Rochester Regional Health
Job Title:
Patient Representative (CSEA)
Department:
Rural Clinics (Dermatology, Podiatry, Pulmonary)
Location:
181 Maple Street, Massena, NY 13662
Hours Per Week:
40
Schedule:
Days, Monday-Friday, 8hr shifts, 8a-4p
Summary Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).
Responsibilities
Patient care Management – responsible for performance of and adhering to all standards and processes established for the requirements of clerical activities within the medical practice, including scheduling, telephone contact with patients, scanning, record preparation, collection of monies, etc. Must have knowledge of patient accounts necessary to assist patients with questions regarding clinical charges and basic insurance benefits.
Documents and assists in documentation of all essential patient encounter information in the electronic medical record (EMR) or other means as appropriate. Provide clear communication and collaboration with PPM management team, and CPH to the physicians, other providers, and support staff. Provides direct support to providers as needed throughout the work day.
Assures that all patient encounters, whether in person, electronically, telephonic, or via other communication links, are achieved in a professional, timely and accurate manner.
Participates in patient and/or caregiver education as requested by providers.
Appropriately manages incoming and outgoing referrals within CPH and with external entities.
Works with all providers in maintenance of patient schedules for regular office visits. Accommodates adjustments to schedules based on provider’s needs.
Maintains a level of communication that exceeds the person’s expectations in every encounter.
Participated in educational offerings as provided by CPH from time to time.
Effectively controls practice expenses through efficient use of medical and clerical supplies. Responsible for the collection of monies, cash drawer balancing, and resolution of any cash drawer discrepancies.
Required Qualifications
None.
Preferred Qualifications
None.
Union CSEA – Civil Service Employees Association (MH)
Note: Not all per diem roles are union eligible
Education / Licenses / Certifications Education: Not specified
Licenses / Certifications: Not specified
Physical Requirements Sedentary work – Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
Pay Range $16.70 – $22.49
The listed base pay range is a good faith representation of current potential base pay for a successful full-time applicant. It may be modified in the future and may be eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Equal Opportunity Employer Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
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Patient Representative (CSEA)
Department:
Rural Clinics (Dermatology, Podiatry, Pulmonary)
Location:
181 Maple Street, Massena, NY 13662
Hours Per Week:
40
Schedule:
Days, Monday-Friday, 8hr shifts, 8a-4p
Summary Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).
Responsibilities
Patient care Management – responsible for performance of and adhering to all standards and processes established for the requirements of clerical activities within the medical practice, including scheduling, telephone contact with patients, scanning, record preparation, collection of monies, etc. Must have knowledge of patient accounts necessary to assist patients with questions regarding clinical charges and basic insurance benefits.
Documents and assists in documentation of all essential patient encounter information in the electronic medical record (EMR) or other means as appropriate. Provide clear communication and collaboration with PPM management team, and CPH to the physicians, other providers, and support staff. Provides direct support to providers as needed throughout the work day.
Assures that all patient encounters, whether in person, electronically, telephonic, or via other communication links, are achieved in a professional, timely and accurate manner.
Participates in patient and/or caregiver education as requested by providers.
Appropriately manages incoming and outgoing referrals within CPH and with external entities.
Works with all providers in maintenance of patient schedules for regular office visits. Accommodates adjustments to schedules based on provider’s needs.
Maintains a level of communication that exceeds the person’s expectations in every encounter.
Participated in educational offerings as provided by CPH from time to time.
Effectively controls practice expenses through efficient use of medical and clerical supplies. Responsible for the collection of monies, cash drawer balancing, and resolution of any cash drawer discrepancies.
Required Qualifications
None.
Preferred Qualifications
None.
Union CSEA – Civil Service Employees Association (MH)
Note: Not all per diem roles are union eligible
Education / Licenses / Certifications Education: Not specified
Licenses / Certifications: Not specified
Physical Requirements Sedentary work – Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
Pay Range $16.70 – $22.49
The listed base pay range is a good faith representation of current potential base pay for a successful full-time applicant. It may be modified in the future and may be eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Equal Opportunity Employer Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr