Divurgent
BioMed Program Operations Specialist (Contract to Hire)
Divurgent, Trenton, New Jersey, United States
BioMed Program Operations Specialist (Contract to Hire)
13 hours ago Be among the first 25 applicants
At Divurgent, we employ real people on our Team, not just “resources.” We firmly believe our Team is the driving force behind our successes, and because of that, we are solidly focused on evaluation, maintaining, and improving upon the Divurgent culture by integrating our ELITE Values into everything we do. Culture is the SINGLE most important component we have. We want our employees, recruits, clients, prospects, and even our competitors to feel it and believe it! Appreciating and supporting our Team Members—the people behind our success—is at the core of Divurgent’s values, mission, and goals. In addition to our Financial, Health and Wellness, and Community and Culture benefits, we offer team coffee breaks and happy hours, a book club, a grill master competition, March Madness events, a Divurgent Pets group, and team engagement programs – true testaments to the value our Team holds for Divurgent. If you have a passion for healthcare and are excited about your career and joining a TEAM, Divurgent is the place for you. We are always looking for qualified, culture-friendly candidates to join our professional and somewhat quirky family.
6 Month Contract to Hire.
Hybrid: Primarily remote. Onsite a few times to get lay of the land and then about every quarter as needed from there.
Candidate needs to be local/ish to NJ (NJ, NY, PA). Commutable.
Interviews will be after the holidays.
Start Date: Mid-Late January.
No 3rd Party/C2C/Sponsorship.
Key Responsibilities Service Intake & Dispatch Coordination
Operate as the single access point for Clinical Engineering service intake, ensuring accurate triage, routing, tracking, and follow-through of service requests.
Coordinate service dispatch logistics and real‑time status tracking, supporting required coverage models (including 24x365 dispatch/coverage, where applicable).
Ensure service workflows are executed consistently across internal teams and external vendors.
ServiceNow & Enterprise Tool Utilization
Leverage ServiceNow to manage work orders, incidents, service requests, SLAs, and escalations.
Support configuration, standardization, and adoption of ServiceNow workflows in environments with limited or emerging process maturity.
Partner with IT, Clinical Engineering, and vendors to improve tool utilization, data quality, and operational visibility.
Operational Reporting & Analytics Maintain a Regular Reporting Cadence, Including
Service volume and demand trends
Response and resolution times
Open work order aging
Preventive maintenance (PM) completion rates
Equipment downtime trends
Parts delays and vendor performance
Escalations and exception management
Deliver ad hoc and rapid‑turn reporting to support BioMed and operational leadership decision‑making
Inventory & Asset Integrity
Support equipment inventory integrity by coordinating asset additions, deletions, reconciliations, and documentation standards.
Assist with physical inventory validation activities as needed, ensuring alignment between systems of record and field reality.
Partner with Clinical Engineering and vendors to address discrepancies and improve asset lifecycle controls.
Compliance, Documentation & Audit Readiness
Coordinate documentation hygiene, ensuring service records, test documentation, PM records, and supporting artifacts are complete, retrievable, and audit‑ready.
Support recall and alert workflows, including equipment recall notifications, tracking, and documentation readiness for regulatory and accreditation requirements (e.g., The Joint Commission).
Vendor Operations & Program Governance Support Vendor Operational Readiness Activities, Including
Vendor transitions and onboarding
Site access planning
Stakeholder coordination and scheduling
Implementation task tracking and issue follow‑up
Serve as an operational liaison between Clinical Engineering leadership, vendors, IT, and clinical stakeholders.
Required Qualifications
Bachelor’s degree required (Engineering, Healthcare Administration, Operations Management, Information Systems, or a related field preferred).
5+ years of experience in Clinical Engineering operations, healthcare technology management, biomedical services, or a closely related operational role.
Hands‑on experience with ServiceNow (or similar enterprise service management platforms) in a production environment.
Demonstrated experience working with major Clinical Engineering / OEM vendors such as GE, Stryker, Philips, Siemens, Canon, or equivalent.
Proven ability to operate effectively in immature or evolving environments, helping define, implement, and stabilize processes and tools.
Strong understanding of equipment service workflows, dispatch models, PM programs, and asset lifecycle management.
Experience supporting regulatory compliance, audits, and documentation standards in a healthcare environment.
Preferred Qualifications
Experience supporting large, multi‑site health systems or integrated delivery networks (IDNs).
Familiarity with diagnostic imaging service operations.
Experience supporting 24x365 operational coverage models.
Exposure to Epic‑integrated environments or clinical system integrations (preferred, not required).
Key Skills & Competencies
Operational rigor and attention to detail.
Strong coordination and follow‑through across multiple stakeholders.
Data‑driven mindset with comfort producing and interpreting operational reports.
Ability to bring structure to ambiguity and drive standardization.
Strong communication skills with clinical, technical, IT, and vendor audiences.
Our Team: Divurgent is a solutions provider focused on what matters most to our client partners. We disrupt the typical value equation by using data‑infused, flexible, and scalable solutions that demonstrate and quantify value for our partners. We are committed to IT evolution, deploying tailored solutions that help our client partners achieve improved operational effectiveness, financial performance, and quality of customer experience. Our ELITE Values – Excellence, Learning, Innovation, Trust, Enthusiasm – drive us to be and do more to redefine healthcare consulting, transforming healthcare for our clients and the communities they serve. We are passionate about providing innovative solutions that offer our clients the opportunity to improve customer experiences and enhance operational efficiencies. Staying true to our values, mission, and our vision of a passionate Team has given us the tools to be a successful firm both externally and internally, growing both as a company and as a Team. Our Mission: Your partner in digital acceleration. Our Vision: Advisory firm of choice for leading healthcare organizations and talent.
Referrals increase your chances of interviewing at Divurgent by 2x
Get notified about new Program Specialist jobs in New Jersey, United States.
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At Divurgent, we employ real people on our Team, not just “resources.” We firmly believe our Team is the driving force behind our successes, and because of that, we are solidly focused on evaluation, maintaining, and improving upon the Divurgent culture by integrating our ELITE Values into everything we do. Culture is the SINGLE most important component we have. We want our employees, recruits, clients, prospects, and even our competitors to feel it and believe it! Appreciating and supporting our Team Members—the people behind our success—is at the core of Divurgent’s values, mission, and goals. In addition to our Financial, Health and Wellness, and Community and Culture benefits, we offer team coffee breaks and happy hours, a book club, a grill master competition, March Madness events, a Divurgent Pets group, and team engagement programs – true testaments to the value our Team holds for Divurgent. If you have a passion for healthcare and are excited about your career and joining a TEAM, Divurgent is the place for you. We are always looking for qualified, culture-friendly candidates to join our professional and somewhat quirky family.
6 Month Contract to Hire.
Hybrid: Primarily remote. Onsite a few times to get lay of the land and then about every quarter as needed from there.
Candidate needs to be local/ish to NJ (NJ, NY, PA). Commutable.
Interviews will be after the holidays.
Start Date: Mid-Late January.
No 3rd Party/C2C/Sponsorship.
Key Responsibilities Service Intake & Dispatch Coordination
Operate as the single access point for Clinical Engineering service intake, ensuring accurate triage, routing, tracking, and follow-through of service requests.
Coordinate service dispatch logistics and real‑time status tracking, supporting required coverage models (including 24x365 dispatch/coverage, where applicable).
Ensure service workflows are executed consistently across internal teams and external vendors.
ServiceNow & Enterprise Tool Utilization
Leverage ServiceNow to manage work orders, incidents, service requests, SLAs, and escalations.
Support configuration, standardization, and adoption of ServiceNow workflows in environments with limited or emerging process maturity.
Partner with IT, Clinical Engineering, and vendors to improve tool utilization, data quality, and operational visibility.
Operational Reporting & Analytics Maintain a Regular Reporting Cadence, Including
Service volume and demand trends
Response and resolution times
Open work order aging
Preventive maintenance (PM) completion rates
Equipment downtime trends
Parts delays and vendor performance
Escalations and exception management
Deliver ad hoc and rapid‑turn reporting to support BioMed and operational leadership decision‑making
Inventory & Asset Integrity
Support equipment inventory integrity by coordinating asset additions, deletions, reconciliations, and documentation standards.
Assist with physical inventory validation activities as needed, ensuring alignment between systems of record and field reality.
Partner with Clinical Engineering and vendors to address discrepancies and improve asset lifecycle controls.
Compliance, Documentation & Audit Readiness
Coordinate documentation hygiene, ensuring service records, test documentation, PM records, and supporting artifacts are complete, retrievable, and audit‑ready.
Support recall and alert workflows, including equipment recall notifications, tracking, and documentation readiness for regulatory and accreditation requirements (e.g., The Joint Commission).
Vendor Operations & Program Governance Support Vendor Operational Readiness Activities, Including
Vendor transitions and onboarding
Site access planning
Stakeholder coordination and scheduling
Implementation task tracking and issue follow‑up
Serve as an operational liaison between Clinical Engineering leadership, vendors, IT, and clinical stakeholders.
Required Qualifications
Bachelor’s degree required (Engineering, Healthcare Administration, Operations Management, Information Systems, or a related field preferred).
5+ years of experience in Clinical Engineering operations, healthcare technology management, biomedical services, or a closely related operational role.
Hands‑on experience with ServiceNow (or similar enterprise service management platforms) in a production environment.
Demonstrated experience working with major Clinical Engineering / OEM vendors such as GE, Stryker, Philips, Siemens, Canon, or equivalent.
Proven ability to operate effectively in immature or evolving environments, helping define, implement, and stabilize processes and tools.
Strong understanding of equipment service workflows, dispatch models, PM programs, and asset lifecycle management.
Experience supporting regulatory compliance, audits, and documentation standards in a healthcare environment.
Preferred Qualifications
Experience supporting large, multi‑site health systems or integrated delivery networks (IDNs).
Familiarity with diagnostic imaging service operations.
Experience supporting 24x365 operational coverage models.
Exposure to Epic‑integrated environments or clinical system integrations (preferred, not required).
Key Skills & Competencies
Operational rigor and attention to detail.
Strong coordination and follow‑through across multiple stakeholders.
Data‑driven mindset with comfort producing and interpreting operational reports.
Ability to bring structure to ambiguity and drive standardization.
Strong communication skills with clinical, technical, IT, and vendor audiences.
Our Team: Divurgent is a solutions provider focused on what matters most to our client partners. We disrupt the typical value equation by using data‑infused, flexible, and scalable solutions that demonstrate and quantify value for our partners. We are committed to IT evolution, deploying tailored solutions that help our client partners achieve improved operational effectiveness, financial performance, and quality of customer experience. Our ELITE Values – Excellence, Learning, Innovation, Trust, Enthusiasm – drive us to be and do more to redefine healthcare consulting, transforming healthcare for our clients and the communities they serve. We are passionate about providing innovative solutions that offer our clients the opportunity to improve customer experiences and enhance operational efficiencies. Staying true to our values, mission, and our vision of a passionate Team has given us the tools to be a successful firm both externally and internally, growing both as a company and as a Team. Our Mission: Your partner in digital acceleration. Our Vision: Advisory firm of choice for leading healthcare organizations and talent.
Referrals increase your chances of interviewing at Divurgent by 2x
Get notified about new Program Specialist jobs in New Jersey, United States.
#J-18808-Ljbffr