thyssenkrupp Elevator
Operations Coordinator- Service (Raleigh/Greensboro) TK Elevator Corporation
thyssenkrupp Elevator, Raleigh, North Carolina, United States, 27601
Operations Coordinator- Service
Location: Raleigh/Greensboro, NC
Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service sales department as needed.
ESSENTIAL JOB FUNCTIONS
Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file.
Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract.
Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information.
Runs mass escalation report. Includes exporting and formatting report into Excel and forwarding to branch manager for review. Special Price list escalations
Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary.
Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch.
Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items.
Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary.
Assists with processing certificates of insurance for service jobs.
Maintains PCard for use by branch.
Supports sales efforts as needed.
Performs other duties as assigned.
Maintains Board Inventory and conducts annual inventory
Maintains safety SIR and uploads documents to SafeTKE
AP- hand code invoices without PO-daily report-Expected receipts report
Office Supplies/Forms
UPS-shipping and statements
Spreadsheet for cancellations to Branch Manager
Performs other duties as assigned.
EDUCATION & EXPERIENCE
High school diploma or GED
One year certificate from college or technical school preferred
Three to six months related experience and/or training in basic business administration
Some elevator repair administrative work preferred
Oracle database knowledge
Benefits Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
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Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service sales department as needed.
ESSENTIAL JOB FUNCTIONS
Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file.
Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract.
Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information.
Runs mass escalation report. Includes exporting and formatting report into Excel and forwarding to branch manager for review. Special Price list escalations
Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary.
Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch.
Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items.
Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary.
Assists with processing certificates of insurance for service jobs.
Maintains PCard for use by branch.
Supports sales efforts as needed.
Performs other duties as assigned.
Maintains Board Inventory and conducts annual inventory
Maintains safety SIR and uploads documents to SafeTKE
AP- hand code invoices without PO-daily report-Expected receipts report
Office Supplies/Forms
UPS-shipping and statements
Spreadsheet for cancellations to Branch Manager
Performs other duties as assigned.
EDUCATION & EXPERIENCE
High school diploma or GED
One year certificate from college or technical school preferred
Three to six months related experience and/or training in basic business administration
Some elevator repair administrative work preferred
Oracle database knowledge
Benefits Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
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