Girl Scouts of Central Indiana
Customer Care Specialist - Seasonal
Girl Scouts of Central Indiana, Indianapolis, Indiana, us, 46262
Join to apply for the
Customer Care Specialist - Seasonal
role at
Girl Scouts of Central Indiana
2 days ago Be among the first 25 applicants
Pay Range This range is provided by Girl Scouts of Central Indiana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay: $15.45/hr
Status: NonExempt, Seasonal
Location: Founders Lodge Event & Conference Center
About the Role The
Customer Care Specialist
is a seasonal part‑time position responsible for ensuring the delivery of high‑quality experience for all first point of contact customer inquiries. This position provides a wide variety of data quality and business process tasks in Council databases.
Responsibilities
Provide positive customer experience for all stakeholders, either in person, by phone, email, web, or via chat.
Support functions of a multi‑channel contact center through case management module in Salesforce membership database.
Answer incoming calls/requests; engage in problem‑solving and providing solutions; manage and effectively respond appropriately to all inquiries including but not limited to email, phone, chat and walk‑in customers and follow a script when needed.
Monitor and manage case queue in Salesforce and document all interaction with customers.
Maintain a customer‑centric environment in public areas of council facilities.
Maintain customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner.
Monitor and Manage Knowledge Article database within Salesforce to ensure articles are consistently updated with accurate information for customers.
Maintain data integrity of Girl Scout membership database.
Contact customers, resolve customer issues, and provide service support to all departments of the council.
Ensure all girls and adults feel welcome by delivering the Girl Scout message of diversity, equity, and inclusion to all communities.
Active participation in the development of environments foster diversity, equity, inclusion, and access through words, actions, and attitude.
Provide critical feedback to supervisors regarding customer /membership trends and processes.
Perform other duties as necessary or assigned.
Qualifications
Spanish speaking beneficial.
Strong customer service and sales skills.
Strong oral and written communication skills.
Professional telephone etiquette.
Research and provide information and respond to requests in a timely manner.
Organize materials and equipment for easy access for all audiences.
Accept process changes to improve efficiency.
Analyze information to determine priority and handle appropriately.
Experience and sensitivity in working with people from a variety of backgrounds.
Proficient in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint. Knowledge of Salesforce a plus.
Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, the volunteers served by this council, and others with whom the job puts her/him in contact.
Understanding of the applications of the Girl Scout program, philosophy, and policies (may be acquired upon employment).
Willingness and ability to work a flexible schedule including evenings and weekends.
Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual, and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends.
Must be able to travel within established geographic areas and council service centers, as necessary.
Must have reliable transportation, hold a valid drivers’ license, and meet GSCI driving record and automobile insurance requirements.
Physical Demands & Work Environment
Work in an office environment, work in a seated position, and work with computers.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Background Check Must complete and pass a criminal background check.
EEO Statement Girl Scouts of Central Indiana is an equal opportunity employer and encourages applications from all qualified individuals.
#J-18808-Ljbffr
Customer Care Specialist - Seasonal
role at
Girl Scouts of Central Indiana
2 days ago Be among the first 25 applicants
Pay Range This range is provided by Girl Scouts of Central Indiana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay: $15.45/hr
Status: NonExempt, Seasonal
Location: Founders Lodge Event & Conference Center
About the Role The
Customer Care Specialist
is a seasonal part‑time position responsible for ensuring the delivery of high‑quality experience for all first point of contact customer inquiries. This position provides a wide variety of data quality and business process tasks in Council databases.
Responsibilities
Provide positive customer experience for all stakeholders, either in person, by phone, email, web, or via chat.
Support functions of a multi‑channel contact center through case management module in Salesforce membership database.
Answer incoming calls/requests; engage in problem‑solving and providing solutions; manage and effectively respond appropriately to all inquiries including but not limited to email, phone, chat and walk‑in customers and follow a script when needed.
Monitor and manage case queue in Salesforce and document all interaction with customers.
Maintain a customer‑centric environment in public areas of council facilities.
Maintain customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner.
Monitor and Manage Knowledge Article database within Salesforce to ensure articles are consistently updated with accurate information for customers.
Maintain data integrity of Girl Scout membership database.
Contact customers, resolve customer issues, and provide service support to all departments of the council.
Ensure all girls and adults feel welcome by delivering the Girl Scout message of diversity, equity, and inclusion to all communities.
Active participation in the development of environments foster diversity, equity, inclusion, and access through words, actions, and attitude.
Provide critical feedback to supervisors regarding customer /membership trends and processes.
Perform other duties as necessary or assigned.
Qualifications
Spanish speaking beneficial.
Strong customer service and sales skills.
Strong oral and written communication skills.
Professional telephone etiquette.
Research and provide information and respond to requests in a timely manner.
Organize materials and equipment for easy access for all audiences.
Accept process changes to improve efficiency.
Analyze information to determine priority and handle appropriately.
Experience and sensitivity in working with people from a variety of backgrounds.
Proficient in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint. Knowledge of Salesforce a plus.
Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, the volunteers served by this council, and others with whom the job puts her/him in contact.
Understanding of the applications of the Girl Scout program, philosophy, and policies (may be acquired upon employment).
Willingness and ability to work a flexible schedule including evenings and weekends.
Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual, and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends.
Must be able to travel within established geographic areas and council service centers, as necessary.
Must have reliable transportation, hold a valid drivers’ license, and meet GSCI driving record and automobile insurance requirements.
Physical Demands & Work Environment
Work in an office environment, work in a seated position, and work with computers.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Background Check Must complete and pass a criminal background check.
EEO Statement Girl Scouts of Central Indiana is an equal opportunity employer and encourages applications from all qualified individuals.
#J-18808-Ljbffr