ReFocus Eye Health
Front Desk Lead - Dover location
ReFocus Eye Health, Salisbury, Maryland, United States, 21801
Join Our Dynamic Medical Team as a Medical Group Front Desk Lead!
Are you a friendly, organized, and tech‑savvy professional looking to make a real difference in patient care? We are an established multi‑specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.
Dover practice location Your Impact:
Be the patient's first point of contact: Greet patients warmly, manage check‑ins/check‑outs, and answer their questions with clarity and compassion.
Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
Financial accuracy: Collect co‑pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Problem solving & patient advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.
What You'll Bring / Requirements:
Reliability, a positive attitude, and excellent teamwork skills.
Oversee the front desk team, ensuring smooth operations, training, scheduling, and handling escalated issues.
Lead and or supervisor experience - minimum 1 year experience.
Handle escalated customer complaints and operational issues; act as the Manager on Duty in the supervisor's absence.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to thrive in a fast‑paced environment.
Exceptional customer service skills.
Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
Must hold a high school diploma or equivalent.
Bonus Points:
Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).
Perks & Benefits:
Competitive 401(k) with matching.
Comprehensive health, dental, and vision insurance.
Disability and life insurance.
Flexible spending account.
Generous paid time off.
Important Details:
Must be able to travel to multiple locations (if applicable).
Availability for evenings and weekend rotations (if applicable - varies by practice).
Ability to handle a high‑volume practice.
This position is in person.
We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.
We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.
We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.
Refocus is an equal opportunity employer and we value diversity.
#J-18808-Ljbffr
Dover practice location Your Impact:
Be the patient's first point of contact: Greet patients warmly, manage check‑ins/check‑outs, and answer their questions with clarity and compassion.
Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
Financial accuracy: Collect co‑pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Problem solving & patient advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.
What You'll Bring / Requirements:
Reliability, a positive attitude, and excellent teamwork skills.
Oversee the front desk team, ensuring smooth operations, training, scheduling, and handling escalated issues.
Lead and or supervisor experience - minimum 1 year experience.
Handle escalated customer complaints and operational issues; act as the Manager on Duty in the supervisor's absence.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to thrive in a fast‑paced environment.
Exceptional customer service skills.
Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
Must hold a high school diploma or equivalent.
Bonus Points:
Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).
Perks & Benefits:
Competitive 401(k) with matching.
Comprehensive health, dental, and vision insurance.
Disability and life insurance.
Flexible spending account.
Generous paid time off.
Important Details:
Must be able to travel to multiple locations (if applicable).
Availability for evenings and weekend rotations (if applicable - varies by practice).
Ability to handle a high‑volume practice.
This position is in person.
We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.
We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.
We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.
Refocus is an equal opportunity employer and we value diversity.
#J-18808-Ljbffr