LabConnect
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Overview LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor‑made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team and coordinating all laboratory related needs, advising on strategies for lab data collection and providing end‑to‑end analytical and logistical solutions.
Job Summary The Project Coordinator is responsible for collaborating with the Project Managers, internal LabConnect departments, sites, sponsors, with daily ongoing clinical trial study projects, requests, and specifications.
Please note:
this is a fully remote role, ideal for candidates in EMEA who can support EU business hours.
Essential Duties and Responsibilities
Ensures appropriate communication channels are maintained with Sponsors and Contract Research Organizations as the Secondary Project Contact
Promptly responds to interactions with Project Managers, internal LabConnect departments, sites, & sponsors.
Updates all on‑going project status to Project Managers as needed and monthly to direct manager.
Provides support for investigation and resolutions for Quarantine samples as needed.
Interfaces with, but not limited to, the following: Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management personnel, and Executive Leadership Team.
Updates and maintains Study specific Site Lists containing vital site information that is utilized by multiple departments.
Verifies that Investigator’s Site information is accurate and up to date in all applicable databases.
Generates Lab Report Access Forms for anyone seeking access to Lab Reports
Receives, verifies, and processes all returned Lab Report Access Forms, including but not limited to: ensuring forms are filled out properly, filed on SharePoint in study specific folder, and submission to the Quality Control Process
Provides response on supply requests, corrections, patient reports, and other inquiries and concerns. Requests project management assistance, when necessary.
Documents meeting minutes & maintains the Project Dashboard Tracker spreadsheet and allows for edits from the Project Manager to be provided and distributed to attendees within 24–48 hours.
Addresses escalated 4th day site queries & Double Data Entry quires through communication with the investigator site, sponsor, & PM contacts.
Manages Study Closure Protocol notes as needed in applicable database.
Completes and Submits Work Order requests to our Clinical Trial Materials department as requested.
Provides study‑specific (non‑client facing) management reports to clients on a reoccurring basis.
Facilitates distribution of study documents, such as the distribution of site memos to sites and sponsors, at the request of Project Managers.
Manages Portal User Account Access in applicable system, including but not limited to creating, adjusting, and deactivating user’s access.
Supports Study Set Up Managers with study set up tasks that include but are not limited to:
Creation of SalesForce Projects, Updating SalesForce tasks/milestones/project health/Opportunity Amendments
Creation of study specific email addresses.
Creation of study in Replicon
Exhibits an understanding of each protocol from a Project Coordinator’s perspective.
Serves as a reference point for clinical investigators, handling questions, concerns, and complaints.
Performs other related duties and tasks as necessary or as assigned.
Education and Experience Required:
We’re looking for someone who shines in customer service, stays organized, communicates well, juggles multiple tasks with ease, and connects naturally with others.
Preferred (but not required)
Bachelor’s or associate degree
University program certificate
2–4 years of relevant lab experience
Experience or training in the clinical trial industry
Or any combination of the above!
Skills and Ability
Language Ability
– Must possess the ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Must be able to draft clear and effective business communications and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability
– Basic math proficiency required, no advanced math knowledge necessary.
Reasoning Ability
– The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is necessary. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is preferred.
Computer Skills
– Office applications, word processing software, spreadsheet software, and database software. To perform this job successfully, an individual should have advanced knowledge of Microsoft.
Supervisory Responsibilities None
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Prolonged use of computer and headphones for conference calls.
Communicate effectively via phone, video, and email.
Use hands and fingers to operate a computer and other office equipment.
Travel Requirements None
Some of the Perks our LabConnectors Love
Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
Health Benefits beginning on date of hire
PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
Short and Long‑Term Disability, Life Insurance, and AD&D
We celebrate our differences, which enriches our culture!
Equal Employment Opportunity Statement We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters
Privacy Notice LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/
Contact information If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email talent@labconnect.com or call +1 (423) 722-3155.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at LabConnect by 2x.
Get notified about new Project Coordinator jobs in Johnson City, TN.
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Overview LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor‑made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team and coordinating all laboratory related needs, advising on strategies for lab data collection and providing end‑to‑end analytical and logistical solutions.
Job Summary The Project Coordinator is responsible for collaborating with the Project Managers, internal LabConnect departments, sites, sponsors, with daily ongoing clinical trial study projects, requests, and specifications.
Please note:
this is a fully remote role, ideal for candidates in EMEA who can support EU business hours.
Essential Duties and Responsibilities
Ensures appropriate communication channels are maintained with Sponsors and Contract Research Organizations as the Secondary Project Contact
Promptly responds to interactions with Project Managers, internal LabConnect departments, sites, & sponsors.
Updates all on‑going project status to Project Managers as needed and monthly to direct manager.
Provides support for investigation and resolutions for Quarantine samples as needed.
Interfaces with, but not limited to, the following: Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management personnel, and Executive Leadership Team.
Updates and maintains Study specific Site Lists containing vital site information that is utilized by multiple departments.
Verifies that Investigator’s Site information is accurate and up to date in all applicable databases.
Generates Lab Report Access Forms for anyone seeking access to Lab Reports
Receives, verifies, and processes all returned Lab Report Access Forms, including but not limited to: ensuring forms are filled out properly, filed on SharePoint in study specific folder, and submission to the Quality Control Process
Provides response on supply requests, corrections, patient reports, and other inquiries and concerns. Requests project management assistance, when necessary.
Documents meeting minutes & maintains the Project Dashboard Tracker spreadsheet and allows for edits from the Project Manager to be provided and distributed to attendees within 24–48 hours.
Addresses escalated 4th day site queries & Double Data Entry quires through communication with the investigator site, sponsor, & PM contacts.
Manages Study Closure Protocol notes as needed in applicable database.
Completes and Submits Work Order requests to our Clinical Trial Materials department as requested.
Provides study‑specific (non‑client facing) management reports to clients on a reoccurring basis.
Facilitates distribution of study documents, such as the distribution of site memos to sites and sponsors, at the request of Project Managers.
Manages Portal User Account Access in applicable system, including but not limited to creating, adjusting, and deactivating user’s access.
Supports Study Set Up Managers with study set up tasks that include but are not limited to:
Creation of SalesForce Projects, Updating SalesForce tasks/milestones/project health/Opportunity Amendments
Creation of study specific email addresses.
Creation of study in Replicon
Exhibits an understanding of each protocol from a Project Coordinator’s perspective.
Serves as a reference point for clinical investigators, handling questions, concerns, and complaints.
Performs other related duties and tasks as necessary or as assigned.
Education and Experience Required:
We’re looking for someone who shines in customer service, stays organized, communicates well, juggles multiple tasks with ease, and connects naturally with others.
Preferred (but not required)
Bachelor’s or associate degree
University program certificate
2–4 years of relevant lab experience
Experience or training in the clinical trial industry
Or any combination of the above!
Skills and Ability
Language Ability
– Must possess the ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Must be able to draft clear and effective business communications and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability
– Basic math proficiency required, no advanced math knowledge necessary.
Reasoning Ability
– The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is necessary. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is preferred.
Computer Skills
– Office applications, word processing software, spreadsheet software, and database software. To perform this job successfully, an individual should have advanced knowledge of Microsoft.
Supervisory Responsibilities None
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Prolonged use of computer and headphones for conference calls.
Communicate effectively via phone, video, and email.
Use hands and fingers to operate a computer and other office equipment.
Travel Requirements None
Some of the Perks our LabConnectors Love
Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
Health Benefits beginning on date of hire
PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
Short and Long‑Term Disability, Life Insurance, and AD&D
We celebrate our differences, which enriches our culture!
Equal Employment Opportunity Statement We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters
Privacy Notice LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/
Contact information If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email talent@labconnect.com or call +1 (423) 722-3155.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at LabConnect by 2x.
Get notified about new Project Coordinator jobs in Johnson City, TN.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr