Douglas County
Child Support Specialist I, II, or III
Douglas County, Castle Rock, Colorado, United States, 80104
Child Support Specialist I, II, or III
Employment Type:
Full-time Regular
Pay Range:
$45,760.00 - 74,874.00
Location:
Castle Rock, Lone Tree, or Highlands Ranch, CO
Overtime Exempt:
N
Elected Office / Department:
HUMAN SERVICES
This position is responsible for supporting technical, legal, and customer support duties related to the establishment, modification, and enforcement of court orders within the Child Support Unit. The role involves learning to navigate state and county computer systems to manage child support cases and assist clients with a range of services.
Generally, the hiring range is $45,760-$62,395 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
Classification (level) and compensation is based on qualifications and experience as it relates to the position.
Your future is important to us. Douglas County offers a comprehensive benefits package — including medical, dental, vision, and retirement plans — plus a wide range of additional resources to support your health, growth, and overall well-being. View the full Employee Benefits Guide.
Child Support Specialist I View the full job description here.
Child Support Specialist II View the full job description here.
Child Support Specialist III View the full job description here.
Example of Duties You will take on one or more of the following roles as part of your role: (Duties listed are meant to be examples and are not necessarily comprehensive)
Intake
Reviews child support applications and public assistance referrals to gather essential information for new cases.
Monitor application timelines to meet state and federal requirements.
Create case files, input court order details into databases, and generate initial paperwork.
Provide information on child support services and assist clients with the application process.
Establishment
Support establishing paternity and child support by gathering necessary information and preparing documents.
Assist in setting court hearings, notifying parties, updating case information.
Provide support to the County Attorney during court proceedings.
Initiates cases to other states’ child support agencies when necessary.
Modification
Review and assess requests for child support modifications based on case need.
Collect relevant financial information and assist in preparing documents for review.
Coordinate hearings, notify involved parties, and update database records.
Enforcement
Communicates with stakeholders about case updates, enforcement actions, and other inquiries.
Research case details and track automated enforcement measures.
Prepare legal documents, initiate out-of-state cases as needed, and ensure timely follow‑up.
Bookkeeper
Managing basic child support ledgers, including entering initial payment information and ensuring database accuracy.
Review and allocate identified payments, with guidance for handling payments in suspense.
Update the database with Over‑the‑Counter payments and related information and record keeping.
Perform locate activity when necessary to resolve pending disbursements.
Legal
Support legal case processing by handling routine judicial related administrative and legal duties.
With guidance, manage legal work‑flow processes for attorneys, child support, and court staff.
Using strong organizational skills, be able to follow detailed timelines to ensure legal, program compliance.
Other Duties
Complete training and attend meetings or professional events as assigned.
Support team members during absences or vacancies by covering additional caseloads.
Cross‑train in other functions as necessary.
Performs other duties as assigned.
Minimum Qualifications Education and/or Experience:
Child Support Specialist I
High School Diploma or GED.
Two (2) years full time public-facing roles, one (1) year preferred in eligibility determinations or legal secretarial experience.
A combination of experience and education may be considered.
Child Support Specialist II
High School Diploma or GED equivalent required. Associates degree or higher preferred.
One (1) year of experience in the child support field or related equivalent (human services or paralegal) experience required.
Two (2) years full time public contact experience, eligibility determinations or legal secretarial experience preferred.
A combination of education and experience may be considered.
Child Support Specialist III
High School Diploma or GED required. Associate or bachelor’s degree preferred.
Current APA and/or Enforcement Certification from the State of Colorado required (must obtain both within one year if not already certified).
Two Years full time public contact experience.
Two (2) years of progressively responsible experience in the child support field.
A combination of education and experience may be considered.
Certifications, Licenses, & Registrations Child Support Specialist I
APA certification within one (1) year (for Establishment or Modification roles).
Enforcement certification within one (1) year (for Enforcements roles).
Notary Public Commission within three months of hire.
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Child Support Specialist II
Current APA Certification a plus. Individuals hired to fulfill Establishment or Modification duties must be able to obtain their APA certification within one (1) year of hire.
Existing Enforcement Certification a plus. Individuals hired to perform enforcement duties must be able to obtain their Enforcement certification within one (1) year of hire.
Individuals hired in a role other than establishment, modification or enforcement may select the Certification to complete within one year of hire.
Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Child Support Specialist III
Existing APA and/or Enforcement Certification is required. Within first year of employment both APA and Enforcement certifications must be obtained and maintained.
Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Must possess a valid Colorado Driver’s License within 90 days of hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.
Additional Information Closing Date: 1/2/2026 5:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.
The job details outlined in this posting may represent a modified summary of the full job description. For a full copy of the job description CLICK HERE to view our job classifications.
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.
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Full-time Regular
Pay Range:
$45,760.00 - 74,874.00
Location:
Castle Rock, Lone Tree, or Highlands Ranch, CO
Overtime Exempt:
N
Elected Office / Department:
HUMAN SERVICES
This position is responsible for supporting technical, legal, and customer support duties related to the establishment, modification, and enforcement of court orders within the Child Support Unit. The role involves learning to navigate state and county computer systems to manage child support cases and assist clients with a range of services.
Generally, the hiring range is $45,760-$62,395 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
Classification (level) and compensation is based on qualifications and experience as it relates to the position.
Your future is important to us. Douglas County offers a comprehensive benefits package — including medical, dental, vision, and retirement plans — plus a wide range of additional resources to support your health, growth, and overall well-being. View the full Employee Benefits Guide.
Child Support Specialist I View the full job description here.
Child Support Specialist II View the full job description here.
Child Support Specialist III View the full job description here.
Example of Duties You will take on one or more of the following roles as part of your role: (Duties listed are meant to be examples and are not necessarily comprehensive)
Intake
Reviews child support applications and public assistance referrals to gather essential information for new cases.
Monitor application timelines to meet state and federal requirements.
Create case files, input court order details into databases, and generate initial paperwork.
Provide information on child support services and assist clients with the application process.
Establishment
Support establishing paternity and child support by gathering necessary information and preparing documents.
Assist in setting court hearings, notifying parties, updating case information.
Provide support to the County Attorney during court proceedings.
Initiates cases to other states’ child support agencies when necessary.
Modification
Review and assess requests for child support modifications based on case need.
Collect relevant financial information and assist in preparing documents for review.
Coordinate hearings, notify involved parties, and update database records.
Enforcement
Communicates with stakeholders about case updates, enforcement actions, and other inquiries.
Research case details and track automated enforcement measures.
Prepare legal documents, initiate out-of-state cases as needed, and ensure timely follow‑up.
Bookkeeper
Managing basic child support ledgers, including entering initial payment information and ensuring database accuracy.
Review and allocate identified payments, with guidance for handling payments in suspense.
Update the database with Over‑the‑Counter payments and related information and record keeping.
Perform locate activity when necessary to resolve pending disbursements.
Legal
Support legal case processing by handling routine judicial related administrative and legal duties.
With guidance, manage legal work‑flow processes for attorneys, child support, and court staff.
Using strong organizational skills, be able to follow detailed timelines to ensure legal, program compliance.
Other Duties
Complete training and attend meetings or professional events as assigned.
Support team members during absences or vacancies by covering additional caseloads.
Cross‑train in other functions as necessary.
Performs other duties as assigned.
Minimum Qualifications Education and/or Experience:
Child Support Specialist I
High School Diploma or GED.
Two (2) years full time public-facing roles, one (1) year preferred in eligibility determinations or legal secretarial experience.
A combination of experience and education may be considered.
Child Support Specialist II
High School Diploma or GED equivalent required. Associates degree or higher preferred.
One (1) year of experience in the child support field or related equivalent (human services or paralegal) experience required.
Two (2) years full time public contact experience, eligibility determinations or legal secretarial experience preferred.
A combination of education and experience may be considered.
Child Support Specialist III
High School Diploma or GED required. Associate or bachelor’s degree preferred.
Current APA and/or Enforcement Certification from the State of Colorado required (must obtain both within one year if not already certified).
Two Years full time public contact experience.
Two (2) years of progressively responsible experience in the child support field.
A combination of education and experience may be considered.
Certifications, Licenses, & Registrations Child Support Specialist I
APA certification within one (1) year (for Establishment or Modification roles).
Enforcement certification within one (1) year (for Enforcements roles).
Notary Public Commission within three months of hire.
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Child Support Specialist II
Current APA Certification a plus. Individuals hired to fulfill Establishment or Modification duties must be able to obtain their APA certification within one (1) year of hire.
Existing Enforcement Certification a plus. Individuals hired to perform enforcement duties must be able to obtain their Enforcement certification within one (1) year of hire.
Individuals hired in a role other than establishment, modification or enforcement may select the Certification to complete within one year of hire.
Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Child Support Specialist III
Existing APA and/or Enforcement Certification is required. Within first year of employment both APA and Enforcement certifications must be obtained and maintained.
Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Must possess a valid Colorado Driver’s License within 90 days of hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.
Additional Information Closing Date: 1/2/2026 5:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.
The job details outlined in this posting may represent a modified summary of the full job description. For a full copy of the job description CLICK HERE to view our job classifications.
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.
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