Walmart
Senior Manager, Operations - Marketplace Seller Performance
Walmart, Bentonville, Arkansas, United States, 72712
Senior Manager, Operations - Marketplace Seller Performance
Walmart
The Senior Manager, Seller Performance Operations supports the Marketplace organization by overseeing day‑to‑day operational execution across key seller performance workflows. Reporting to the Director, Risk and Seller Performance Operations, this role leads a team responsible for delivering high‑quality, compliant, and efficient operational outcomes that protect customers, strengthen seller accountability, and enable the Walmart Marketplace to scale. The Senior Manager drives operational performance, guides front‑line leaders, and contributes to scaling processes, tools, and quality standards for a rapidly growing business.
Base Pay Range $90,000.00/yr – $180,000.00/yr
Location & Compensation
Bentonville, Arkansas – $90,000 – $180,000 per year
Bellevue, Washington – $108,000 – $216,000 per year
Sunnyvale, California – $117,000 – $234,000 per year
Responsibilities Operational Leadership & Execution
Lead a team of supervisors and associates who handle inbound and outbound interactions related to seller performance issues, policy actions, and escalations.
Ensure timely, accurate, and empathetic support that reinforces policy adherence while enabling sellers to operate successfully.
Monitor real‑time performance across call queues and case‑based workflows, adjusting resources as needed for service‑level adherence.
Partner with Workforce Management (WFM) and capacity planning teams to align staffing with forecasted demand and operational goals.
Process Management & Quality
Execute and reinforce operational processes, tools, and controls that support high‑quality outcomes across diverse seller performance workflows.
Promote consistency in policy interpretation and application to ensure reliable, customer‑centered decision‑making.
Identify operational gaps and recommend enhancements that improve accuracy, efficiency, and scalability.
Seller Performance Insight & Business Acumen
Stay current on marketplace seller performance trends, identifying patterns and raising emerging issues that may influence policy, tooling, or procedures.
Collaborate with analytics, product, policy, and compliance partners to share insights and support continuous improvement.
Team Leadership & Development
Coach and develop front‑line leaders to elevate performance, operational excellence, and engagement across the team.
Foster a collaborative, accountable, and growth‑oriented environment where associates understand expectations and feel supported in their development.
Cross‑Functional Communication
Provide clear and concise updates on operational performance, seller behavior patterns, emerging issues, and process challenges to leadership and cross‑functional partners.
Support compliance, audit, and quality teams by closing feedback loops and ensuring operational alignment with standards.
Continuous Improvement
Participate in evaluating and optimizing operational workflows, tools, and methodologies.
Stay informed about leading practices in seller performance management, customer service operations, risk techniques (where relevant), and operational scaling to support incremental improvements and technology adoption.
Minimum Qualifications
Bachelor’s degree in Business Administration, Engineering, Operations, or a related field.
3 years of experience in operations, project management, or a related area (or 5 years of related experience).
1 year of supervisory experience.
Preferred Qualifications
Bachelor’s degree in business, finance, or a related field.
8–10+ years of experience in seller performance operations, customer service operations, compliance operations, or related fields.
Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems.
Strong understanding of seller performance frameworks, operational controls, and compliance requirements.
Demonstrated ability to lead front‑line teams, manage managers, and drive operational performance in a dynamic, high‑growth environment.
Excellent communication skills with the ability to translate complex issues into clear operational guidance.
Leadership of cross‑functional task forces or projects.
Master’s in Operations Management.
Project Management Professional (PMP) certification.
Primary location: 702 SW 8TH St., Bentonville, AR 72716, United States.
Benefits We offer competitive pay, performance‑based bonuses, and comprehensive benefits. Health benefits include medical, vision and dental. Financial benefits include 401(k) with company match, stock purchase plan, and life insurance. Paid time off (PTO) includes vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting. Additional benefits include short‑term and long‑term disability, company discounts, military leave pay, and adoption/surrogacy reimbursement. PTO meets or exceeds applicable paid sick leave laws. Additional education benefits are provided through Live Better U.
Equal Opportunity Employment Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. The company welcomes applicants of all backgrounds and is an equal opportunity employer.
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The Senior Manager, Seller Performance Operations supports the Marketplace organization by overseeing day‑to‑day operational execution across key seller performance workflows. Reporting to the Director, Risk and Seller Performance Operations, this role leads a team responsible for delivering high‑quality, compliant, and efficient operational outcomes that protect customers, strengthen seller accountability, and enable the Walmart Marketplace to scale. The Senior Manager drives operational performance, guides front‑line leaders, and contributes to scaling processes, tools, and quality standards for a rapidly growing business.
Base Pay Range $90,000.00/yr – $180,000.00/yr
Location & Compensation
Bentonville, Arkansas – $90,000 – $180,000 per year
Bellevue, Washington – $108,000 – $216,000 per year
Sunnyvale, California – $117,000 – $234,000 per year
Responsibilities Operational Leadership & Execution
Lead a team of supervisors and associates who handle inbound and outbound interactions related to seller performance issues, policy actions, and escalations.
Ensure timely, accurate, and empathetic support that reinforces policy adherence while enabling sellers to operate successfully.
Monitor real‑time performance across call queues and case‑based workflows, adjusting resources as needed for service‑level adherence.
Partner with Workforce Management (WFM) and capacity planning teams to align staffing with forecasted demand and operational goals.
Process Management & Quality
Execute and reinforce operational processes, tools, and controls that support high‑quality outcomes across diverse seller performance workflows.
Promote consistency in policy interpretation and application to ensure reliable, customer‑centered decision‑making.
Identify operational gaps and recommend enhancements that improve accuracy, efficiency, and scalability.
Seller Performance Insight & Business Acumen
Stay current on marketplace seller performance trends, identifying patterns and raising emerging issues that may influence policy, tooling, or procedures.
Collaborate with analytics, product, policy, and compliance partners to share insights and support continuous improvement.
Team Leadership & Development
Coach and develop front‑line leaders to elevate performance, operational excellence, and engagement across the team.
Foster a collaborative, accountable, and growth‑oriented environment where associates understand expectations and feel supported in their development.
Cross‑Functional Communication
Provide clear and concise updates on operational performance, seller behavior patterns, emerging issues, and process challenges to leadership and cross‑functional partners.
Support compliance, audit, and quality teams by closing feedback loops and ensuring operational alignment with standards.
Continuous Improvement
Participate in evaluating and optimizing operational workflows, tools, and methodologies.
Stay informed about leading practices in seller performance management, customer service operations, risk techniques (where relevant), and operational scaling to support incremental improvements and technology adoption.
Minimum Qualifications
Bachelor’s degree in Business Administration, Engineering, Operations, or a related field.
3 years of experience in operations, project management, or a related area (or 5 years of related experience).
1 year of supervisory experience.
Preferred Qualifications
Bachelor’s degree in business, finance, or a related field.
8–10+ years of experience in seller performance operations, customer service operations, compliance operations, or related fields.
Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems.
Strong understanding of seller performance frameworks, operational controls, and compliance requirements.
Demonstrated ability to lead front‑line teams, manage managers, and drive operational performance in a dynamic, high‑growth environment.
Excellent communication skills with the ability to translate complex issues into clear operational guidance.
Leadership of cross‑functional task forces or projects.
Master’s in Operations Management.
Project Management Professional (PMP) certification.
Primary location: 702 SW 8TH St., Bentonville, AR 72716, United States.
Benefits We offer competitive pay, performance‑based bonuses, and comprehensive benefits. Health benefits include medical, vision and dental. Financial benefits include 401(k) with company match, stock purchase plan, and life insurance. Paid time off (PTO) includes vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting. Additional benefits include short‑term and long‑term disability, company discounts, military leave pay, and adoption/surrogacy reimbursement. PTO meets or exceeds applicable paid sick leave laws. Additional education benefits are provided through Live Better U.
Equal Opportunity Employment Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. The company welcomes applicants of all backgrounds and is an equal opportunity employer.
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