Teledyne Technologies Incorporated
Order Entry Service Representative
Teledyne Technologies Incorporated, Village at Chestnut Ridge, Delaware, United States
Order Entry Service Representative – Teledyne Technologies Incorporated – Chestnut Ridge, NY
Be visionary.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description Our Chestnut Ridge, NY location is looking for an Order Entry Service Representative who is self‑motivated and detail‑oriented. This role ensures the proper booking of orders within our international distribution channel, while ensuring legal compliance in the areas of export administration and control within government rules and regulations, including appropriate licensing for shipments for sales orders worldwide.
Essential Duties And Responsibilities This person will work with both internal and external customers on the following tasks:
Entering orders into an ERP booking system
Proofs all orders for accuracy & release by the end of each business day
Print & e‑mail sales order acknowledgments to customers and the appropriate sales engineer
Resolving order discrepancies
Prepares formal quotations & or proposals as requested by sales engineers & customers
Enters and tracks quotations within the salesforce database
Engaging in heavy customer contact via email
Ensures all proper paperwork is filed in each order folder; ex: packing list, invoice , forwarder instruction, etc.
Ensure process and proper documentation completed to comply with our audit regulations
Maintain excellent customer service to internal customers via email.
Periodically update required spreadsheets.
Checks multiple customer portals along with the customer support box for new purchase orders throughout the day
Answers inbound calls on published sales phone line and assist or route customers to the appropriate salesman or department
Communicate and interface with other departments to expedite shipments and resolve customer issues.
Resolve customer complaints and/or issues in a proactive and timely manner, raising critical issues to management when necessary
Review export documentation for accuracy and compliance
Engage with carrier/forwarder for shipment scheduling and follow up
Review customer and ensure we comply to US government rules and regulations; check against denied party list
Requirements
College degree or equivalent
Similar work/business experience (customer service, export compliance)
Proficiency with e‑mail along with excellent Excel and Word skills
Experience reading and understanding POs and contracts
Basic understanding of accounting principles
Be detail‑oriented
Ability to be flexible, and work in a constantly changing and dynamic environment
Ability to multi‑task activities, set priorities, and achieve deadlines is key to successful performance
Experience shipping to foreign countries
Knowledge of INCO (International Trade) terms
Knowledge of export license requirements, and harmonized tariff codes
Not Required But Welcomed
Understanding of Letter of Credits, Return Authorizations, and ISO requirements
Knowledge of shipping terminology including BOL and AWB.
Salary Range $42,800.00-$57,100.00
Pay Transparency The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.
#J-18808-Ljbffr
Be visionary.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description Our Chestnut Ridge, NY location is looking for an Order Entry Service Representative who is self‑motivated and detail‑oriented. This role ensures the proper booking of orders within our international distribution channel, while ensuring legal compliance in the areas of export administration and control within government rules and regulations, including appropriate licensing for shipments for sales orders worldwide.
Essential Duties And Responsibilities This person will work with both internal and external customers on the following tasks:
Entering orders into an ERP booking system
Proofs all orders for accuracy & release by the end of each business day
Print & e‑mail sales order acknowledgments to customers and the appropriate sales engineer
Resolving order discrepancies
Prepares formal quotations & or proposals as requested by sales engineers & customers
Enters and tracks quotations within the salesforce database
Engaging in heavy customer contact via email
Ensures all proper paperwork is filed in each order folder; ex: packing list, invoice , forwarder instruction, etc.
Ensure process and proper documentation completed to comply with our audit regulations
Maintain excellent customer service to internal customers via email.
Periodically update required spreadsheets.
Checks multiple customer portals along with the customer support box for new purchase orders throughout the day
Answers inbound calls on published sales phone line and assist or route customers to the appropriate salesman or department
Communicate and interface with other departments to expedite shipments and resolve customer issues.
Resolve customer complaints and/or issues in a proactive and timely manner, raising critical issues to management when necessary
Review export documentation for accuracy and compliance
Engage with carrier/forwarder for shipment scheduling and follow up
Review customer and ensure we comply to US government rules and regulations; check against denied party list
Requirements
College degree or equivalent
Similar work/business experience (customer service, export compliance)
Proficiency with e‑mail along with excellent Excel and Word skills
Experience reading and understanding POs and contracts
Basic understanding of accounting principles
Be detail‑oriented
Ability to be flexible, and work in a constantly changing and dynamic environment
Ability to multi‑task activities, set priorities, and achieve deadlines is key to successful performance
Experience shipping to foreign countries
Knowledge of INCO (International Trade) terms
Knowledge of export license requirements, and harmonized tariff codes
Not Required But Welcomed
Understanding of Letter of Credits, Return Authorizations, and ISO requirements
Knowledge of shipping terminology including BOL and AWB.
Salary Range $42,800.00-$57,100.00
Pay Transparency The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.
#J-18808-Ljbffr