Drexel Chemical Company
Job Description
We are seeking an experienced Customer Service Specialist to join our team! You will be responsible for order entry, processing and helping customers by providing product and service information and resolving issues. Understand the sense of urgency & accuracy.
Responsibilities
Monitor Customer Service Email
Order entry and processing until order is closed out
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update records. Other duties assigned.
Develop and maintain a knowledge base of the evolving products and services
Other duties assigned.
Qualifications
Previous experience in processing orders, data entry & tracking order activity
Must have previous CUSTOMER SERVICE/sales experience is required
Ability to prioritize and multitask
Ability to build rapport with clients
Familiar with bills of lading & shipping methods
Ability to work in a fast-paced environment
Must be dependable
Positive and professional demeanor
Excellent written, verbal and computer skills
Location is downtown Memphis on President's Island. Hours 8 to 5 Monday thru Friday with an hour for lunch.
NO REMOTE WORK AVAILABLE
Please include your salary history to be considered.
Company Description Drexel is listed in the Top 50 companies in Memphis and has been in business since 1972. Drexel offers a competitive salary, excellent benefits and a full time position with salary advancements.
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Responsibilities
Monitor Customer Service Email
Order entry and processing until order is closed out
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update records. Other duties assigned.
Develop and maintain a knowledge base of the evolving products and services
Other duties assigned.
Qualifications
Previous experience in processing orders, data entry & tracking order activity
Must have previous CUSTOMER SERVICE/sales experience is required
Ability to prioritize and multitask
Ability to build rapport with clients
Familiar with bills of lading & shipping methods
Ability to work in a fast-paced environment
Must be dependable
Positive and professional demeanor
Excellent written, verbal and computer skills
Location is downtown Memphis on President's Island. Hours 8 to 5 Monday thru Friday with an hour for lunch.
NO REMOTE WORK AVAILABLE
Please include your salary history to be considered.
Company Description Drexel is listed in the Top 50 companies in Memphis and has been in business since 1972. Drexel offers a competitive salary, excellent benefits and a full time position with salary advancements.
#J-18808-Ljbffr