Devbytes inc
IT Shopfloor / Field Support Engineer (Pharma GxP)
Devbytes inc, Warsaw, Indiana, United States, 46580
We are looking for a
self-motivated IT Shopfloor / Field Support Engineer
to provide
onsite IT support
at a
pharmaceutical manufacturing facility
in Warsaw, Indiana. The ideal candidate will have strong
hands‑on shopfloor support experience
, be well‑versed in
ITIL processes
, and capable of owning
incident resolution end‑to‑end
in a
regulated GxP environment .
Key Responsibilities
Act as the
primary IT Point of Contact (POC)
for onsite manufacturing support
Participate in
Rapid Response Team triage
and attend
Daily Performance Meetings
Handle
P1/P2 incidents , reliability calls, and escalations through resolution
Provide
shopfloor field support
for printers, scanners, weighing scales, and peripherals
Troubleshoot and resolve
network connectivity issues , including wireless and patching
Replace and troubleshoot
MOXA devices
and related network components
Assist infrastructure teams (Network, EUC, Hardware) with daily troubleshooting and projects
Coordinate with
application owners
to install and validate client applications
Support
OS builds, workstation imaging , and antivirus setup issues
Coordinate with
equipment vendors
for repair and maintenance
Perform
initial application troubleshooting
and manage escalation until closure
Support
IQ/OQ testing , technical change control, and base business activities
Serve as
SPOC
for BU IT local support and external vendors
Required Skills & Qualifications
6 years of experience in
Site IT / Field Support / Shopfloor IT
Strong experience in
pharma or regulated manufacturing environments (GxP)
Hands‑on experience with
shopfloor peripherals
and manufacturing hardware
Strong knowledge of
ITIL processes
(Incident, Change, Asset Management)
Good understanding of
network infrastructure
(LAN/WAN, wireless)
Experience supporting
Windows OS , workstations, and multiple operating systems
Ability to work
independently
and provide
after‑hours support
when required
Excellent
coordination, communication, and multitasking skills
Nice to Have
Experience with
MES (Manufacturing Execution Systems)
Prior experience supporting
pharmaceutical manufacturing plants
Familiarity with
validation documentation
and compliance processes
Why Join
Work onsite with
Johnson & Johnson , a global leader in healthcare
Long‑term engagement in a
stable, regulated environment
Opportunity to own and lead
critical manufacturing IT support operations
#J-18808-Ljbffr
self-motivated IT Shopfloor / Field Support Engineer
to provide
onsite IT support
at a
pharmaceutical manufacturing facility
in Warsaw, Indiana. The ideal candidate will have strong
hands‑on shopfloor support experience
, be well‑versed in
ITIL processes
, and capable of owning
incident resolution end‑to‑end
in a
regulated GxP environment .
Key Responsibilities
Act as the
primary IT Point of Contact (POC)
for onsite manufacturing support
Participate in
Rapid Response Team triage
and attend
Daily Performance Meetings
Handle
P1/P2 incidents , reliability calls, and escalations through resolution
Provide
shopfloor field support
for printers, scanners, weighing scales, and peripherals
Troubleshoot and resolve
network connectivity issues , including wireless and patching
Replace and troubleshoot
MOXA devices
and related network components
Assist infrastructure teams (Network, EUC, Hardware) with daily troubleshooting and projects
Coordinate with
application owners
to install and validate client applications
Support
OS builds, workstation imaging , and antivirus setup issues
Coordinate with
equipment vendors
for repair and maintenance
Perform
initial application troubleshooting
and manage escalation until closure
Support
IQ/OQ testing , technical change control, and base business activities
Serve as
SPOC
for BU IT local support and external vendors
Required Skills & Qualifications
6 years of experience in
Site IT / Field Support / Shopfloor IT
Strong experience in
pharma or regulated manufacturing environments (GxP)
Hands‑on experience with
shopfloor peripherals
and manufacturing hardware
Strong knowledge of
ITIL processes
(Incident, Change, Asset Management)
Good understanding of
network infrastructure
(LAN/WAN, wireless)
Experience supporting
Windows OS , workstations, and multiple operating systems
Ability to work
independently
and provide
after‑hours support
when required
Excellent
coordination, communication, and multitasking skills
Nice to Have
Experience with
MES (Manufacturing Execution Systems)
Prior experience supporting
pharmaceutical manufacturing plants
Familiarity with
validation documentation
and compliance processes
Why Join
Work onsite with
Johnson & Johnson , a global leader in healthcare
Long‑term engagement in a
stable, regulated environment
Opportunity to own and lead
critical manufacturing IT support operations
#J-18808-Ljbffr