Coriell Institute for Medical Research
Associate, Client Support
Coriell Institute for Medical Research, Camden, New Jersey, United States, 08100
Coriell Institute for Medical Research is seeking a Client Support Associate to join our customer service department.
The
Associate, Client Support
is a service-oriented professional who is a vital part of our Customer Service Team. This position works within the Customer Service Team and is responsible for the day-to-day operations to fulfill customer requests and inquiries.
These responsibilities include assisting with the sale and distribution of biomaterials to national and international clients within the scientific community. The Associate, Client Support also ensures the Organization is adhering to internal standard operating procedures (SOPs) and regulatory agency guidelines.
Essential Duties and Accountabilities:
Assist in reviewing new customer accounts
Review incoming customer orders
Save and apply material transfer agreements/assurance forms
Compile and review paperwork for processed orders
End of day closeout and invoice generation
Assist customers via e-mail and phone outreaches
And other projects and tasks, as assigned.
Experience: 1‑2 years of experience working within a customer service environment is required. Experience working within a call center environment is strongly preferred and will be prioritized.
Education: Associate degree or higher within the fields of business, communications, or a similar field is strongly preferred.
Strong communication skills and attention to detail are required for this role. Excellent written communication and grammar skills are required, especially for those without a bachelor’s degree.
This position requires the ability to respond professionally in a fast‑paced environment, work effectively within a team environment, and collaborate with cross‑functional teams to overcome obstacles.
If you have a disability that prevents you from submitting an application for this role, please contact HR@coriell.org for more information.
Salary & Compensation: The starting wage for this role starts at $43,000 per year; however, the final salary will be commensurate with experience.
This role will be eligible to participate in Coriell's Health & Welfare benefits, receive an employer‑paid long‑term disability plan and basic life insurance policy, and will be enrolled in a 401(a) plan that receives a 7% monthly employer contribution (Base Salary). The role receives an annual allotment of 20 days of PTO, 7 paid sick days, and up to 10+ paid holidays.
Coriell & Recruitment: Founded in 1953, the Coriell Institute for Medical Research is a nonprofit research institute dedicated to improving human health through biomedical research. Coriell scientists lead research in personalized medicine, cancer biology, epigenetics, and the genomics of opioid use disorder. Coriell also hosts one of the world's leading biobanks—comprised of collections for the National Institutes of Health, disease foundations and private clients—and distributes biological samples and offers research and biobanking services to scientists around the globe. To facilitate drug discovery and disease study, the Institute also develops and distributes collections of induced pluripotent stem cells. To learn more, visit www.coriell.org.
Any offer of employment extended by Coriell is contingent on an applicant’s ability to be authorized to work in the United States of America. Upon the date of hire, all employees are required to provide whichever valid Employment Authorization Documents they wish, as long as it is in compliance with federal regulations.
This job description/posting is to provide general guidance on the nature of work that will be performed in this position. It is not represented to be a full or exhaustive list of the duties, responsibilities, or qualifications needed for this role. Due to the nature of our work, the duties, responsibilities, and qualifications listed on this job description/posting are subject to change.
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The
Associate, Client Support
is a service-oriented professional who is a vital part of our Customer Service Team. This position works within the Customer Service Team and is responsible for the day-to-day operations to fulfill customer requests and inquiries.
These responsibilities include assisting with the sale and distribution of biomaterials to national and international clients within the scientific community. The Associate, Client Support also ensures the Organization is adhering to internal standard operating procedures (SOPs) and regulatory agency guidelines.
Essential Duties and Accountabilities:
Assist in reviewing new customer accounts
Review incoming customer orders
Save and apply material transfer agreements/assurance forms
Compile and review paperwork for processed orders
End of day closeout and invoice generation
Assist customers via e-mail and phone outreaches
And other projects and tasks, as assigned.
Experience: 1‑2 years of experience working within a customer service environment is required. Experience working within a call center environment is strongly preferred and will be prioritized.
Education: Associate degree or higher within the fields of business, communications, or a similar field is strongly preferred.
Strong communication skills and attention to detail are required for this role. Excellent written communication and grammar skills are required, especially for those without a bachelor’s degree.
This position requires the ability to respond professionally in a fast‑paced environment, work effectively within a team environment, and collaborate with cross‑functional teams to overcome obstacles.
If you have a disability that prevents you from submitting an application for this role, please contact HR@coriell.org for more information.
Salary & Compensation: The starting wage for this role starts at $43,000 per year; however, the final salary will be commensurate with experience.
This role will be eligible to participate in Coriell's Health & Welfare benefits, receive an employer‑paid long‑term disability plan and basic life insurance policy, and will be enrolled in a 401(a) plan that receives a 7% monthly employer contribution (Base Salary). The role receives an annual allotment of 20 days of PTO, 7 paid sick days, and up to 10+ paid holidays.
Coriell & Recruitment: Founded in 1953, the Coriell Institute for Medical Research is a nonprofit research institute dedicated to improving human health through biomedical research. Coriell scientists lead research in personalized medicine, cancer biology, epigenetics, and the genomics of opioid use disorder. Coriell also hosts one of the world's leading biobanks—comprised of collections for the National Institutes of Health, disease foundations and private clients—and distributes biological samples and offers research and biobanking services to scientists around the globe. To facilitate drug discovery and disease study, the Institute also develops and distributes collections of induced pluripotent stem cells. To learn more, visit www.coriell.org.
Any offer of employment extended by Coriell is contingent on an applicant’s ability to be authorized to work in the United States of America. Upon the date of hire, all employees are required to provide whichever valid Employment Authorization Documents they wish, as long as it is in compliance with federal regulations.
This job description/posting is to provide general guidance on the nature of work that will be performed in this position. It is not represented to be a full or exhaustive list of the duties, responsibilities, or qualifications needed for this role. Due to the nature of our work, the duties, responsibilities, and qualifications listed on this job description/posting are subject to change.
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