FastTek Global
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Business Intelligence Specialist
role at
FastTek Global . Get AI-powered advice on this job and more exclusive features. We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via ServiceNow. This position will be part of the company's PC Renewal Service Management and User Experience team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers' mission‑critical objectives. Skills Required
Business Intelligence Business Analytics Experience Required
5+ years experience in relevant field Education Required
Bachelor's Degree Additional Information
Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via PowerBI and QlikSense to convey current statuses and SLA adherence to the service team and management. Collaborate with functional teams and contribute to process improvement and documentation. Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business. Ensure global alignment for ITSM practices within the ServiceNow platform. Assist with the training of Planning and Operational staff. At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years! FastTek Global is financially strong, privately held company that is 100% consultant and client focused. We have differentiated ourselves by being fast, flexible, creative and honest. We do unique things and they are for Fortune 10, Fortune 500, and technology start‑up companies. Benefits
Medical and Dental (FastTek pays majority of the medical program) Vision Personal Time Off (PTO) Program Long Term Disability (100% paid) Life Insurance (100% paid) 401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match Plus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023. To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork Follow us on Twitter: https://twitter.com/fasttekglobal Follow us on Instagram: https://www.instagram.com/fasttekglobal Find us on LinkedIn: https://www.linkedin.com/company/fasttek You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/ AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight. All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits. If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out. Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring. To learn more or exercise your rights, please contact us at info@fasttek.com. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Business Development and Sales Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at FastTek Global by 2x. Get notified about new Business Intelligence Specialist jobs in Dearborn, MI. Southfield, MI $60,000.00-$70,000.00 2 months ago Farmington Hills, MI $45,000.00-$55,000.00 12 hours ago
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Business Intelligence Specialist
role at
FastTek Global . Get AI-powered advice on this job and more exclusive features. We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via ServiceNow. This position will be part of the company's PC Renewal Service Management and User Experience team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers' mission‑critical objectives. Skills Required
Business Intelligence Business Analytics Experience Required
5+ years experience in relevant field Education Required
Bachelor's Degree Additional Information
Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via PowerBI and QlikSense to convey current statuses and SLA adherence to the service team and management. Collaborate with functional teams and contribute to process improvement and documentation. Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business. Ensure global alignment for ITSM practices within the ServiceNow platform. Assist with the training of Planning and Operational staff. At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years! FastTek Global is financially strong, privately held company that is 100% consultant and client focused. We have differentiated ourselves by being fast, flexible, creative and honest. We do unique things and they are for Fortune 10, Fortune 500, and technology start‑up companies. Benefits
Medical and Dental (FastTek pays majority of the medical program) Vision Personal Time Off (PTO) Program Long Term Disability (100% paid) Life Insurance (100% paid) 401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match Plus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023. To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork Follow us on Twitter: https://twitter.com/fasttekglobal Follow us on Instagram: https://www.instagram.com/fasttekglobal Find us on LinkedIn: https://www.linkedin.com/company/fasttek You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/ AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight. All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits. If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out. Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring. To learn more or exercise your rights, please contact us at info@fasttek.com. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Business Development and Sales Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at FastTek Global by 2x. Get notified about new Business Intelligence Specialist jobs in Dearborn, MI. Southfield, MI $60,000.00-$70,000.00 2 months ago Farmington Hills, MI $45,000.00-$55,000.00 12 hours ago
#J-18808-Ljbffr