Johnson & Johnson Innovative Medicine
Manager, Site Payments
Johnson & Johnson Innovative Medicine, Titusville, New Jersey, us, 08560
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow and pioneering the path from lab to life while championing patients every step of the way.
Purpose The Manager, Site Payments is responsible for ensuring the execution of the end-to-end clinical site payments process for an assigned country or region. The Manager will work closely with other teams within Contract & Centralized Services (CCS) and within the broader Global Clinical Operations (GCO) organization to ensure timely, accurate, and compliant payments to clinical investigator sites for clinical trial related activities.
You Will Be Responsible For
Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines.
Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes.
Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies.
Develop and implement training programs and SOPs for the payments team.
Collaborate with cross‑functional teams including Site Contract Managers (SCMs), study teams (Site Managers, Local Trial Managers, Trial Delivery Leaders).
Assist with complex issue resolution and provide guidance related to site payments.
Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution.
Review and consult on Clinical Trial Agreement (CTA) negotiations, providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation.
Technology
Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP).
Proficient in MS Office.
People
Manage work allocation and workload distribution for the assigned country or regional payments team, ensuring efficient operation and coverage of all tasks.
Provide people leadership through coaching, mentoring, and developing team members to build a high‑performing, motivated team.
Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement.
Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting a strong team culture.
Qualifications / Requirements
Bachelor’s degree.
7‑10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research.
4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry.
Ability to work effectively in cross‑functional teams.
Strong analytical and problem resolution skills.
Ability to demonstrate innovative spirit, possess strong interpersonal skills, and accomplish substantial tasks with minimal supervision.
Able to reason both abstractly/conceptually as well as practically.
Operates at both local and global levels and connects easily at various levels in the organization.
Strong team building skills, including collaboration, communication, and knowledge sharing in a virtual and global environment.
Working knowledge of PCs (MS Office suite at a minimum), SharePoint, and intermediate presentation skills.
Excellent communication skills (both oral and written).
Follows standard policies and procedures for multiple departments, geographic areas, client groups, or projects.
Work is performed with oversight by the Associate Director, Payments but the expectation is that the individual can work independently.
Fluency in English.
Travel: 10‑15% domestic.
Preferred
2 years of people management experience.
Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.).
Previous experience working in virtual teams.
Compensation Base salary range: $115,000 to $197,800.
Eligible for an annual performance bonus in accordance with the applicable plan.
Benefits
Vacation: up to 120 hours per calendar year.
Sick time: up to 40 hours per calendar year; Washington residents receive up to 56 hours.
Holiday pay and floating holidays: up to 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
401(k) plan and consolidated retirement plan (pension).
EEO Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Accommodations If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers. Internal employees may contact AskGS to be directed to the accommodation resource.
Job posting anticipated to close on January 11th, 2026.
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Purpose The Manager, Site Payments is responsible for ensuring the execution of the end-to-end clinical site payments process for an assigned country or region. The Manager will work closely with other teams within Contract & Centralized Services (CCS) and within the broader Global Clinical Operations (GCO) organization to ensure timely, accurate, and compliant payments to clinical investigator sites for clinical trial related activities.
You Will Be Responsible For
Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines.
Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes.
Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies.
Develop and implement training programs and SOPs for the payments team.
Collaborate with cross‑functional teams including Site Contract Managers (SCMs), study teams (Site Managers, Local Trial Managers, Trial Delivery Leaders).
Assist with complex issue resolution and provide guidance related to site payments.
Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution.
Review and consult on Clinical Trial Agreement (CTA) negotiations, providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation.
Technology
Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP).
Proficient in MS Office.
People
Manage work allocation and workload distribution for the assigned country or regional payments team, ensuring efficient operation and coverage of all tasks.
Provide people leadership through coaching, mentoring, and developing team members to build a high‑performing, motivated team.
Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement.
Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting a strong team culture.
Qualifications / Requirements
Bachelor’s degree.
7‑10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research.
4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry.
Ability to work effectively in cross‑functional teams.
Strong analytical and problem resolution skills.
Ability to demonstrate innovative spirit, possess strong interpersonal skills, and accomplish substantial tasks with minimal supervision.
Able to reason both abstractly/conceptually as well as practically.
Operates at both local and global levels and connects easily at various levels in the organization.
Strong team building skills, including collaboration, communication, and knowledge sharing in a virtual and global environment.
Working knowledge of PCs (MS Office suite at a minimum), SharePoint, and intermediate presentation skills.
Excellent communication skills (both oral and written).
Follows standard policies and procedures for multiple departments, geographic areas, client groups, or projects.
Work is performed with oversight by the Associate Director, Payments but the expectation is that the individual can work independently.
Fluency in English.
Travel: 10‑15% domestic.
Preferred
2 years of people management experience.
Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.).
Previous experience working in virtual teams.
Compensation Base salary range: $115,000 to $197,800.
Eligible for an annual performance bonus in accordance with the applicable plan.
Benefits
Vacation: up to 120 hours per calendar year.
Sick time: up to 40 hours per calendar year; Washington residents receive up to 56 hours.
Holiday pay and floating holidays: up to 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
401(k) plan and consolidated retirement plan (pension).
EEO Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Accommodations If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers. Internal employees may contact AskGS to be directed to the accommodation resource.
Job posting anticipated to close on January 11th, 2026.
#J-18808-Ljbffr