The Clorox Company
DC Operations Specialist
The DC Operations Specialist at The Clorox Company is responsible for ensuring accurate, timely, and efficient order fulfillment across multiple sales channels. The role manages daily order processing, inventory reconciliation, EDI monitoring, exception handling, and cross‑functional coordination with Sales, Transportation, Warehouse Operations, and Master Data teams. This position also supports analytics, reporting, process documentation, and complex project initiatives that require deep understanding of ERP and order management systems.
Responsibilities Daily Operational Responsibilities
Monitor EDI and system integrations to identify and resolve order failures, transmission errors, and processing delays.
Perform daily inventory reconciliation across fulfillment locations and investigate discrepancies.
Process orders, cancellations, transfers, kit builds, and other transactional activities within ERP and OMS systems.
Support order accuracy through cycle counts, exception cleanup, and cross‑functional follow‑up with warehouse and transportation partners.
Execute routine reconciliation tasks to ensure accuracy of financial, inventory, and sales data.
Order & Inventory Support
Manage order flow from creation through shipment, coordinating with internal teams to address issues impacting fulfillment.
Investigate and resolve inventory variances, stock availability questions, and allocation‑related issues.
Support new product setup, item extensions, and updates to master data in collaboration with IT, Sales, and Master Data teams.
Analysis & Reporting
Build and distribute KPIs, performance reporting, and trend analysis to cross‑functional stakeholders.
Develop dashboards and monitoring tools (Power BI or similar) to support data‑driven decision making.
Identify inefficiencies in fulfillment processes and propose improvements.
Documentation & Process Control
Draft, update, and maintain SOPs, process maps, workflow documentation, and training materials.
Support continuous improvement initiatives by documenting root causes, corrective actions, and tracking results.
Cross‑Functional Project Work
Lead or support special projects related to forecasting, master data accuracy, order flow optimization, and system enhancements.
Troubleshoot ERP and order management issues in partnership with IT, Master Data, and external platforms.
Manage shipment tracking processes, ensure accurate carrier information, and support timely delivery updates.
Resolve order errors that impact revenue recognition and ensure accurate posting of sales data.
Qualifications
Bachelor’s degree in Supply Chain, Business, Operations, or related field.
4+ years of experience in fulfillment, logistics, supply chain operations, or order management.
Strong working knowledge of ERP and OMS systems (SAP S4/ECC preferred).
Experience with EDI and system‑to‑system integrations a plus.
Proficiency in Excel and reporting/visualization tools (Power BI).
Strong analytical, problem‑solving, and troubleshooting skills.
Ability to manage high‑volume workloads with changing priorities.
Strong communication and cross‑functional collaboration skills.
Experience with eCommerce or retail fulfillment environments.
Knowledge of master data processes and item setup workflows.
Familiarity with external retail portals or third‑party platforms.
Experience improving or redesigning operational processes.
Detail‑oriented and highly organized.
Strong ownership mentality with ability to work independently.
Continuous improvement mindset.
Ability to maintain accuracy under heavy workload.
Effective stakeholder management.
Workplace Type Hybrid - 3 days in the office, 2 days WFH.
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Responsibilities Daily Operational Responsibilities
Monitor EDI and system integrations to identify and resolve order failures, transmission errors, and processing delays.
Perform daily inventory reconciliation across fulfillment locations and investigate discrepancies.
Process orders, cancellations, transfers, kit builds, and other transactional activities within ERP and OMS systems.
Support order accuracy through cycle counts, exception cleanup, and cross‑functional follow‑up with warehouse and transportation partners.
Execute routine reconciliation tasks to ensure accuracy of financial, inventory, and sales data.
Order & Inventory Support
Manage order flow from creation through shipment, coordinating with internal teams to address issues impacting fulfillment.
Investigate and resolve inventory variances, stock availability questions, and allocation‑related issues.
Support new product setup, item extensions, and updates to master data in collaboration with IT, Sales, and Master Data teams.
Analysis & Reporting
Build and distribute KPIs, performance reporting, and trend analysis to cross‑functional stakeholders.
Develop dashboards and monitoring tools (Power BI or similar) to support data‑driven decision making.
Identify inefficiencies in fulfillment processes and propose improvements.
Documentation & Process Control
Draft, update, and maintain SOPs, process maps, workflow documentation, and training materials.
Support continuous improvement initiatives by documenting root causes, corrective actions, and tracking results.
Cross‑Functional Project Work
Lead or support special projects related to forecasting, master data accuracy, order flow optimization, and system enhancements.
Troubleshoot ERP and order management issues in partnership with IT, Master Data, and external platforms.
Manage shipment tracking processes, ensure accurate carrier information, and support timely delivery updates.
Resolve order errors that impact revenue recognition and ensure accurate posting of sales data.
Qualifications
Bachelor’s degree in Supply Chain, Business, Operations, or related field.
4+ years of experience in fulfillment, logistics, supply chain operations, or order management.
Strong working knowledge of ERP and OMS systems (SAP S4/ECC preferred).
Experience with EDI and system‑to‑system integrations a plus.
Proficiency in Excel and reporting/visualization tools (Power BI).
Strong analytical, problem‑solving, and troubleshooting skills.
Ability to manage high‑volume workloads with changing priorities.
Strong communication and cross‑functional collaboration skills.
Experience with eCommerce or retail fulfillment environments.
Knowledge of master data processes and item setup workflows.
Familiarity with external retail portals or third‑party platforms.
Experience improving or redesigning operational processes.
Detail‑oriented and highly organized.
Strong ownership mentality with ability to work independently.
Continuous improvement mindset.
Ability to maintain accuracy under heavy workload.
Effective stakeholder management.
Workplace Type Hybrid - 3 days in the office, 2 days WFH.
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