Zócalo Health
Engagement Specialist, Alpine County
Zócalo Health
– Remote (Alpine County), Full‑time, Entry level. Salary: $27–$28.50 per hour.
About Us Zócalo Health is the first tech‑driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care designed around our lived experiences, bringing care to our
gente . Founded in 2021, our mission is to improve the lives of communities that have experienced generations of poor care. We partner with community‑based organizations, local providers, and health plans to offer culturally aligned, technology‑enabled primary care, behavioral health, and social services.
About Our Team Our care model brings members into their homes and communities. As a team member, you will support engagement with Zócalo Health members in a respectful, empathetic manner and provide feedback to improve our services.
Role Description The Engagement Specialist connects with members to ensure they receive access to the care and services they need. This role focuses on outreach, scheduling intake appointments, supporting form completion, attending community events, and keeping community partners engaged.
Responsibilities
Conduct in‑person outreach attempts for members identified by health‑plan eligibility lists.
Complete Athena documentation for outreach attempts.
Schedule intake appointments and assist with completion of required forms.
Attend outreach events and professionally represent Zócalo Health to community members and partners.
Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders.
Convert leads to patients using internal documentation systems.
Document all outreach attempts and outcomes in Athena and appropriate trackers.
Assist in sending patient mailers and making follow‑up calls to leads generated from community events to enroll them in programming.
Represent Zócalo Health at community coalition meetings and collaborative events.
Ensure professional, consistent messaging and build trust with community stakeholders.
Requirements
Minimum 1–3 years of experience in healthcare, community outreach, or a related field.
Experience engaging with diverse communities and providing culturally sensitive communication.
Fluent in English and Spanish (verbal and written).
Strong interpersonal and communication skills to build trust with patients and partners.
Detail‑oriented with excellent organizational skills.
Comfortable with technology; proficient in electronic health records (Athena experience preferred).
Ability to work a flexible schedule, including evenings and weekends.
Reliable transportation for in‑person outreach and events.
Benefits & Perks
Comprehensive medical, dental, and vision benefits.
Generous home‑office stipend.
Competitive compensation.
Generous PTO policy including six paid holidays.
You must be authorized to work in the United States. Zócalo Health is open to remote work anywhere within the locations outlined in this job description.
EEO Statement At Zócalo Health, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things the same way—including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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– Remote (Alpine County), Full‑time, Entry level. Salary: $27–$28.50 per hour.
About Us Zócalo Health is the first tech‑driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care designed around our lived experiences, bringing care to our
gente . Founded in 2021, our mission is to improve the lives of communities that have experienced generations of poor care. We partner with community‑based organizations, local providers, and health plans to offer culturally aligned, technology‑enabled primary care, behavioral health, and social services.
About Our Team Our care model brings members into their homes and communities. As a team member, you will support engagement with Zócalo Health members in a respectful, empathetic manner and provide feedback to improve our services.
Role Description The Engagement Specialist connects with members to ensure they receive access to the care and services they need. This role focuses on outreach, scheduling intake appointments, supporting form completion, attending community events, and keeping community partners engaged.
Responsibilities
Conduct in‑person outreach attempts for members identified by health‑plan eligibility lists.
Complete Athena documentation for outreach attempts.
Schedule intake appointments and assist with completion of required forms.
Attend outreach events and professionally represent Zócalo Health to community members and partners.
Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders.
Convert leads to patients using internal documentation systems.
Document all outreach attempts and outcomes in Athena and appropriate trackers.
Assist in sending patient mailers and making follow‑up calls to leads generated from community events to enroll them in programming.
Represent Zócalo Health at community coalition meetings and collaborative events.
Ensure professional, consistent messaging and build trust with community stakeholders.
Requirements
Minimum 1–3 years of experience in healthcare, community outreach, or a related field.
Experience engaging with diverse communities and providing culturally sensitive communication.
Fluent in English and Spanish (verbal and written).
Strong interpersonal and communication skills to build trust with patients and partners.
Detail‑oriented with excellent organizational skills.
Comfortable with technology; proficient in electronic health records (Athena experience preferred).
Ability to work a flexible schedule, including evenings and weekends.
Reliable transportation for in‑person outreach and events.
Benefits & Perks
Comprehensive medical, dental, and vision benefits.
Generous home‑office stipend.
Competitive compensation.
Generous PTO policy including six paid holidays.
You must be authorized to work in the United States. Zócalo Health is open to remote work anywhere within the locations outlined in this job description.
EEO Statement At Zócalo Health, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things the same way—including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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