Prism Public Affairs
Business Support Specialist
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Prism Public Affairs
Ames, IA $63,000.00‑$83,000.00
Overview The Business Support Specialist provides a broad spectrum of support services to customers and all departments within their assigned territory to ensure the smooth execution of daily business activities. The specialist works closely with various departments, providing the necessary tools, information, and support to facilitate decision‑making processes and improve overall productivity. This position maintains a high level of professionalism with internal and external customers and works to establish a positive rapport with others.
Responsibilities
Work closely with Inside Sales Representatives and Warehouse Managers to ensure customer delivery details are communicated and scheduled for delivery on time.
Serve as expert reference for navigating the ERP system to look up orders, invoices, inventory, and allocations for customer service and warehouse departments.
Primary point of contact for fielding inbound calls to corporate headquarters.
Oversee proper reporting and submission of promotions available to BVS customers.
Assist with order and invoicing for all customer portals.
Create and maintain a training program related to customer operations, including order entry, product reference, demonstrations, and invoicing. Use this program as a resource for training new hires (Warehouse Support, Inside Sales).
Maintain company‑wide customer records for the sale of restricted products; ensure all documents are properly received, stored, and current.
Apply high‑level product and service knowledge to answer inquiries for customers, inside sales, and warehouse staff.
Collaborate with the Production Manager and Production Team Lead on custom blend order entry, shipment details and invoicing.
Ensure appropriate actions resolve customer problems and concerns; maintain proper records related to complaints and concerns.
Maintain filing and storing of customer order records.
Assist the Warehouse Manager with receiving duties.
Maintain backorders and take steps to limit customer backorders.
Assist management with inventory discrepancies to ensure efficient resolution.
Perform other related duties as assigned.
Act as backup for all territory customer service duties when needed.
Required Skills/Abilities
Excellent verbal and written communication skills, including active listening.
Excellent organizational, planning, and follow‑up skills.
Professionalism when interacting with customers, team members, and vendors.
Ability to handle multiple tasks and work independently.
Ability to collaborate with others as part of a team.
Service‑oriented mindset and capability to resolve customer concerns.
Willingness to embrace an ever‑changing environment.
Demonstrated ability to develop and maintain positive rapport with customers, team members, and vendors.
High level computer skills or knowledge of various computer systems, with ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience
High school diploma or equivalent.
2+ years of customer service experience required; 3+ years preferred.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 15 pounds at times.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industry Public Relations and Communications Services
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–
Prism Public Affairs
Ames, IA $63,000.00‑$83,000.00
Overview The Business Support Specialist provides a broad spectrum of support services to customers and all departments within their assigned territory to ensure the smooth execution of daily business activities. The specialist works closely with various departments, providing the necessary tools, information, and support to facilitate decision‑making processes and improve overall productivity. This position maintains a high level of professionalism with internal and external customers and works to establish a positive rapport with others.
Responsibilities
Work closely with Inside Sales Representatives and Warehouse Managers to ensure customer delivery details are communicated and scheduled for delivery on time.
Serve as expert reference for navigating the ERP system to look up orders, invoices, inventory, and allocations for customer service and warehouse departments.
Primary point of contact for fielding inbound calls to corporate headquarters.
Oversee proper reporting and submission of promotions available to BVS customers.
Assist with order and invoicing for all customer portals.
Create and maintain a training program related to customer operations, including order entry, product reference, demonstrations, and invoicing. Use this program as a resource for training new hires (Warehouse Support, Inside Sales).
Maintain company‑wide customer records for the sale of restricted products; ensure all documents are properly received, stored, and current.
Apply high‑level product and service knowledge to answer inquiries for customers, inside sales, and warehouse staff.
Collaborate with the Production Manager and Production Team Lead on custom blend order entry, shipment details and invoicing.
Ensure appropriate actions resolve customer problems and concerns; maintain proper records related to complaints and concerns.
Maintain filing and storing of customer order records.
Assist the Warehouse Manager with receiving duties.
Maintain backorders and take steps to limit customer backorders.
Assist management with inventory discrepancies to ensure efficient resolution.
Perform other related duties as assigned.
Act as backup for all territory customer service duties when needed.
Required Skills/Abilities
Excellent verbal and written communication skills, including active listening.
Excellent organizational, planning, and follow‑up skills.
Professionalism when interacting with customers, team members, and vendors.
Ability to handle multiple tasks and work independently.
Ability to collaborate with others as part of a team.
Service‑oriented mindset and capability to resolve customer concerns.
Willingness to embrace an ever‑changing environment.
Demonstrated ability to develop and maintain positive rapport with customers, team members, and vendors.
High level computer skills or knowledge of various computer systems, with ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience
High school diploma or equivalent.
2+ years of customer service experience required; 3+ years preferred.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 15 pounds at times.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industry Public Relations and Communications Services
#J-18808-Ljbffr