TECEZE
IT SUPPORT ENGINEER – BACK FILL (Temporary Support for Primary Engineer)
TECEZE, Jackson, Minnesota, United States, 56143
IT SUPPORT ENGINEER – BACK FILL (Temporary Support for Primary Engineer)
Position:
Field IT Support Engineer – Back fill (Temporary)
Location:
Jackson MN
Onsite Role
Temporary
Job Summary
The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.
Basic knowledge of network devices including switches, routers, and wireless access points (preferably Cisco, Riverbed).
Understanding of VLAN configurations, including assigning switch ports to specific VLANs.
Ability to patch phone ports to network switches as required.
Basic troubleshooting of Avaya VoIP phones, including simple configuration checks.
Troubleshoot fiber link issues between switches; identify visible errors and clearly communicate findings to remote support teams.
Ability to troubleshoot and replace network switch chassis blades when necessary.
Key Responsibilities
Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
Support M365, Outlook, Teams, OneDrive, and user account management.
Handle Azure AD-related tasks: password resets, access issues, group assignments.
Manage ticketing activities using ServiceNow (incident, service requests).
Perform basic network checks (LAN/Wi-Fi, switches, IP configurations).
Support audio-video (AV) systems, conference rooms, and meeting setups.
Provide VIP support for senior leadership.
Handle printer, scanner, and industrial scanner troubleshooting.
Assist with system updates, installations, and replacement of faulty hardware.
Ensure documentation and daily reporting of issues handled.
Required Skills
L1/L2 IT support experience (1–3 years preferred)
Strong knowledge of Windows OS, M365, and basic networking
Hands‑on experience with ServiceNow or similar ticketing tools
Hardware troubleshooting expertise (laptops, desktops, printers)
Good communication and customer service skills
Ability to work independently onsite
Seniority level Associate
Employment type Temporary
Job function Information Technology
Industries Information Services
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Field IT Support Engineer – Back fill (Temporary)
Location:
Jackson MN
Onsite Role
Temporary
Job Summary
The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.
Basic knowledge of network devices including switches, routers, and wireless access points (preferably Cisco, Riverbed).
Understanding of VLAN configurations, including assigning switch ports to specific VLANs.
Ability to patch phone ports to network switches as required.
Basic troubleshooting of Avaya VoIP phones, including simple configuration checks.
Troubleshoot fiber link issues between switches; identify visible errors and clearly communicate findings to remote support teams.
Ability to troubleshoot and replace network switch chassis blades when necessary.
Key Responsibilities
Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
Support M365, Outlook, Teams, OneDrive, and user account management.
Handle Azure AD-related tasks: password resets, access issues, group assignments.
Manage ticketing activities using ServiceNow (incident, service requests).
Perform basic network checks (LAN/Wi-Fi, switches, IP configurations).
Support audio-video (AV) systems, conference rooms, and meeting setups.
Provide VIP support for senior leadership.
Handle printer, scanner, and industrial scanner troubleshooting.
Assist with system updates, installations, and replacement of faulty hardware.
Ensure documentation and daily reporting of issues handled.
Required Skills
L1/L2 IT support experience (1–3 years preferred)
Strong knowledge of Windows OS, M365, and basic networking
Hands‑on experience with ServiceNow or similar ticketing tools
Hardware troubleshooting expertise (laptops, desktops, printers)
Good communication and customer service skills
Ability to work independently onsite
Seniority level Associate
Employment type Temporary
Job function Information Technology
Industries Information Services
#J-18808-Ljbffr