Booksy
A career at Booksy means you’re part of a global team focused on helping people feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting customers in arranging "me time" moments, we help people thrive and feel fantastic.
Working in an ever‑changing scale‑up environment is not for everyone. If you thrive in a stable environment with large budgets, clear processes and structures we might not be the right fit for you. But if you love bringing order to chaos, inventively solving problems and prioritizing your own path within ambiguity, you’ll likely enjoy working here.
As a
Senior Salesforce Business Analyst
reporting to the
Salesforce Architecture Manager , you will primarily support end users, drive adoption, ensure strong data governance, and enable process improvements for our stakeholders through the Salesforce tech stack and related ecosystem. You’ll need analytical, functional, and technical skills, plus an understanding of best practices for Salesforce technologies and clouds. Excellent communication skills are essential as you will collaborate with cross‑functional teams such as Sales, Customer Success, and Product.
Responsibilities
Solution design and implementation – primarily focused on Salesforce across multiple projects, involving cross‑functional groups, departments, and external vendors.
Perform complex business and system analysis work to optimise processes through designing and implementing end‑to‑end user‑centric solutions supporting business requirements.
Document detailed diagrams of the current and future state, user stories, requirements, and identify gaps to discover new opportunities for automation.
Translate functional business problems into technical requirements that align with industry best practices and support business goals.
Research and promote business workflow and technology discussions, making recommendations to improve efficiency and end‑user experience.
Create and present proposed solution designs clearly via diagrams, presentations, and verbally to business stakeholders.
Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end‑user acceptance testing sessions with employees.
Propose solutions that optimise Salesforce system performance, increase adoption of Salesforce, and improve user experience.
Measure productivity impacts, improvements, and other key metrics changes due to new process and technology implementations.
Perform post‑project go‑live support to ensure adoption and successful change management.
Maintain business documentation.
Required Skills
5+ years of experience as a Business Analyst.
Ability to understand business requirements and convert them into solution designs.
Familiarity and experience working in a variety of business solutions.
Previous Salesforce experience with Sales, Service, and Marketing clouds.
Proven creative and analytical problem‑solving skills.
Deep understanding of how systems and automation support end‑to‑end business processes.
Excellent time management, communication, presentation, and interpersonal skills.
Previous experience with Revenue and Data cloud, Agentforce (not required).
Mandatory Salesforce Administrator and Salesforce Platform App Builder certificates.
Nice to have: Salesforce Sales Cloud consultant, Salesforce Service Cloud consultant, Salesforce Data Cloud consultant, Salesforce Marketing Cloud consultant.
Benefits
Opportunity to be part of something big – the world’s fastest‑growing beauty marketplace.
Flexible working hours and remote work within your country.
Work in a welcoming team always ready to help.
Opportunity to develop in an international environment – teams in 6 countries.
Additional benefits that may differ by location.
Diversity & Inclusion Commitment We work in a highly creative and diverse industry and strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us so we can best support you.
Application Instructions Kindly submit your application and CV in English to ensure it is successfully reviewed.
#J-18808-Ljbffr
Working in an ever‑changing scale‑up environment is not for everyone. If you thrive in a stable environment with large budgets, clear processes and structures we might not be the right fit for you. But if you love bringing order to chaos, inventively solving problems and prioritizing your own path within ambiguity, you’ll likely enjoy working here.
As a
Senior Salesforce Business Analyst
reporting to the
Salesforce Architecture Manager , you will primarily support end users, drive adoption, ensure strong data governance, and enable process improvements for our stakeholders through the Salesforce tech stack and related ecosystem. You’ll need analytical, functional, and technical skills, plus an understanding of best practices for Salesforce technologies and clouds. Excellent communication skills are essential as you will collaborate with cross‑functional teams such as Sales, Customer Success, and Product.
Responsibilities
Solution design and implementation – primarily focused on Salesforce across multiple projects, involving cross‑functional groups, departments, and external vendors.
Perform complex business and system analysis work to optimise processes through designing and implementing end‑to‑end user‑centric solutions supporting business requirements.
Document detailed diagrams of the current and future state, user stories, requirements, and identify gaps to discover new opportunities for automation.
Translate functional business problems into technical requirements that align with industry best practices and support business goals.
Research and promote business workflow and technology discussions, making recommendations to improve efficiency and end‑user experience.
Create and present proposed solution designs clearly via diagrams, presentations, and verbally to business stakeholders.
Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end‑user acceptance testing sessions with employees.
Propose solutions that optimise Salesforce system performance, increase adoption of Salesforce, and improve user experience.
Measure productivity impacts, improvements, and other key metrics changes due to new process and technology implementations.
Perform post‑project go‑live support to ensure adoption and successful change management.
Maintain business documentation.
Required Skills
5+ years of experience as a Business Analyst.
Ability to understand business requirements and convert them into solution designs.
Familiarity and experience working in a variety of business solutions.
Previous Salesforce experience with Sales, Service, and Marketing clouds.
Proven creative and analytical problem‑solving skills.
Deep understanding of how systems and automation support end‑to‑end business processes.
Excellent time management, communication, presentation, and interpersonal skills.
Previous experience with Revenue and Data cloud, Agentforce (not required).
Mandatory Salesforce Administrator and Salesforce Platform App Builder certificates.
Nice to have: Salesforce Sales Cloud consultant, Salesforce Service Cloud consultant, Salesforce Data Cloud consultant, Salesforce Marketing Cloud consultant.
Benefits
Opportunity to be part of something big – the world’s fastest‑growing beauty marketplace.
Flexible working hours and remote work within your country.
Work in a welcoming team always ready to help.
Opportunity to develop in an international environment – teams in 6 countries.
Additional benefits that may differ by location.
Diversity & Inclusion Commitment We work in a highly creative and diverse industry and strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us so we can best support you.
Application Instructions Kindly submit your application and CV in English to ensure it is successfully reviewed.
#J-18808-Ljbffr