FastTek Global
Business Intelligence Specialist #1045515
FastTek Global, Dearborn, Michigan, United States, 48120
Dearborn, Michigan – Business Intelligence Specialist #1045515
Job Description
We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via ServiceNow.
This position will be part of the company's PC Renewal Service Management and User Experience team, dedicated to supporting global customers.
This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission‑critical objectives.
Skills Required
Business Intelligence
Business Analytics
Experience Required
Specialist Exp: 5+ years of experience in relevant field
Education Required
Bachelor’s Degree
Responsibilities
Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via PowerBI and QlikSense to convey current statuses and SLA adherence to the service team and management.
Collaborate with functional teams and contribute to process improvement and documentation.
Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business.
Ensure global alignment for ITSM practices within the ServiceNow platform.
Assist with the training of Planning and Operational staff.
Company Overview At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years ! FastTek Global is financially strong, privately held company that is
100% consultant
and
client focused . We’ve differentiated ourselves by being
fast, flexible, creative
and
honest . Throw out everything you’ve heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start‑up companies.
Benefits Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want. Options include:
Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match
Employee referral program
Employee recognition culture
AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you’ll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
#J-18808-Ljbffr
Job Description
We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via ServiceNow.
This position will be part of the company's PC Renewal Service Management and User Experience team, dedicated to supporting global customers.
This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission‑critical objectives.
Skills Required
Business Intelligence
Business Analytics
Experience Required
Specialist Exp: 5+ years of experience in relevant field
Education Required
Bachelor’s Degree
Responsibilities
Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via PowerBI and QlikSense to convey current statuses and SLA adherence to the service team and management.
Collaborate with functional teams and contribute to process improvement and documentation.
Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business.
Ensure global alignment for ITSM practices within the ServiceNow platform.
Assist with the training of Planning and Operational staff.
Company Overview At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years ! FastTek Global is financially strong, privately held company that is
100% consultant
and
client focused . We’ve differentiated ourselves by being
fast, flexible, creative
and
honest . Throw out everything you’ve heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start‑up companies.
Benefits Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want. Options include:
Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match
Employee referral program
Employee recognition culture
AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you’ll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
#J-18808-Ljbffr