Burlington Stores, Inc.
Specialist, Gift Cards & Payment Operations
Burlington Stores, Inc., Burlington, New Jersey, us, 08016
Specialist, Gift Cards & Payment Operations
Join Burlington Stores, Inc. as a Specialist in Gift Cards & Payment Operations. This role manages daily operations and analytics for the gift card program, supports other consumer & B2B payment programs, and drives growth and customer satisfaction.
Compensation Base Pay Range: $65,000.00/yr - $80,000.00/yr
Position Overview The Specialist reports directly to the Director of Gift Cards and Payment Operations and works closely with internal and external partners to drive program growth and operational success.
Responsibilities Gift Card Sales & Program Marketing
Act as primary contact for internal and external business partners related to in-store, 3rd Party, and B2B gift card sales.
Identify and recommend new opportunities for program expansion, respond to sales inquiries, manage sales relationships, and fulfill direct/B2B gift card orders.
Gather data, analyze, and issue detailed sales performance reporting (inclusive of all gift card channels), to appropriate stakeholders on an ongoing basis. Identify trends and recommendations based on performance.
Monitor, track, and forecast gift card inventory needs, in collaboration with procurement team and external warehouse facility.
Assume fiscal responsibility for gift card program budget, including sales and expense forecasting, issuance of vendor purchase orders, invoice management, and monthly accrual process.
Responsible for initiating and leading new gift card creative development process, as well as determining and managing annual marketing calendar, in partnership with relevant stakeholders (creative, social, email marketing teams).
Work closely with Marketing team and gift card agency partners to ensure all brand information and marketing materials are accurate and up to date.
Own relationship with external Web gift card agency to ensure timely and appropriate everyday and seasonal card assortments, understand and seek out opportunities to improve on customer engagement/sales conversion in partnership with internal Website team.
Partner with internal and external partners to resolve customer issues in a timely manner.
On an ongoing basis, monitor gift card industry trends and changes to ensure program maintains ‘best-in-class’ standards.
Community Partners Voucher (POV) Program
Serve as primary business contact for the Community Partners Voucher (POV) Program, and own relationships with B2B customers (inc. government agencies and non-profit organizations).
On an ongoing basis, respond to program inquiries and RFPs (Request for Proposals), and assume end-to-end responsibility for onboarding new customer accounts (AR account set-up, store communications, legal contracts).
Maintain and update customer contact file for all active accounts, and ensure any changes are communicated to relevant stakeholders.
Work closely with internal business partners and B2B customers to identify and resolve customer service and payment issues in a timely manner, to ensure frictionless in-store customer experience and business continuity.
Utilize internal reporting to compile data, analyze sales results, and identify opportunities for program growth and process improvement.
New Payment Programs
Collaborate with cross-functional business partners to launch and support new finance and payments related initiatives.
Responsibilities include reporting and analytical support, as well as vendor management.
You'll Come With Education Bachelor’s Degree in a relevant field or equivalent work experience.
Experience 2+ years in Gift Cards/Stored Value Cards (preferred), Marketing, or Payments/Financial Services. Retail industry experience is a plus.
Skills and Abilities
Excellent verbal and written communication skills. Ability to clearly and concisely articulate recommendations and metrics to drive program success.
Skilled at building relationships and engendering confidence and credibility with internal and external partners.
Analytical mindset, and familiarity with budget management and financial forecasting.
Strong organizational and project management skills, with proven history for driving results.
Ability to thrive in a fast-paced environment.
Proficiency in Microsoft Office including strong Excel skills.
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on qualifications, education, job-related skills, relevant experience, and geographic location.
Min‑Mid: $65,000 – $80,000
Location Burlington, New Jersey (Hybrid)
#J-18808-Ljbffr
Compensation Base Pay Range: $65,000.00/yr - $80,000.00/yr
Position Overview The Specialist reports directly to the Director of Gift Cards and Payment Operations and works closely with internal and external partners to drive program growth and operational success.
Responsibilities Gift Card Sales & Program Marketing
Act as primary contact for internal and external business partners related to in-store, 3rd Party, and B2B gift card sales.
Identify and recommend new opportunities for program expansion, respond to sales inquiries, manage sales relationships, and fulfill direct/B2B gift card orders.
Gather data, analyze, and issue detailed sales performance reporting (inclusive of all gift card channels), to appropriate stakeholders on an ongoing basis. Identify trends and recommendations based on performance.
Monitor, track, and forecast gift card inventory needs, in collaboration with procurement team and external warehouse facility.
Assume fiscal responsibility for gift card program budget, including sales and expense forecasting, issuance of vendor purchase orders, invoice management, and monthly accrual process.
Responsible for initiating and leading new gift card creative development process, as well as determining and managing annual marketing calendar, in partnership with relevant stakeholders (creative, social, email marketing teams).
Work closely with Marketing team and gift card agency partners to ensure all brand information and marketing materials are accurate and up to date.
Own relationship with external Web gift card agency to ensure timely and appropriate everyday and seasonal card assortments, understand and seek out opportunities to improve on customer engagement/sales conversion in partnership with internal Website team.
Partner with internal and external partners to resolve customer issues in a timely manner.
On an ongoing basis, monitor gift card industry trends and changes to ensure program maintains ‘best-in-class’ standards.
Community Partners Voucher (POV) Program
Serve as primary business contact for the Community Partners Voucher (POV) Program, and own relationships with B2B customers (inc. government agencies and non-profit organizations).
On an ongoing basis, respond to program inquiries and RFPs (Request for Proposals), and assume end-to-end responsibility for onboarding new customer accounts (AR account set-up, store communications, legal contracts).
Maintain and update customer contact file for all active accounts, and ensure any changes are communicated to relevant stakeholders.
Work closely with internal business partners and B2B customers to identify and resolve customer service and payment issues in a timely manner, to ensure frictionless in-store customer experience and business continuity.
Utilize internal reporting to compile data, analyze sales results, and identify opportunities for program growth and process improvement.
New Payment Programs
Collaborate with cross-functional business partners to launch and support new finance and payments related initiatives.
Responsibilities include reporting and analytical support, as well as vendor management.
You'll Come With Education Bachelor’s Degree in a relevant field or equivalent work experience.
Experience 2+ years in Gift Cards/Stored Value Cards (preferred), Marketing, or Payments/Financial Services. Retail industry experience is a plus.
Skills and Abilities
Excellent verbal and written communication skills. Ability to clearly and concisely articulate recommendations and metrics to drive program success.
Skilled at building relationships and engendering confidence and credibility with internal and external partners.
Analytical mindset, and familiarity with budget management and financial forecasting.
Strong organizational and project management skills, with proven history for driving results.
Ability to thrive in a fast-paced environment.
Proficiency in Microsoft Office including strong Excel skills.
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on qualifications, education, job-related skills, relevant experience, and geographic location.
Min‑Mid: $65,000 – $80,000
Location Burlington, New Jersey (Hybrid)
#J-18808-Ljbffr