Albert and Mackenzie
Client Services Specialist
Albert and Mackenzie, Los Angeles, California, United States, 90079
Albert & Mackenzie is a well‑established and expanding workers’ compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for five consecutive years (2021–2025), the firm has also earned multiple Best Places to Work awards. We’re seeking a dynamic and relationship‑driven Client Services & Networking specialist to serve as the face of our firm to clients, referral sources, and the legal community. This role blends client relationship management with strategic networking to drive client satisfaction, retention, and business development.
Key Responsibilities
Represent the firm at industry events, conferences, and networking functions
Understand client goals and ensure the firm’s services align with their expectations
Build and maintain relationships with referral sources, current and potential clients
Collaborate with marketing and attorneys to identify and pursue new business opportunities
Coordinate with attorneys, claims professionals, and internal departments to deliver timely, high‑quality service
Monitor client satisfaction, identify improvement opportunities, and help implement solutions
Address and resolve client concerns and complaints professionally and proactively
Facilitate trainings, file reviews and other account management duties as necessary
Occasional travel will be required for client meetings and events
Skills & Qualifications
3+ years of experience working with TPAs or insurance companies as an adjuster or in a similar role
Claims or vendor of claims adjusters experience required with strong knowledge of the workers’ compensation process
Experience in customer service, client relations, networking, and/or account management
Excellent communication and interpersonal skills with a client‑focused approach
Strong problem‑solving, organization, and time‑management abilities
Proven ability to multitask and manage multiple client accounts simultaneously
Proficiency in Microsoft Excel and Word required
Location California
Employment Type Full‑time, primarily remote; occasional travel for events, meetings, and training.
Salary $70,000 – 80,000
Benefits Albert & Mackenzie offers a competitive compensation package including 100% company‑sponsored medical and vision insurance; short‑term disability, long‑term disability and life insurance benefits; a 401(k) plan; paid time off; and optional voluntary dental plan. We also provide discretionary bonus opportunities and a comprehensive benefits program featuring medical, vision, short‑term and long‑term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage. The firm provides an excellent work/life balance in a collaborative and casual work environment.
Equal Opportunity Employer Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
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Key Responsibilities
Represent the firm at industry events, conferences, and networking functions
Understand client goals and ensure the firm’s services align with their expectations
Build and maintain relationships with referral sources, current and potential clients
Collaborate with marketing and attorneys to identify and pursue new business opportunities
Coordinate with attorneys, claims professionals, and internal departments to deliver timely, high‑quality service
Monitor client satisfaction, identify improvement opportunities, and help implement solutions
Address and resolve client concerns and complaints professionally and proactively
Facilitate trainings, file reviews and other account management duties as necessary
Occasional travel will be required for client meetings and events
Skills & Qualifications
3+ years of experience working with TPAs or insurance companies as an adjuster or in a similar role
Claims or vendor of claims adjusters experience required with strong knowledge of the workers’ compensation process
Experience in customer service, client relations, networking, and/or account management
Excellent communication and interpersonal skills with a client‑focused approach
Strong problem‑solving, organization, and time‑management abilities
Proven ability to multitask and manage multiple client accounts simultaneously
Proficiency in Microsoft Excel and Word required
Location California
Employment Type Full‑time, primarily remote; occasional travel for events, meetings, and training.
Salary $70,000 – 80,000
Benefits Albert & Mackenzie offers a competitive compensation package including 100% company‑sponsored medical and vision insurance; short‑term disability, long‑term disability and life insurance benefits; a 401(k) plan; paid time off; and optional voluntary dental plan. We also provide discretionary bonus opportunities and a comprehensive benefits program featuring medical, vision, short‑term and long‑term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage. The firm provides an excellent work/life balance in a collaborative and casual work environment.
Equal Opportunity Employer Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
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