Forward Air
Customer Service Representative, Intermodal
Schedule:
Monday‑Friday 7am‑4pm (Onsite only)
Compensation:
$45,000‑$50,000 annually, Full‑time Benefits package, Biweekly pay
Job Description The Customer Service Representative fields external customer questions, complaints, and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities
Answer incoming customer calls and provide detailed information
Notify customers daily of freight availability
Data entry of domestic and international bills
Maintain a driver sign‑in log
Maintain a cash log file
Maintain files in order as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e‑mail requests and provide detailed information in a timely fashion
Maintain regular and dependable attendance
Prepare in‑bond documentation (smaller stations only)
Accept “containers” and proper documentation (smaller stations only)
Office cleanliness: vacuum and trash empty (smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (smaller stations only)
Perform other duties as assigned
Requirements
Demonstrated ability to carry out assignments to completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long‑term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast‑paced environment
Proactively establish and maintain effective working team relationships with all support departments
Proficiency with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy workload and work well under pressure
Understanding of industry documents (bill of lading, master airway bills, TSA forms, etc.)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training
Skills
Ideal candidate will possess a “can‑do” attitude with a “will‑do” work ethic
Ability to work in a fast‑paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel; AS400 functions: air‑bills, manifest, customer, customer service, reports, etc.
Intermodal experience not required but preferred
Forward Air is an Equal Opportunity employer.
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Monday‑Friday 7am‑4pm (Onsite only)
Compensation:
$45,000‑$50,000 annually, Full‑time Benefits package, Biweekly pay
Job Description The Customer Service Representative fields external customer questions, complaints, and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities
Answer incoming customer calls and provide detailed information
Notify customers daily of freight availability
Data entry of domestic and international bills
Maintain a driver sign‑in log
Maintain a cash log file
Maintain files in order as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e‑mail requests and provide detailed information in a timely fashion
Maintain regular and dependable attendance
Prepare in‑bond documentation (smaller stations only)
Accept “containers” and proper documentation (smaller stations only)
Office cleanliness: vacuum and trash empty (smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (smaller stations only)
Perform other duties as assigned
Requirements
Demonstrated ability to carry out assignments to completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long‑term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast‑paced environment
Proactively establish and maintain effective working team relationships with all support departments
Proficiency with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy workload and work well under pressure
Understanding of industry documents (bill of lading, master airway bills, TSA forms, etc.)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training
Skills
Ideal candidate will possess a “can‑do” attitude with a “will‑do” work ethic
Ability to work in a fast‑paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel; AS400 functions: air‑bills, manifest, customer, customer service, reports, etc.
Intermodal experience not required but preferred
Forward Air is an Equal Opportunity employer.
#J-18808-Ljbffr