GCG
Sr. Customer Support Specialist - Chesterfield, MO
GCG, Chesterfield, Missouri, United States, 63005
Sr. Customer Support Specialist - Chesterfield, MO
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Sr. Customer Support Specialist
role at
GCG .
Overview GCG is seeking a Sr. Customer Support Specialist to join our
Automation & Factory Solutions
team. This division of GCG supports manufacturers across the country by delivering high‑quality industrial automation products and services. As a member of our Customer Support team, you’ll play a key part in supporting both our customers and our inside and outside sales teams. By fielding customer inquiries through our ticketing system, entering quotes and orders into our ERP system, sourcing product availability and pricing, and responding to customers in a timely manner, you’ll help ensure smooth, accurate transactions and a seamless customer experience. Your work helps our sales teams stay focused on solving problems and growing relationships—while giving customers the timely support they rely on to keep their operations moving!
Schedule & Compensation Hours:
8:00 am – 5:00 pm, Mon‑Fri Location:
Chesterfield, MO Pay Rate:
Starting at $23.00/HR + full benefits
What You’ll Do
Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
Enter quotes into the ERP system
Respond to all account manager and customer inquiries with a sense of urgency and first‑contact resolution
Run order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
Actively participate in opportunities to improve individual knowledge of the company, products, and systems
Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
Work toward and contribute to the success of all individual and team goals/metrics
Support phone coverage as needed
Perform other duties as required
What You’ll Bring
4+ years of Customer Service or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
Previous experience with ticketing systems and ERP systems strongly preferred
Proficiency with the Microsoft Office suite
Ability to work effectively under pressure in a deadline‑driven environment
Professional verbal and written communication and listening skills
Ability to communicate with a diverse population of people
Ability to work in a team environment
Ability to think critically and analyze issues based on data
What We Offer
Competitive hourly pay
Robust and affordable benefits options, including medical, dental, vision, life insurance, short‑ and long‑term disability insurance, and more
PTO plan with company paid holidays
401(k) with employer contribution
An employee‑centric company that values and truly appreciates our most important asset: You!
About GCG GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high‑quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.
GCG is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
These duties and responsibilities listed above are judged to be “essential functions” in terms of the Americans with Disabilities Act (ADA). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
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Sr. Customer Support Specialist
role at
GCG .
Overview GCG is seeking a Sr. Customer Support Specialist to join our
Automation & Factory Solutions
team. This division of GCG supports manufacturers across the country by delivering high‑quality industrial automation products and services. As a member of our Customer Support team, you’ll play a key part in supporting both our customers and our inside and outside sales teams. By fielding customer inquiries through our ticketing system, entering quotes and orders into our ERP system, sourcing product availability and pricing, and responding to customers in a timely manner, you’ll help ensure smooth, accurate transactions and a seamless customer experience. Your work helps our sales teams stay focused on solving problems and growing relationships—while giving customers the timely support they rely on to keep their operations moving!
Schedule & Compensation Hours:
8:00 am – 5:00 pm, Mon‑Fri Location:
Chesterfield, MO Pay Rate:
Starting at $23.00/HR + full benefits
What You’ll Do
Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
Enter quotes into the ERP system
Respond to all account manager and customer inquiries with a sense of urgency and first‑contact resolution
Run order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
Actively participate in opportunities to improve individual knowledge of the company, products, and systems
Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
Work toward and contribute to the success of all individual and team goals/metrics
Support phone coverage as needed
Perform other duties as required
What You’ll Bring
4+ years of Customer Service or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
Previous experience with ticketing systems and ERP systems strongly preferred
Proficiency with the Microsoft Office suite
Ability to work effectively under pressure in a deadline‑driven environment
Professional verbal and written communication and listening skills
Ability to communicate with a diverse population of people
Ability to work in a team environment
Ability to think critically and analyze issues based on data
What We Offer
Competitive hourly pay
Robust and affordable benefits options, including medical, dental, vision, life insurance, short‑ and long‑term disability insurance, and more
PTO plan with company paid holidays
401(k) with employer contribution
An employee‑centric company that values and truly appreciates our most important asset: You!
About GCG GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high‑quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.
GCG is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
These duties and responsibilities listed above are judged to be “essential functions” in terms of the Americans with Disabilities Act (ADA). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
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