Douglas County Government
Child Support Specialist I, II, or III
Douglas County Government, Castle Rock, Colorado, United States, 80104
Child Support Specialist I, II, or III
Douglas County Government is seeking applicants for the Child Support Specialist I, II, or III role.
Overview This entry-level position is responsible for supporting technical, legal, and customer support duties related to the establishment, modification, and enforcement of court orders within the Child Support Unit. The role involves learning to navigate state and county computer systems to manage child support cases and assist clients with a range of services.
Duties Intake
Reviews child support applications and public assistance referrals to gather essential information for new cases.
Monitors application timelines to meet state and federal requirements.
Creates case files, inputs court order details into databases, and generates initial paperwork.
Provides information on child support services and assists clients with the application process.
Establishment
Supports establishing paternity and child support by gathering necessary information and preparing documents.
Assists in setting court hearings, notifying parties, and updating case information.
Provides support to the County Attorney during court proceedings.
Initiates cases to other states’ child support agencies when necessary.
Modification
Reviews and assesses requests for child support modifications based on case need.
Collects relevant financial information and assists in preparing documents for review.
Coordinates hearings, notifies involved parties, and updates database records.
Enforcement
Communicates with stakeholders about case updates, enforcement actions, and other inquiries.
Researches case details and tracks automated enforcement measures.
Prepares legal documents, initiates out-of-state cases as needed, and ensures timely follow-up.
Bookkeeper
Manages basic child support ledgers, including entering initial payment information and ensuring database accuracy.
Reviews and allocates identified payments, with guidance for handling payments in suspense.
Updates the database with over-the-counter payments and related information and record-keeping.
Performs locate activity when necessary to resolve pending disbursements.
Legal
Supports legal case processing by handling routine judicial related administrative and legal duties.
With guidance, manages legal workflow processes for attorneys, child support, and court staff.
Uses strong organizational skills to follow detailed timelines and ensure legal program compliance.
Other Duties
Completes training and attends meetings or professional events as assigned.
Supports team members during absences or vacancies by covering additional caseloads.
Cross-trains in other functions as necessary. Performs other duties as assigned.
Minimum Qualifications Child Support Specialist I
High School Diploma or GED.
Two (2) years full time public-facing roles, one (1) year preferred in eligibility determinations or legal secretarial experience.
A combination of experience and education may be considered.
Child Support Specialist II
High School Diploma or GED equivalent required. Associate’s degree or higher preferred.
One (1) year of experience in the child support field or related equivalent (human services or paralegal) required.
Two (2) years full time public contact experience, eligibility determinations or legal secretarial experience preferred.
A combination of education and experience may be considered.
Child Support Specialist III
High School Diploma or GED required. Associate or bachelor’s degree preferred.
Current APA and/or Enforcement Certification from the State of Colorado required (must obtain both within one year if not already certified).
Two years full time public contact experience.
Two (2) years progressively responsible experience in the child support field.
A combination of education and experience may be considered.
Certifications, Licenses, & Registrations Child Support Specialist I
APA certification within one (1) year (for Establishment or Modification roles).
Enforcement certification within one (1) year (for Enforcement roles).
Notary Public Commission within three months of hire.
Requires successful completion of a criminal background check including fingerprinting.
Child Support Specialist II
Current APA Certification a plus. Individuals hired to fulfill Establishment or Modification duties must be able to obtain their APA certification within one (1) year of hire.
Existing Enforcement Certification a plus. Individuals hired to perform enforcement duties must be able to obtain their Enforcement certification within one (1) year of hire.
Individuals hired in a role other than establishment, modification or enforcement may select the Certification to complete within one year of hire.
Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
Requires successful completion of a criminal background check including fingerprinting.
Child Support Specialist III
Existing APA and/or Enforcement Certification is required. Within first year of employment both APA and Enforcement certifications must be obtained and maintained.
Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
Requires successful completion of a criminal background check including fingerprinting.
Must possess a valid Colorado Driver’s License within 90 days of hire, with complying insurance. Review of motor vehicle record required at time of hire and periodically throughout employment.
Supplemental Information For more information on job functions, requirements and to apply please visit: https://douglasco.csod.com/ux/ats/careersite/5/home/requisition/3044?c=douglasco&sq=req3044
Benefits Douglas County offers an excellent comprehensive benefit package including Medical, Dental, Vision, Life insurance, Short- and long-term disability, mandatory retirement, annual performance reviews, and more.
Seniority Level Entry level
Employment Type Part-time
Job Function Other
Industries Hospitals and Health Care
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Overview This entry-level position is responsible for supporting technical, legal, and customer support duties related to the establishment, modification, and enforcement of court orders within the Child Support Unit. The role involves learning to navigate state and county computer systems to manage child support cases and assist clients with a range of services.
Duties Intake
Reviews child support applications and public assistance referrals to gather essential information for new cases.
Monitors application timelines to meet state and federal requirements.
Creates case files, inputs court order details into databases, and generates initial paperwork.
Provides information on child support services and assists clients with the application process.
Establishment
Supports establishing paternity and child support by gathering necessary information and preparing documents.
Assists in setting court hearings, notifying parties, and updating case information.
Provides support to the County Attorney during court proceedings.
Initiates cases to other states’ child support agencies when necessary.
Modification
Reviews and assesses requests for child support modifications based on case need.
Collects relevant financial information and assists in preparing documents for review.
Coordinates hearings, notifies involved parties, and updates database records.
Enforcement
Communicates with stakeholders about case updates, enforcement actions, and other inquiries.
Researches case details and tracks automated enforcement measures.
Prepares legal documents, initiates out-of-state cases as needed, and ensures timely follow-up.
Bookkeeper
Manages basic child support ledgers, including entering initial payment information and ensuring database accuracy.
Reviews and allocates identified payments, with guidance for handling payments in suspense.
Updates the database with over-the-counter payments and related information and record-keeping.
Performs locate activity when necessary to resolve pending disbursements.
Legal
Supports legal case processing by handling routine judicial related administrative and legal duties.
With guidance, manages legal workflow processes for attorneys, child support, and court staff.
Uses strong organizational skills to follow detailed timelines and ensure legal program compliance.
Other Duties
Completes training and attends meetings or professional events as assigned.
Supports team members during absences or vacancies by covering additional caseloads.
Cross-trains in other functions as necessary. Performs other duties as assigned.
Minimum Qualifications Child Support Specialist I
High School Diploma or GED.
Two (2) years full time public-facing roles, one (1) year preferred in eligibility determinations or legal secretarial experience.
A combination of experience and education may be considered.
Child Support Specialist II
High School Diploma or GED equivalent required. Associate’s degree or higher preferred.
One (1) year of experience in the child support field or related equivalent (human services or paralegal) required.
Two (2) years full time public contact experience, eligibility determinations or legal secretarial experience preferred.
A combination of education and experience may be considered.
Child Support Specialist III
High School Diploma or GED required. Associate or bachelor’s degree preferred.
Current APA and/or Enforcement Certification from the State of Colorado required (must obtain both within one year if not already certified).
Two years full time public contact experience.
Two (2) years progressively responsible experience in the child support field.
A combination of education and experience may be considered.
Certifications, Licenses, & Registrations Child Support Specialist I
APA certification within one (1) year (for Establishment or Modification roles).
Enforcement certification within one (1) year (for Enforcement roles).
Notary Public Commission within three months of hire.
Requires successful completion of a criminal background check including fingerprinting.
Child Support Specialist II
Current APA Certification a plus. Individuals hired to fulfill Establishment or Modification duties must be able to obtain their APA certification within one (1) year of hire.
Existing Enforcement Certification a plus. Individuals hired to perform enforcement duties must be able to obtain their Enforcement certification within one (1) year of hire.
Individuals hired in a role other than establishment, modification or enforcement may select the Certification to complete within one year of hire.
Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
Requires successful completion of a criminal background check including fingerprinting.
Child Support Specialist III
Existing APA and/or Enforcement Certification is required. Within first year of employment both APA and Enforcement certifications must be obtained and maintained.
Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
Requires successful completion of a criminal background check including fingerprinting.
Must possess a valid Colorado Driver’s License within 90 days of hire, with complying insurance. Review of motor vehicle record required at time of hire and periodically throughout employment.
Supplemental Information For more information on job functions, requirements and to apply please visit: https://douglasco.csod.com/ux/ats/careersite/5/home/requisition/3044?c=douglasco&sq=req3044
Benefits Douglas County offers an excellent comprehensive benefit package including Medical, Dental, Vision, Life insurance, Short- and long-term disability, mandatory retirement, annual performance reviews, and more.
Seniority Level Entry level
Employment Type Part-time
Job Function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr