Senior Referral Coordinator, Access Center

* Processes and tracks complex or high-priority referrals requiring expedited handling.* Resolves escalated pre-authorization and insurance issues, including appeals.* Ensures compliance with payer requirements and organizational standards for all referrals.* Monitors referral queues and redistributes workload to maintain timeliness.* Proficient in referral pathways across all clinics to ensure accurate coordination.* Assists in providing guidance and training to new and existing referral staff on workflows and best practices.* Supports onboarding and competency development for team members.* Serves as a resource and subject matter expert for referral processes and EHR systems.* Helps facilitate ongoing education and training for staff and addresses protocol questions per clinic.* Contributes to maintaining Quality Performance Review Scorecard standards.* Participates in departmental projects and process redesign initiatives.* Assists with reporting and data analysis related to referral metrics.* Represents the department in cross-functional meetings.* Adheres to internal controls and reporting structure.* Performs other related duties as required.* Meets and/or exceeds the expectations and requirements of internal and external customers; acts with patients’ best interests in mind.* Responds promptly and courteously to escalated patient inquiries.* Communicates clearly about referral requirements and expectations.* Builds trust through consistent follow-up and resolution.* Thoroughly and accurately in completes tasks; checks work to ensure compliance and correctness.* Reviews patient demographic and insurance data for accuracy.* Ensures all authorizations and documentation are complete before scheduling.* Monitors referral status to prevent missed appointments.* Quickly learns new technical skills and systems; applies knowledge effectively.* Masters EHR workflows and insurance portals efficiently.* Applies system knowledge to streamline referral processing.* Troubleshoots minor technical issues independently.**Start Here, Change the World**At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world.Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.Please see our .**Comments and Inquiries:**Email comments to hrsc@austin.utexas.edu. For questions or concerns regarding equal opportunity only, contact .Additional information for applicants can be found on the Human Resources web page: .

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