lululemon
Job Summary
The Guest Experience Lead is responsible for ensuring all guests receive a quality in‑store experience. They oversee or provide technical product education, articulate value, and drive store performance on the floor. They support team members, provide input to evaluations, participate in hiring, and act as Supervisor on Duty when leading the floor.
Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every guest receives education and assistance when needed.
Move dynamically and lead as the Supervisor on Duty to meet business, team, and guest needs.
Conduct preparation activities to ensure in‑store readiness and maintain operational excellence throughout the shift.
Open and close the store following procedures.
Review daily business data and metrics, track progress toward sales goals, and motivate the team.
Participate in the store’s hiring process, including recruitment, selection, recommendation, onboarding, and training.
Address team member performance and support development through direct feedback, coaching, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive relationships and engaging with team members.
Eligibility
Must be legally authorized to work in the country where the store is located.
Must have reliable transportation to the assigned store.
Schedule / Availability
Work schedule varies by store needs.
Shifts include mornings, afternoons, evenings, weekends, and holidays.
Peak times or special events may require early mornings or late nights/overnights.
Experience
1 year retail or customer experience, such as guest resolution or navigating difficult conversations.
Experience leading, mentoring, or delegating with others.
Job Assets (Nice to Have)
High school diploma/GED/equivalent or higher.
1 year retail/sales leadership experience (supervisor or people management not required).
For experiential stores with food/beverage service only: Food safety and/or liquor service certification.
What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values differences.
Integrity: Behaves honestly, fairly, and ethically.
Guest Experience: Actively creates an inclusive, high‑caliber experience for every guest through team members.
Leadership: Motivates, empowers, develops, and directs people.
Collaboration & Teamwork: Works productively with others to achieve common goals.
Decision Making / Problem Solving: Uses logic to evaluate alternatives and make timely decisions.
Adaptability / Agility: Navigates uncertainty and quickly changes priorities.
Interactive Communication: Conveys information effectively and listens during interactions.
Work Context
Work involves moving through the store with bright lights and loud music.
Teamwork, occasional independent work, and use of computers or other devices.
May involve moving boxes up to 30 lbs.
For experiential stores with food/beverage service: May use industrial kitchen equipment and be exposed to heat.
Compensation & Benefits Package Base Pay Range : $21.50 – $24.74 per hour, subject to minimum wage in the location
Target Bonus : $2.00 per hour
Total Target Base Pay Range : $23.50 – $26.74 per hour
The compensation reflects a pay‑for‑performance philosophy. Employees in this position are eligible for a competitive bonus program (subject to eligibility). Lululemon also offers:
Extended health, dental, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top‑up
Extensive development courses
People networks, mentorship programs, and leadership series
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Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every guest receives education and assistance when needed.
Move dynamically and lead as the Supervisor on Duty to meet business, team, and guest needs.
Conduct preparation activities to ensure in‑store readiness and maintain operational excellence throughout the shift.
Open and close the store following procedures.
Review daily business data and metrics, track progress toward sales goals, and motivate the team.
Participate in the store’s hiring process, including recruitment, selection, recommendation, onboarding, and training.
Address team member performance and support development through direct feedback, coaching, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive relationships and engaging with team members.
Eligibility
Must be legally authorized to work in the country where the store is located.
Must have reliable transportation to the assigned store.
Schedule / Availability
Work schedule varies by store needs.
Shifts include mornings, afternoons, evenings, weekends, and holidays.
Peak times or special events may require early mornings or late nights/overnights.
Experience
1 year retail or customer experience, such as guest resolution or navigating difficult conversations.
Experience leading, mentoring, or delegating with others.
Job Assets (Nice to Have)
High school diploma/GED/equivalent or higher.
1 year retail/sales leadership experience (supervisor or people management not required).
For experiential stores with food/beverage service only: Food safety and/or liquor service certification.
What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values differences.
Integrity: Behaves honestly, fairly, and ethically.
Guest Experience: Actively creates an inclusive, high‑caliber experience for every guest through team members.
Leadership: Motivates, empowers, develops, and directs people.
Collaboration & Teamwork: Works productively with others to achieve common goals.
Decision Making / Problem Solving: Uses logic to evaluate alternatives and make timely decisions.
Adaptability / Agility: Navigates uncertainty and quickly changes priorities.
Interactive Communication: Conveys information effectively and listens during interactions.
Work Context
Work involves moving through the store with bright lights and loud music.
Teamwork, occasional independent work, and use of computers or other devices.
May involve moving boxes up to 30 lbs.
For experiential stores with food/beverage service: May use industrial kitchen equipment and be exposed to heat.
Compensation & Benefits Package Base Pay Range : $21.50 – $24.74 per hour, subject to minimum wage in the location
Target Bonus : $2.00 per hour
Total Target Base Pay Range : $23.50 – $26.74 per hour
The compensation reflects a pay‑for‑performance philosophy. Employees in this position are eligible for a competitive bonus program (subject to eligibility). Lululemon also offers:
Extended health, dental, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top‑up
Extensive development courses
People networks, mentorship programs, and leadership series
#J-18808-Ljbffr