Johnson & Johnson Innovative Medicine
Manager, Site Payments
Johnson & Johnson Innovative Medicine, Spring House, Pennsylvania, United States, 19477
At Johnson & J
Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.jnj.com
Job Function R&D Operations
Job Sub Function Clinical Trial Project Management
Job Category People Leader
All Job Posting Locations Horsham, Pennsylvania; Raritan, New Jersey; Spring House, Pennsylvania; Titusville, New Jersey
Job Description About Innovative Medicine: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science‑based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine
Location and Work Arrangement This role is based in Spring House, PA; Horsham, PA; Raritan, NJ; or Titusville, NJ. This is a hybrid position and requires you to be onsite 3 days a week.
Purpose The Manager, Site Payments, is responsible for ensuring execution of the end-to-end clinical site payments process for an assigned country or region. The Manager will work closely with other teams within Contract & Centralized Services (CCS) and within the broader Global Clinical Operations (GCO) organization to ensure timely, accurate, and compliant payments to clinical investigator sites for clinical trial related activities.
Responsibilities Process
Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines
Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes
Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies
Develop and implement training programs and SOPs for the payments team
Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)
Assist with complex issue resolution and/or provide guidance related to site payments
Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution
Review and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation
Technology
Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP, etc.)
Proficient in MS Office
People
Manage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasks
Provide people leadership through coaching, mentoring, and developing team members to build high‑performing, motivated team
Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement
Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team culture
Qualifications
Bachelor’s degree
7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
Ability to work effectively in cross‑functional teams
Strong and proven analytical and problem resolution skills
Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
Able to reason both abstractly/conceptually as well as practically
Able to operate both at the local level and globally and connect easily at various levels in the organization
Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment
Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
Excellent communication skills (both oral and written)
Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
Work is performed with oversight by the Associate Director, Payments but the expectation is that the individual can work independently on their own
Able to work independently as well as in a collaborative team environment
Fluency in English
Travel: 10‑15% domestic
Preferred
2 years of people management experience
Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.)
Previous experience working in virtual teams
Compensation The anticipated base pay range for this position is $115,000 to $197,800. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. The Company maintains highly competitive, performance‑based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
Benefits
Vacation – up to 120 hours per calendar year
Sick time – up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees and/or eligible dependents may be eligible to participate in the following Company‑sponsored employee benefit programs: medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, and group legal insurance.
Required Skills Budgeting, Clinical Trial Management Systems (CTMS), Clinical Trials, Compliance Management, Contract Management, Developing Others, Execution Focus, Fact‑Based Decision Making, Inclusive Leadership, Laboratory Operations, Leadership, Process Improvements, Program Management, Project Integration Management, Research and Development, Research Ethics, Resource Planning, Team Management
Preferred Skills Budgeting, Clinical Trial Management Systems (CTMS), Clinical Trials, Compliance Management, Contract Management, Developing Others, Execution Focus, Fact‑Based Decision Making, Inclusive Leadership, Laboratory Operations, Leadership, Process Improvements, Program Management, Project Integration Management, Research and Development, Research Ethics, Resource Planning, Team Management
Application Deadline This job posting is anticipated to close on January 11th, 2026. The Company may however extend this time‑period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.
Equal Opportunity Employer Johnson & J Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Accommodations Johnson & J Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Job Function R&D Operations
Job Sub Function Clinical Trial Project Management
Job Category People Leader
All Job Posting Locations Horsham, Pennsylvania; Raritan, New Jersey; Spring House, Pennsylvania; Titusville, New Jersey
Job Description About Innovative Medicine: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science‑based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine
Location and Work Arrangement This role is based in Spring House, PA; Horsham, PA; Raritan, NJ; or Titusville, NJ. This is a hybrid position and requires you to be onsite 3 days a week.
Purpose The Manager, Site Payments, is responsible for ensuring execution of the end-to-end clinical site payments process for an assigned country or region. The Manager will work closely with other teams within Contract & Centralized Services (CCS) and within the broader Global Clinical Operations (GCO) organization to ensure timely, accurate, and compliant payments to clinical investigator sites for clinical trial related activities.
Responsibilities Process
Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines
Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes
Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies
Develop and implement training programs and SOPs for the payments team
Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)
Assist with complex issue resolution and/or provide guidance related to site payments
Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution
Review and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation
Technology
Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP, etc.)
Proficient in MS Office
People
Manage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasks
Provide people leadership through coaching, mentoring, and developing team members to build high‑performing, motivated team
Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement
Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team culture
Qualifications
Bachelor’s degree
7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
Ability to work effectively in cross‑functional teams
Strong and proven analytical and problem resolution skills
Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
Able to reason both abstractly/conceptually as well as practically
Able to operate both at the local level and globally and connect easily at various levels in the organization
Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment
Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
Excellent communication skills (both oral and written)
Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
Work is performed with oversight by the Associate Director, Payments but the expectation is that the individual can work independently on their own
Able to work independently as well as in a collaborative team environment
Fluency in English
Travel: 10‑15% domestic
Preferred
2 years of people management experience
Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.)
Previous experience working in virtual teams
Compensation The anticipated base pay range for this position is $115,000 to $197,800. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. The Company maintains highly competitive, performance‑based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
Benefits
Vacation – up to 120 hours per calendar year
Sick time – up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees and/or eligible dependents may be eligible to participate in the following Company‑sponsored employee benefit programs: medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, and group legal insurance.
Required Skills Budgeting, Clinical Trial Management Systems (CTMS), Clinical Trials, Compliance Management, Contract Management, Developing Others, Execution Focus, Fact‑Based Decision Making, Inclusive Leadership, Laboratory Operations, Leadership, Process Improvements, Program Management, Project Integration Management, Research and Development, Research Ethics, Resource Planning, Team Management
Preferred Skills Budgeting, Clinical Trial Management Systems (CTMS), Clinical Trials, Compliance Management, Contract Management, Developing Others, Execution Focus, Fact‑Based Decision Making, Inclusive Leadership, Laboratory Operations, Leadership, Process Improvements, Program Management, Project Integration Management, Research and Development, Research Ethics, Resource Planning, Team Management
Application Deadline This job posting is anticipated to close on January 11th, 2026. The Company may however extend this time‑period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.
Equal Opportunity Employer Johnson & J Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Accommodations Johnson & J Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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