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Mt. Washington Pediatric Hospital

Supervisor-Millwork Whse/Millwork Dispatcher

Mt. Washington Pediatric Hospital, Waverly, Nebraska, United States, 68462

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Supervisor-Millwork Whse/Millwork Dispatcher (Administrative) Position Summary Manage all aspects of the Waverly millwork deliveries, express deliveries, drive-thru operations, and warehouse operations.

Essential Duties and Responsibilities

Understanding of FMCSA rules/guidelines, ELD and DOT regulations as related to dispatch and driver/load selection.

Assist with activities related to dispatching, routing or tracking transportation vehicles.

Set up and administer daily dispatch operations.

Dispatch drivers for pick-ups and deliveries.

Track drivers and equipment to facilitate the timely delivery of lumber products to final destinations.

Provide prompt notification to Chief Dispatch as fleet issues arise.

Reconcile delivery/credit documents and key data.

Administer, train, and troubleshoot DOT drivers on ELD use and compliance.

Advise drivers and help manage their time using ELD to continually improve daily and weekly performance.

Answer driver, staff and customer calls; send and respond to emails related to pick-ups/deliveries.

Ensure internal and external customer satisfaction in all areas of the delivery service.

Work closely with other dispatch staff, production and sales team members to develop and improve efficiency & productivity to meet customers' expectations.

Coordinate efforts with Fleet supervisor/Chief dispatch to repair and maintain vehicles.

Assist with vehicle/equipment incidents and/or failures; take appropriate and effective course of action.

Promote a safe work environment by conducting safety audits, attending company safety meetings, or meeting with individual staff members.

Perform other duties and responsibilities as required and assigned.

Act as a backup lumber & manufacturing dispatcher when needed.

Supervise all receiving, credit purchase orders and put-aways in the drive-thru, and millwork warehouse.

Supervise, develop & train retail sales associates, drive-thru associates, millwork warehouse associates, and express/millwork delivery associates.

Responsible to manage & protect drive-thru and millwork inventories; investigate and correct inventory issues.

Conduct inventory cycle counts as needed.

Audit and correct all unsafe work activities.

Supervise all credit return activities for the millwork warehouse.

Manage maintenance of all delivery and warehouse equipment.

Recommend inventory items that should be discontinued and items that should be brought into stock.

Education/Experience

High School Diploma, GED, or equivalent experience required.

Minimum of 1-year in transportation & logistics, dispatch experience.

Knowledge of Nebraska and surrounding state regulations regarding height and weight maximums preferred.

Forklift experience, Electronic Logging Devices (ELD) experience a plus.

Other Requirements

DOT certification and valid, unrestricted license preferred.

Must pass pre-employment drug screen and physical.

Work morning/evening hours during the week, required weekends.

Maintenance of regular attendance.

Ensure dispatch software programs are updated as needed.

Knowledge, Skills and Abilities

Knowledge of and familiarity with DOT regulations.

Strong organizational and time management skills.

Detail oriented.

Verbal & written communication skills and map/GPS reading abilities.

Ability to comply with daily changes to deliveries/schedules with a positive attitude.

Excellent customer service and interpersonal skills.

Superior problem-solving abilities along with a can-do attitude.

Ability to work as an individual and as a team to meet delivery goals.

Willingness to obtain other training if deemed necessary in performance of responsibilities and continuing education.

Working Conditions and Physical Requirements

Normal office conditions apply and may be performed within a warehouse or production environment.

Must have clear, close vision for reading and computer work; must be able to sit, stand, walk, balance, stoop, grasp, talk, hear and operate computer keyboard.

Job may require reaching at or above shoulder level and below waist; occasionally lift/push/pull up to 80 pounds.

Working conditions are subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.

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