Customer Care Team Lead - First Contact Focus

A prominent information services company is seeking a Customer Care Supervisor in Overland, MO. The role involves leading a team of call center agents to enhance customer care operations with a strong focus on first contact resolution. Responsibilities include coaching agents, monitoring performance metrics, and ensuring customer satisfaction. The ideal candidate has 3-5 years in customer care roles and strong coaching skills. This full-time position offers a competitive salary range from $100,000 to $120,000. #J-18808-Ljbffr