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DoorDash

Operations Manager, DashMart

DoorDash, Norfolk, Virginia, United States, 23500

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About The Team DashMart is part of DoorDash's New Verticals division and operates as a local‑fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high‑quality delivery.

About the Role We’re looking for a people‑focused leader and experienced operations specialist to lead some of our new DashMart facilities.

You’ll Excite With This Opportunity

Recruit, lead, coach and retain a high‑performing team of Site Managers (4+ direct reports), Assistant Site Managers, Supervisors, and Operations Associates (30+ indirect reports).

Own day‑to‑day operations of 3‑6 DashMart locations, ensuring all site processes run smoothly, efficiently, and safely; drive site profitability through reviewing P&Ls, identifying performance gaps, and implementing corrective actions.

Design, build and execute process improvement projects to drive operational efficiencies and employee experience; support growth initiatives and market expansion.

Work cross‑functionally with central teams to ensure customers get the best experience on every order and provide your team with the resources and support needed to achieve these goals.

We’re Excited About You

Solve problems from first principles and resist “this is how it’s always been done” thinking.

Embrace ambiguity; thrive in rapid change and learning environments.

Use data to win arguments; excellent Excel and data analysis skills.

Relentless drive to win, no matter what.

Proven leadership experience managing 15+ employees.

Act like an owner; support a 24/7 business across multiple shifts.

3+ years’ experience in Operations, Consulting, Strategy or related field.

Bonus Points

Experience starting or scaling a successful startup.

Operational experience in logistics and/or fulfillment center/warehousing.

Built and trained high‑performing teams.

Benefits and Perks DoorDash offers premium healthcare, wellness expense reimbursement, paid parental leave and more.

Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. No employee or applicant will face discrimination or harassment based on protected categories.

Equal Opportunity Employment We consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with applicable regulations.

Accommodation Notice If you need any accommodations, please inform your recruiting contact upon initial connection.

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