CEVA SANTE ANIMALE
Location: Lenexa, KS
Mission
As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach. Job Summary and Purpose
The Demand Fulfillment Specialist (DFS) coordinates all aspects of the order process with distributor, pet retail and key account customers which includes entry, invoicing, returns and applicable communications to inform the customer of order fulfillment statuses. The DFS will also support commercial operations functions for Companion Animal. The DFS will track customer service levels including On Time in Full and Right First Time measurements to ensure Ceva achieves the highest level of customer satisfaction. Responsibilities and Key Duties
Place and audit orders for distribution and company accounts within accepted time frames. Answer all inquiries within defined KPI levels set by Ceva. Manage invoicing, damage claims, account updates for Sales, Supply Chain and Quality. Process returns, issue RMAs, handle damage and shortage claims, manage stock reception, billing, crediting and shipping replacement goods. Inform customers of backorders, discontinued SKUs and order statuses. Report and record information as defined by management. Assist DFS Team Lead with special projects, audits, research and other tasks as needed. Assist National, Area, Regional and Territory Managers and Inside Sales and Supply Chain with related information. Assist Sales, Marketing, Finance, IT and Operations with tasks as needed. Analysis and Order Prioritization
Track shipping issues, On Time in Full, Same Day Service and Right First Time levels. Communicate orders and items for warehouse release and tracking to ensure timely processing, shipping and invoicing. Assist in communicating order priorities set by the DFS Team Lead and Commercial Operations Management. Core Competencies
Shape solutions out of complexity. Client focus – treat needs and requests equally and positively. Collaborate with empathy – share information, listen to others and make clear decisions. Engage and develop – share knowledge and receive feedback. Drive ambition and accountability – ensure accuracy and KPI use and responsible commitment. Influence others – show structure and confidence while speaking. Technical / Functional Competencies
Outstanding communication skills, verbal and written. Excellent computer skills – ERP systems such as JDE, Excel, Office, Adobe, Gmail or Google platform experience strongly preferred. Telephone skills. Efficiency – proficient with computer programs and follow-up communications. Time management – prioritize and deliver on multiple tasks. Analytical skills. Teamwork. Planning. Problem solving and process improvement. Qualifications
Bachelor’s degree preferred; will consider sufficient relevant experience and skill levels. Must have at least 1 year proven customer service experience within a corporate setting. Physical Requirements
Must read and write legibly and understand English. Visual inspection. Working Conditions
Standard office setting. Travel Required
Travel may be required for meetings and conferences as needed (0-10%). EEO Statement
Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
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As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach. Job Summary and Purpose
The Demand Fulfillment Specialist (DFS) coordinates all aspects of the order process with distributor, pet retail and key account customers which includes entry, invoicing, returns and applicable communications to inform the customer of order fulfillment statuses. The DFS will also support commercial operations functions for Companion Animal. The DFS will track customer service levels including On Time in Full and Right First Time measurements to ensure Ceva achieves the highest level of customer satisfaction. Responsibilities and Key Duties
Place and audit orders for distribution and company accounts within accepted time frames. Answer all inquiries within defined KPI levels set by Ceva. Manage invoicing, damage claims, account updates for Sales, Supply Chain and Quality. Process returns, issue RMAs, handle damage and shortage claims, manage stock reception, billing, crediting and shipping replacement goods. Inform customers of backorders, discontinued SKUs and order statuses. Report and record information as defined by management. Assist DFS Team Lead with special projects, audits, research and other tasks as needed. Assist National, Area, Regional and Territory Managers and Inside Sales and Supply Chain with related information. Assist Sales, Marketing, Finance, IT and Operations with tasks as needed. Analysis and Order Prioritization
Track shipping issues, On Time in Full, Same Day Service and Right First Time levels. Communicate orders and items for warehouse release and tracking to ensure timely processing, shipping and invoicing. Assist in communicating order priorities set by the DFS Team Lead and Commercial Operations Management. Core Competencies
Shape solutions out of complexity. Client focus – treat needs and requests equally and positively. Collaborate with empathy – share information, listen to others and make clear decisions. Engage and develop – share knowledge and receive feedback. Drive ambition and accountability – ensure accuracy and KPI use and responsible commitment. Influence others – show structure and confidence while speaking. Technical / Functional Competencies
Outstanding communication skills, verbal and written. Excellent computer skills – ERP systems such as JDE, Excel, Office, Adobe, Gmail or Google platform experience strongly preferred. Telephone skills. Efficiency – proficient with computer programs and follow-up communications. Time management – prioritize and deliver on multiple tasks. Analytical skills. Teamwork. Planning. Problem solving and process improvement. Qualifications
Bachelor’s degree preferred; will consider sufficient relevant experience and skill levels. Must have at least 1 year proven customer service experience within a corporate setting. Physical Requirements
Must read and write legibly and understand English. Visual inspection. Working Conditions
Standard office setting. Travel Required
Travel may be required for meetings and conferences as needed (0-10%). EEO Statement
Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.
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