Precision Garage Door Service
Office Manager – Operations & Customer Service
Maumelle, Arkansas, 72113
Company: Precision Garage Door Services
Location: Little Rock, AR
FLSA Classification: Exempt
Position Summary The Office Manager – Operations & Customer Service is responsible for overseeing and performing daily office operations while providing hands‑on operational leadership in a fast‑paced home services environment. This role ensures scheduling accuracy, administrative efficiency, technician support, and consistent execution of company procedures.
Essential Duties & Responsibilities
Oversee and perform daily office operations, administrative workflows, and internal systems
Oversee and perform scheduling coordination, dispatch support, job documentation, and customer record management
Oversee and perform invoicing support, job close‑out accuracy, and administrative quality control
Oversee and perform coordination between office staff, technicians, and management
Oversee and perform resolution of escalated customer complaints and service issues
Oversee and perform training, coaching, and operational accountability for office staff
Required Qualifications
Experience as an Office Manager or Operations Manager
Strong organizational and process‑management skills
Ability to lead and execute in a high‑volume service environment
Preferred Qualifications
Home services or trade industry experience
Familiarity with scheduling, Service Titan and Microsoft 365
FLSA Statement This position is classified as exempt under the Fair Labor Standards Act.
Seniority level: Mid-Senior level
Employment type: Full‑time
Job function: Administrative
Industries: Construction
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Company: Precision Garage Door Services
Location: Little Rock, AR
FLSA Classification: Exempt
Position Summary The Office Manager – Operations & Customer Service is responsible for overseeing and performing daily office operations while providing hands‑on operational leadership in a fast‑paced home services environment. This role ensures scheduling accuracy, administrative efficiency, technician support, and consistent execution of company procedures.
Essential Duties & Responsibilities
Oversee and perform daily office operations, administrative workflows, and internal systems
Oversee and perform scheduling coordination, dispatch support, job documentation, and customer record management
Oversee and perform invoicing support, job close‑out accuracy, and administrative quality control
Oversee and perform coordination between office staff, technicians, and management
Oversee and perform resolution of escalated customer complaints and service issues
Oversee and perform training, coaching, and operational accountability for office staff
Required Qualifications
Experience as an Office Manager or Operations Manager
Strong organizational and process‑management skills
Ability to lead and execute in a high‑volume service environment
Preferred Qualifications
Home services or trade industry experience
Familiarity with scheduling, Service Titan and Microsoft 365
FLSA Statement This position is classified as exempt under the Fair Labor Standards Act.
Seniority level: Mid-Senior level
Employment type: Full‑time
Job function: Administrative
Industries: Construction
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