals.
Contribute to hospital‑wide projects such as technology upgrades, workflow improvements, and community outreach.
Benefits Highlights
Medical: Multiple plan options with 70% coverage.
Dental/Vision: Multiple plan options with 50% coverage.
Profit sharing available for all employees.
Tenure bonuses.
401(k) matching program.
Stipends for continuing education.
Seniorities: Mid‑Senior level Employment type: Full‑time Job function: Other Industry: Veterinary Services
Ready to Make a Difference? If you are passionate about veterinary care and eager to grow with a team of like-minded professionals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family—where we go beyond expectations every day.
Visit
https://vrcvet.com/veterinary-jobs/
to learn more!
#J-18808-Ljbffr
Customer Service Supervisor
role at
Veterinary Referral Center of Central Oregon .
As a vital member of a dynamic team, you will help deliver exceptional veterinary care through compassionate, individualized service and evidence‑based practices. Our culture values teamwork, compassion, and exceeding expectations, creating a fulfilling career in veterinary medicine.
Job Overview The Customer Service Supervisor leads the client‑facing operations and call center at one of the largest veterinary hospitals in the region, a facility that welcomes over 10,000 pets annually and employs more than 125 staff members.
Responsibilities Leadership & Team Management
Supervise, mentor, and develop the customer service team (front desk, call center, client relations).
Manage scheduling, workload distribution, and performance evaluations.
Foster a culture of accountability, collaboration, and continuous improvement.
Client Experience
Ensure pet owners receive timely, empathetic, and accurate communication about appointments, procedures, billing, and follow‑ups.
Resolve escalated client concerns with professionalism and compassion.
Implement feedback systems to measure and improve client satisfaction.
Operational Excellence
Develop and enforce customer service policies, procedures, and best practices.
Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.
Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores).
Strategic Contribution
Partner with leadership to align customer service initiatives with hospital goals.
Contribute to hospital‑wide projects such as technology upgrades, workflow improvements, and community outreach.
Benefits Highlights
Medical: Multiple plan options with 70% coverage.
Dental/Vision: Multiple plan options with 50% coverage.
Profit sharing available for all employees.
Tenure bonuses.
401(k) matching program.
Stipends for continuing education.
Seniorities: Mid‑Senior level Employment type: Full‑time Job function: Other Industry: Veterinary Services
Ready to Make a Difference? If you are passionate about veterinary care and eager to grow with a team of like-minded professionals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family—where we go beyond expectations every day.
Visit
https://vrcvet.com/veterinary-jobs/
to learn more!
#J-18808-Ljbffr