Flexcar
Job Title: Parts and Service Specialist
Department: Market Operations (Field)
Employee Type: Full Time, Non-Exempt
Compensation: $22.5/hr + Full Benefit Package Day One
We want you to be part of our team — not just for a job, but for a long‑term career. We are committed to investing in your growth and supporting your professional development every step of the way. As a key player in our success, you’ll work with some of the largest fleet companies in America and gain hands‑on experience with our 209 unique vehicle models.
Flexible Work: Flexcar offers the world’s first month‑to‑month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership.
Job Description Under minimal supervision, the Parts and Service Specialist will perform all necessary procedures to assist with maintenance and repairs of Flexcar vehicles. The employee will be responsible for parts sales, parts stocking, ordering, receiving, returns, cycle counting, physical inventory, customer appointment scheduling, and other duties as required.
What You’ll Love about this Role
Being a core member of our Onsite Market Operations team – our customer satisfaction depends on you.
Being part of an automotive company that recognizes talent – where you can make a difference.
We are growing quickly – which means your career can grow quickly with us too.
What Drives Success for this Role
Identify, order, and maintain correct supplies and parts to properly service vehicles.
Actively negotiate favorable costs/terms with local vendors for parts and supplies.
Meet and greet all service customers in a manner that embodies a customer‑centric experience.
Handle direct customer contacts, calls from customer care, and assist in planning for each customer.
Use functional knowledge, investigate customer concerns and ask probing questions to solve concerns as quickly as possible.
Use company tools to source, order, receive, locate, allocate, and reconcile parts inventory.
Track core returns and process them back to vendors for timely core credits.
Return parts as needed to keep on‑hand parts to a minimum.
Order and track consumable supplies in conjunction with technicians to ensure the smooth operation of the service department (brake cleaner, washer fluid, etc.).
Assist with Environmental Health and Safety (EH&S) compliance for the site in conjunction with the Site Lead.
Establish specific time with all customers to update them on the status of their vehicle and consistently meet call time commitments.
Keep customers informed throughout the repair process and provide relevant updates to ensure smooth communication.
Create, manage, and solve repair orders from end to end, including ordering parts in conjunction with technician recommendations, ordering parts ahead for scheduled customer appointments, managing excessive costs, routing work to technicians, and working with vendors to complete work on vehicles that cannot be completed in‑house.
Remain calm, solution‑oriented, and empathetic throughout escalated customer interactions.
Follow Flexcar standard operating procedures (SOPs) at all times.
Keep workplace free and clear of hazards, according to 5S standards.
Review work orders for accuracy of work performed and parts installed.
Use computers, including internal and external technology systems, to complete daily assignments.
Assist in onboarding new team members and be a good team player; provide support to other associates and managers as needed.
Flexibility to work days, evenings, weekends and/or holidays.
Willingness to work in varying weather conditions.
Ability to carry tools and supplies up to 75 lbs.
Valid driver’s license and an acceptable driving record (per company standards).
3+ years of service and parts experience is preferred.
At least 18 years old.
Benefits and Perks
Potential to accrue 80 hours of PTO in the first year, and up to 120 hours in later years plus multiple company paid holidays and 60 hours of Sick time.
401(k) with company match from day one of hire.
Excellent, low‑cost healthcare coverage including medical, dental, vision eligibility starting day one.
Discounted employee rate on Flexcar products and no annual membership fee.
Weekly pay.
Other amazing perks.
Equal Opportunity Employer Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
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Department: Market Operations (Field)
Employee Type: Full Time, Non-Exempt
Compensation: $22.5/hr + Full Benefit Package Day One
We want you to be part of our team — not just for a job, but for a long‑term career. We are committed to investing in your growth and supporting your professional development every step of the way. As a key player in our success, you’ll work with some of the largest fleet companies in America and gain hands‑on experience with our 209 unique vehicle models.
Flexible Work: Flexcar offers the world’s first month‑to‑month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership.
Job Description Under minimal supervision, the Parts and Service Specialist will perform all necessary procedures to assist with maintenance and repairs of Flexcar vehicles. The employee will be responsible for parts sales, parts stocking, ordering, receiving, returns, cycle counting, physical inventory, customer appointment scheduling, and other duties as required.
What You’ll Love about this Role
Being a core member of our Onsite Market Operations team – our customer satisfaction depends on you.
Being part of an automotive company that recognizes talent – where you can make a difference.
We are growing quickly – which means your career can grow quickly with us too.
What Drives Success for this Role
Identify, order, and maintain correct supplies and parts to properly service vehicles.
Actively negotiate favorable costs/terms with local vendors for parts and supplies.
Meet and greet all service customers in a manner that embodies a customer‑centric experience.
Handle direct customer contacts, calls from customer care, and assist in planning for each customer.
Use functional knowledge, investigate customer concerns and ask probing questions to solve concerns as quickly as possible.
Use company tools to source, order, receive, locate, allocate, and reconcile parts inventory.
Track core returns and process them back to vendors for timely core credits.
Return parts as needed to keep on‑hand parts to a minimum.
Order and track consumable supplies in conjunction with technicians to ensure the smooth operation of the service department (brake cleaner, washer fluid, etc.).
Assist with Environmental Health and Safety (EH&S) compliance for the site in conjunction with the Site Lead.
Establish specific time with all customers to update them on the status of their vehicle and consistently meet call time commitments.
Keep customers informed throughout the repair process and provide relevant updates to ensure smooth communication.
Create, manage, and solve repair orders from end to end, including ordering parts in conjunction with technician recommendations, ordering parts ahead for scheduled customer appointments, managing excessive costs, routing work to technicians, and working with vendors to complete work on vehicles that cannot be completed in‑house.
Remain calm, solution‑oriented, and empathetic throughout escalated customer interactions.
Follow Flexcar standard operating procedures (SOPs) at all times.
Keep workplace free and clear of hazards, according to 5S standards.
Review work orders for accuracy of work performed and parts installed.
Use computers, including internal and external technology systems, to complete daily assignments.
Assist in onboarding new team members and be a good team player; provide support to other associates and managers as needed.
Flexibility to work days, evenings, weekends and/or holidays.
Willingness to work in varying weather conditions.
Ability to carry tools and supplies up to 75 lbs.
Valid driver’s license and an acceptable driving record (per company standards).
3+ years of service and parts experience is preferred.
At least 18 years old.
Benefits and Perks
Potential to accrue 80 hours of PTO in the first year, and up to 120 hours in later years plus multiple company paid holidays and 60 hours of Sick time.
401(k) with company match from day one of hire.
Excellent, low‑cost healthcare coverage including medical, dental, vision eligibility starting day one.
Discounted employee rate on Flexcar products and no annual membership fee.
Weekly pay.
Other amazing perks.
Equal Opportunity Employer Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
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