Coalition for Responsible Community Development
Program Manager Business Source Center
Coalition for Responsible Community Development, Los Angeles, California, United States, 90079
Business Source Center Program Manager
Job Type: Full‑time.
Under the direction of the Business Source Center Program Director, the Program Manager will support a growing Business Source Center team. The Program Manager’s primary responsibilities are to manage day‑to‑day operations and facilities, implement Los Angeles Business Source Center activity and contracts, interface with subcontractors, manage program content and initiatives, case management, and community relationships. The Program Manager measures and documents the implementation status of any LABSC initiatives, ensures program services and grant requirements are fulfilled, assigns goals and benchmarks for each staff position, and ensures staff have the training and material support they need.
Responsibilities
Collaborating with the Director and other members of the program team to implement and improve departmental needs
Develop and implement workplans and support the implementation of policies and procedures to ensure successful program delivery and contract performance
Proven experience supporting small businesses, including advising on business operations and navigating challenges
Demonstrated experience working with financial institutions to engage clients and connect them with lending options
Familiarity with loan application processes, financial documentation, and eligibility criteria for small business lending programs
Support and coordinate strategic priorities and goals established in CRCD’s 5‑year strategic plan
Collaborate with the marketing and communications team to share our program success and strategic marketing
Meeting quantitative program growth goals
Ensuring goals are met including customer satisfaction, safety, quality, and team member performance
Supervise and support Business Counselors and Specialists with a diverse array of talents and responsibilities
Directs and monitors Center staffing, including candidate selection, training, career development, performance assessment, workload planning, recognition, salary actions and disciplinary actions
Manage a small caseload of Microenterprises and Small Businesses (less than 20)
Train staff and interns to provide high‑quality services and effective outreach
Identify needs and lead the development of new tools and materials (e.g. business plan template, flyer design, etc.)
Work closely with CRCD’s Learning & Evaluation Team to monitor data integrity, track progress towards performance targets, and analyze data to inform program design and delivery
Promote a positive, collaborative work environment and culture of accountability
Ensure all clients paperwork and data collection is complete, timely, accurate, and current in agency records and electronic database
Ensure data entry and maintenance of program‑required data systems are complete, timely, and accurate
Define, document, implement, and track program‑specific policies, procedures, standards, and metrics
Develop and plan strategically for future programmatic and service needs and community partnerships
Uphold CRCD’s Mission/Vision and 5‑Year Strategic Plan
Ensure all clients served have completed the client registration process and track all client sessions with detailed notes of services provided and advice given
Maintain detailed tracking of economic impact for businesses served
Client needs may require some evening or weekend appointments, in person or by phone or e‑mail, or travel from the BSC location to a client’s business location in the region
Be available to attend community outreach and engagement events outside of traditional work schedules
Participate in CRCD staff events, planning events and retreats as needed
Requirements
Bachelor’s degree in a related field or 5 years of equivalent experience
3–5 years of Business Services work experience
Able to learn quickly and work effectively with a wide range of communities and with minimal supervision
Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries
Demonstrated ability to work on multiple projects simultaneously and to meet deadlines
A high degree of personal and professional integrity: a strong role model for youth
Experience developing one‑on‑one relationships with youth of different backgrounds and abilities
Comfortable in a fast‑paced, changing environment
Excellent interpersonal, listening, written and verbal communication skills
Exceptional attention to detail
An ability to network and build alliances
Willingness to travel to schools, businesses, and partner organizations in South Los Angeles and the LA region
Reliable transportation: valid driver’s license, and car insurance as required by law, as appropriate
2+ years of supervision experience (Preferably in non‑profit and human services)
Must display professional and appropriate email etiquette
Must display the ability to facilitate small and large groups
Proficient in Microsoft Office (Excel, Word, Power Point)
Proficient written and oral communication skills
Bilingual in English/Spanish preferred
Ability to work on weekends
Salary Range $70,000 – $90,000
Benefits
14 Paid Holidays
On‑Demand training memberships to bolster professional development
Dental/Vision/ 85% employer‑paid & 40% dependent paid Medical Insurance
401(k) eligibility from day one & up to 3% matching after one year
529 Educational Savings Plan from Principle
Flexible Spending Account (FSA)
Short & Long Term Disability
Accident & Hospital Indemnity
Whole life insurance with cash benefits
Identity Theft Protection and Legal Services
Discount pet insurance through ASPCA
Generous work/life balance
All candidates are subject to a criminal history check and must pass a background check conducted by LA County. CRCD is an Equal Opportunity Employer and is committed to diversity, equity and inclusion. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. Any additional questions regarding Reasonable Accommodations or the Equal Employment Opportunity for the position(s) may be directed to the EEO/ADA Coordinator. EEO/ADA Coordinator contact: Stacey Cabling (213) 743‑6193.
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Under the direction of the Business Source Center Program Director, the Program Manager will support a growing Business Source Center team. The Program Manager’s primary responsibilities are to manage day‑to‑day operations and facilities, implement Los Angeles Business Source Center activity and contracts, interface with subcontractors, manage program content and initiatives, case management, and community relationships. The Program Manager measures and documents the implementation status of any LABSC initiatives, ensures program services and grant requirements are fulfilled, assigns goals and benchmarks for each staff position, and ensures staff have the training and material support they need.
Responsibilities
Collaborating with the Director and other members of the program team to implement and improve departmental needs
Develop and implement workplans and support the implementation of policies and procedures to ensure successful program delivery and contract performance
Proven experience supporting small businesses, including advising on business operations and navigating challenges
Demonstrated experience working with financial institutions to engage clients and connect them with lending options
Familiarity with loan application processes, financial documentation, and eligibility criteria for small business lending programs
Support and coordinate strategic priorities and goals established in CRCD’s 5‑year strategic plan
Collaborate with the marketing and communications team to share our program success and strategic marketing
Meeting quantitative program growth goals
Ensuring goals are met including customer satisfaction, safety, quality, and team member performance
Supervise and support Business Counselors and Specialists with a diverse array of talents and responsibilities
Directs and monitors Center staffing, including candidate selection, training, career development, performance assessment, workload planning, recognition, salary actions and disciplinary actions
Manage a small caseload of Microenterprises and Small Businesses (less than 20)
Train staff and interns to provide high‑quality services and effective outreach
Identify needs and lead the development of new tools and materials (e.g. business plan template, flyer design, etc.)
Work closely with CRCD’s Learning & Evaluation Team to monitor data integrity, track progress towards performance targets, and analyze data to inform program design and delivery
Promote a positive, collaborative work environment and culture of accountability
Ensure all clients paperwork and data collection is complete, timely, accurate, and current in agency records and electronic database
Ensure data entry and maintenance of program‑required data systems are complete, timely, and accurate
Define, document, implement, and track program‑specific policies, procedures, standards, and metrics
Develop and plan strategically for future programmatic and service needs and community partnerships
Uphold CRCD’s Mission/Vision and 5‑Year Strategic Plan
Ensure all clients served have completed the client registration process and track all client sessions with detailed notes of services provided and advice given
Maintain detailed tracking of economic impact for businesses served
Client needs may require some evening or weekend appointments, in person or by phone or e‑mail, or travel from the BSC location to a client’s business location in the region
Be available to attend community outreach and engagement events outside of traditional work schedules
Participate in CRCD staff events, planning events and retreats as needed
Requirements
Bachelor’s degree in a related field or 5 years of equivalent experience
3–5 years of Business Services work experience
Able to learn quickly and work effectively with a wide range of communities and with minimal supervision
Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries
Demonstrated ability to work on multiple projects simultaneously and to meet deadlines
A high degree of personal and professional integrity: a strong role model for youth
Experience developing one‑on‑one relationships with youth of different backgrounds and abilities
Comfortable in a fast‑paced, changing environment
Excellent interpersonal, listening, written and verbal communication skills
Exceptional attention to detail
An ability to network and build alliances
Willingness to travel to schools, businesses, and partner organizations in South Los Angeles and the LA region
Reliable transportation: valid driver’s license, and car insurance as required by law, as appropriate
2+ years of supervision experience (Preferably in non‑profit and human services)
Must display professional and appropriate email etiquette
Must display the ability to facilitate small and large groups
Proficient in Microsoft Office (Excel, Word, Power Point)
Proficient written and oral communication skills
Bilingual in English/Spanish preferred
Ability to work on weekends
Salary Range $70,000 – $90,000
Benefits
14 Paid Holidays
On‑Demand training memberships to bolster professional development
Dental/Vision/ 85% employer‑paid & 40% dependent paid Medical Insurance
401(k) eligibility from day one & up to 3% matching after one year
529 Educational Savings Plan from Principle
Flexible Spending Account (FSA)
Short & Long Term Disability
Accident & Hospital Indemnity
Whole life insurance with cash benefits
Identity Theft Protection and Legal Services
Discount pet insurance through ASPCA
Generous work/life balance
All candidates are subject to a criminal history check and must pass a background check conducted by LA County. CRCD is an Equal Opportunity Employer and is committed to diversity, equity and inclusion. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. Any additional questions regarding Reasonable Accommodations or the Equal Employment Opportunity for the position(s) may be directed to the EEO/ADA Coordinator. EEO/ADA Coordinator contact: Stacey Cabling (213) 743‑6193.
#J-18808-Ljbffr