Zócalo Health
Engagement Specialist, Amador County – Remote, Full-time, Entry level, $27–$28.50/hr.
About Us
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life. About Our Team
Our care model is designed to meet members wherever they are—whether in their home or their communities. As part of our team, you will go above and beyond to support the teams that engage with Zócalo Health members in a non-judgmental, respectful, and empathetic manner. Your role will be to address their needs and provide valuable feedback to help us continually improve our services. Role Description
The Engagement Specialist is a key member of Zócalo Health's team, responsible for connecting with members to ensure they receive access to the care and services they need. This role focuses on outreach efforts, scheduling intake appointments, supporting form completion, attending community events and meetings, and keeping community partners engaged. Outreach and Engagement
Conduct in-person outreach attempts for members identified by health plan eligibility lists. Complete Athena documentation for outreach attempts. Schedule intake appointments and assist with the completion of required forms. Attend outreach events and professionally represent Zócalo Health to community members and partners. Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders to keep them engaged. Documentation and Coordination
Convert leads to patients using internal documentation systems. Document all outreach attempts and outcomes in Athena and the appropriate trackers. Assist in sending patient mailers and making follow-up calls to leads generated from community events to enroll them in programming. Community Presence
Represent Zócalo Health at community coalition meetings and collaborative events. Ensure professional, consistent messaging and build trust with community stakeholders. Requirements for the Role
The role requires a blend of outreach experience, cultural competency and strong communication skills. Education and Experience
Minimum of 1-3 years of experience in healthcare, community outreach, or a related field. Experience in engaging with diverse communities and providing culturally sensitive communication. Skills and Competencies
Fluent in English and Spanish (verbal and written). Strong interpersonal and communication skills to build trust and connect with patients and community partners. Detail-oriented with excellent organizational skills. Comfortable with technology and proficient in using electronic health records (Athena experience preferred). Additional Requirements
Ability to work a flexible schedule, including evenings and weekends, to attend events. Access to reliable transportation for in-person outreach and events. Benefits & Perks
Comprehensive benefits (medical/dental/vision) Generous home office stipend Competitive compensation Generous PTO policy including 6 paid holidays. You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description. At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life. About Our Team
Our care model is designed to meet members wherever they are—whether in their home or their communities. As part of our team, you will go above and beyond to support the teams that engage with Zócalo Health members in a non-judgmental, respectful, and empathetic manner. Your role will be to address their needs and provide valuable feedback to help us continually improve our services. Role Description
The Engagement Specialist is a key member of Zócalo Health's team, responsible for connecting with members to ensure they receive access to the care and services they need. This role focuses on outreach efforts, scheduling intake appointments, supporting form completion, attending community events and meetings, and keeping community partners engaged. Outreach and Engagement
Conduct in-person outreach attempts for members identified by health plan eligibility lists. Complete Athena documentation for outreach attempts. Schedule intake appointments and assist with the completion of required forms. Attend outreach events and professionally represent Zócalo Health to community members and partners. Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders to keep them engaged. Documentation and Coordination
Convert leads to patients using internal documentation systems. Document all outreach attempts and outcomes in Athena and the appropriate trackers. Assist in sending patient mailers and making follow-up calls to leads generated from community events to enroll them in programming. Community Presence
Represent Zócalo Health at community coalition meetings and collaborative events. Ensure professional, consistent messaging and build trust with community stakeholders. Requirements for the Role
The role requires a blend of outreach experience, cultural competency and strong communication skills. Education and Experience
Minimum of 1-3 years of experience in healthcare, community outreach, or a related field. Experience in engaging with diverse communities and providing culturally sensitive communication. Skills and Competencies
Fluent in English and Spanish (verbal and written). Strong interpersonal and communication skills to build trust and connect with patients and community partners. Detail-oriented with excellent organizational skills. Comfortable with technology and proficient in using electronic health records (Athena experience preferred). Additional Requirements
Ability to work a flexible schedule, including evenings and weekends, to attend events. Access to reliable transportation for in-person outreach and events. Benefits & Perks
Comprehensive benefits (medical/dental/vision) Generous home office stipend Competitive compensation Generous PTO policy including 6 paid holidays. You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description. At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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