Don "K" Whitefish
Fixed Operations Manager – Don "K" Whitefish
Join to apply for the
Fixed Operations Manager
role at
Don "K" Whitefish .
This range is provided by Don "K" Whitefish. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range Wages: $13,000-$20,000 per month ($156,000-$240,000 per year).
Working in a locally owned, family‑operated company that has been in operation since 1990. Employee discounts, a full package of benefits, and a wonderful work environment are offered.
Located in a small town with access to outdoor activities such as skiing, snowmobiling, hiking, swimming, kayaking, and proximity to Glacier National Park.
Position Summary The Fixed Operations Director oversees all aspects of the Service and Parts Departments for Don K Chevrolet and Don K Chrysler Dodge Jeep Ram. This leader is responsible for driving profitability, operational excellence, customer satisfaction, and team development across both rooftops. The Director ensures that all processes, staffing, financial performance, and manufacturer requirements are met while building a culture of accountability, professionalism, and exceptional customer service.
Qualifications
Previous experience as a CDJR service manager is preferred. Multiple years in a service manager role is a requirement.
Good negotiating, accounting, management, multi-tasking, and computer skills.
Strong leadership, communication, and organizational skills.
Knowledge of federal, state, and local regulations affecting the operation, hazardous waste disposal, and OSHA rights‑to‑know regulations.
High school diploma or equivalent is required. ASE certifications are a plus.
Working Conditions / Physical Requirements This demanding management position may require extended working hours, nighttime, or weekends. Service department employees work indoors or around the shop which can be noisy with dust, fumes, battery acid, gasoline, and chemical cleaning materials. Weather conditions may vary by season. Must be able to move about the complex in all weather and enter/exit most types of vehicles.
Benefits
Paid Vacation and Paid Personal Leave
Paid Holidays
Medical, Dental, Life, Vision, and Disability Insurance
Employee Discount
401(k) Retirement Plan Match
Family Friendly Work schedules
Employee Discounts on Services
Great work environment
Excellent Advancement Opportunities
Specific Job Duties and Responsibilities Leadership & Department Oversight
Acts as a goodwill ambassador for the dealership by promoting professionalism and maintaining exceptional customer satisfaction standards.
Maintains efficient communication within and between departments, fostering teamwork, harmony, and a collaborative environment.
Hires, trains, develops, and mentors Service Managers, Parts Managers, Advisors, and key personnel.
Leads and enforces consistent service and parts processes across both Chevrolet and CDJR operations.
Conducts regular department meetings with managers to review performance, goals, and action plans.
Financial Management & Performance Control
Prepares annual operating budgets, forecasts, and department goals for both Service and Parts Departments.
Monitors profitability, gross margins, productivity, expenses, and overall financial performance.
Reviews daily, weekly, and monthly reports and adjusts strategy to meet or exceed targets.
Identifies and drives new revenue opportunities such as accessory sales, fleet business, wholesale parts growth, or improved service retention.
Implements cost-control strategies related to shop supplies, equipment purchases, parts inventory, and staffing.
Operational Efficiency & Process Improvement
Ensures proper shop loading, dispatching procedures, and technician workflow to maximize efficiency and labor sales.
Oversees scheduling systems, dispatch systems, DMS utilization, MPI technology, technician tablets, and customer communication tools.
Ensures accurate and timely repair order documentation, compliance, and billing accuracy.
Monitors key performance indicators (KPIs) such as technician productivity & efficiency, ELR, hours per RO, parts gross profit & inventory turn, shop capacity utilization, fixed absorption.
Standardizes processes across both rooftops to improve speed, consistency, and accountability.
Customer Experience & Manufacturer Compliance
Creates and maintains strong customer relationships, ensuring department staff prioritizes customer satisfaction and retention.
Monitors and drives CSI/NPS scores to meet or exceed GM and Stellantis benchmarks.
Ensures compliance with all manufacturer policies, warranty guidelines, training requirements, and facility standards.
Responds to and resolves escalated customer concerns in a timely, professional manner.
Warranty, Safety & Regulatory Compliance
Works with warranty clerks, customers, and managers to administer warranty repairs in accordance with manufacturer standards.
Conducts regular warranty audit reviews to minimize chargebacks and ensures complete documentation.
Ensures all departments follow OSHA guidelines, safety practices, and company safety policies.
Oversees proper handling, storage, and disposal of hazardous materials and shop equipment.
Parts Department Oversight
Ensures proper stocking levels, inventory controls, and obsolescence management.
Monitors wholesale parts performance, fill rates, special orders, and aging inventory.
Works with parts managers to improve accuracy, inventory turn, and profitability.
Collaboration With Other Dealership Departments
Works closely with the Sales Department to streamline internal RO processes and reduce used car recon cycle time.
Collaborates with accounting to ensure accurate month‑end closing, warranty receivables, scheduling, and financial reporting.
Maintains strong relationships with GM and Stellantis field reps, attending required meetings and performance reviews.
Strategic Planning & Growth Initiatives
Develops long‑term strategies for Service and Parts expansion, technician staffing plans, equipment needs, and facility improvements.
Evaluates market trends, customer retention opportunities, and competitive benchmarks to guide strategic decision‑making.
Leads service and parts marketing initiatives, retention campaigns, and promotional offers.
General Responsibilities
Performs all duties in accordance with company safety guidelines and policies.
Performs additional tasks and responsibilities as requested or assigned by the General Manager.
Key Performance Indicators (KPIs)
Department gross profit performance
Technician efficiency & productivity
ELR & hours per RO
Parts inventory turn & obsolescence control
Warranty claim accuracy & chargeback avoidance
CSI/NPS performance
Fixed absorption targets
Used car recon cycle time
Retention and training of key staff
Seniority level Director
Employment type Full‑time
Job function Management and Manufacturing
Industries Motor Vehicle Manufacturing
Equal‑Opportunity Employer Statement Don “K” is proud to be an equal‑opportunity employer. We are committed to building a diverse, equal, and inclusive workplace. Candidates must be able to pass a drug screening that tests for all substances excluding THC or prescribed medication and background check.
Referrals increase your chances of interviewing at Don "K" Whitefish by 2x.
#J-18808-Ljbffr
Fixed Operations Manager
role at
Don "K" Whitefish .
This range is provided by Don "K" Whitefish. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range Wages: $13,000-$20,000 per month ($156,000-$240,000 per year).
Working in a locally owned, family‑operated company that has been in operation since 1990. Employee discounts, a full package of benefits, and a wonderful work environment are offered.
Located in a small town with access to outdoor activities such as skiing, snowmobiling, hiking, swimming, kayaking, and proximity to Glacier National Park.
Position Summary The Fixed Operations Director oversees all aspects of the Service and Parts Departments for Don K Chevrolet and Don K Chrysler Dodge Jeep Ram. This leader is responsible for driving profitability, operational excellence, customer satisfaction, and team development across both rooftops. The Director ensures that all processes, staffing, financial performance, and manufacturer requirements are met while building a culture of accountability, professionalism, and exceptional customer service.
Qualifications
Previous experience as a CDJR service manager is preferred. Multiple years in a service manager role is a requirement.
Good negotiating, accounting, management, multi-tasking, and computer skills.
Strong leadership, communication, and organizational skills.
Knowledge of federal, state, and local regulations affecting the operation, hazardous waste disposal, and OSHA rights‑to‑know regulations.
High school diploma or equivalent is required. ASE certifications are a plus.
Working Conditions / Physical Requirements This demanding management position may require extended working hours, nighttime, or weekends. Service department employees work indoors or around the shop which can be noisy with dust, fumes, battery acid, gasoline, and chemical cleaning materials. Weather conditions may vary by season. Must be able to move about the complex in all weather and enter/exit most types of vehicles.
Benefits
Paid Vacation and Paid Personal Leave
Paid Holidays
Medical, Dental, Life, Vision, and Disability Insurance
Employee Discount
401(k) Retirement Plan Match
Family Friendly Work schedules
Employee Discounts on Services
Great work environment
Excellent Advancement Opportunities
Specific Job Duties and Responsibilities Leadership & Department Oversight
Acts as a goodwill ambassador for the dealership by promoting professionalism and maintaining exceptional customer satisfaction standards.
Maintains efficient communication within and between departments, fostering teamwork, harmony, and a collaborative environment.
Hires, trains, develops, and mentors Service Managers, Parts Managers, Advisors, and key personnel.
Leads and enforces consistent service and parts processes across both Chevrolet and CDJR operations.
Conducts regular department meetings with managers to review performance, goals, and action plans.
Financial Management & Performance Control
Prepares annual operating budgets, forecasts, and department goals for both Service and Parts Departments.
Monitors profitability, gross margins, productivity, expenses, and overall financial performance.
Reviews daily, weekly, and monthly reports and adjusts strategy to meet or exceed targets.
Identifies and drives new revenue opportunities such as accessory sales, fleet business, wholesale parts growth, or improved service retention.
Implements cost-control strategies related to shop supplies, equipment purchases, parts inventory, and staffing.
Operational Efficiency & Process Improvement
Ensures proper shop loading, dispatching procedures, and technician workflow to maximize efficiency and labor sales.
Oversees scheduling systems, dispatch systems, DMS utilization, MPI technology, technician tablets, and customer communication tools.
Ensures accurate and timely repair order documentation, compliance, and billing accuracy.
Monitors key performance indicators (KPIs) such as technician productivity & efficiency, ELR, hours per RO, parts gross profit & inventory turn, shop capacity utilization, fixed absorption.
Standardizes processes across both rooftops to improve speed, consistency, and accountability.
Customer Experience & Manufacturer Compliance
Creates and maintains strong customer relationships, ensuring department staff prioritizes customer satisfaction and retention.
Monitors and drives CSI/NPS scores to meet or exceed GM and Stellantis benchmarks.
Ensures compliance with all manufacturer policies, warranty guidelines, training requirements, and facility standards.
Responds to and resolves escalated customer concerns in a timely, professional manner.
Warranty, Safety & Regulatory Compliance
Works with warranty clerks, customers, and managers to administer warranty repairs in accordance with manufacturer standards.
Conducts regular warranty audit reviews to minimize chargebacks and ensures complete documentation.
Ensures all departments follow OSHA guidelines, safety practices, and company safety policies.
Oversees proper handling, storage, and disposal of hazardous materials and shop equipment.
Parts Department Oversight
Ensures proper stocking levels, inventory controls, and obsolescence management.
Monitors wholesale parts performance, fill rates, special orders, and aging inventory.
Works with parts managers to improve accuracy, inventory turn, and profitability.
Collaboration With Other Dealership Departments
Works closely with the Sales Department to streamline internal RO processes and reduce used car recon cycle time.
Collaborates with accounting to ensure accurate month‑end closing, warranty receivables, scheduling, and financial reporting.
Maintains strong relationships with GM and Stellantis field reps, attending required meetings and performance reviews.
Strategic Planning & Growth Initiatives
Develops long‑term strategies for Service and Parts expansion, technician staffing plans, equipment needs, and facility improvements.
Evaluates market trends, customer retention opportunities, and competitive benchmarks to guide strategic decision‑making.
Leads service and parts marketing initiatives, retention campaigns, and promotional offers.
General Responsibilities
Performs all duties in accordance with company safety guidelines and policies.
Performs additional tasks and responsibilities as requested or assigned by the General Manager.
Key Performance Indicators (KPIs)
Department gross profit performance
Technician efficiency & productivity
ELR & hours per RO
Parts inventory turn & obsolescence control
Warranty claim accuracy & chargeback avoidance
CSI/NPS performance
Fixed absorption targets
Used car recon cycle time
Retention and training of key staff
Seniority level Director
Employment type Full‑time
Job function Management and Manufacturing
Industries Motor Vehicle Manufacturing
Equal‑Opportunity Employer Statement Don “K” is proud to be an equal‑opportunity employer. We are committed to building a diverse, equal, and inclusive workplace. Candidates must be able to pass a drug screening that tests for all substances excluding THC or prescribed medication and background check.
Referrals increase your chances of interviewing at Don "K" Whitefish by 2x.
#J-18808-Ljbffr